--- description: Get information about Nextiva price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.in/software/175788/nextiva Page: 1 / 38\ Next: [Next page](https://www.capterra.in/software/175788/nextiva?page=2) > Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. > > Verdict: Rated **4.6/5** by 915 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Nextiva? Businesses of any size who want to better connect with their customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 915 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User - **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Conferencing - Content Management Software (CMS) - Customer Experience Management - Customizable Reports - Customizable Templates - Dashboard Software - Email Marketing Software - Employee Coaching Tools - Employee Recognition Software - Feedback Management - File Sharing Software - Goal Management - IVR - Live Results Sharing - Mobile Access - Multi-Channel Communication - Multi-Channel Distribution - Multi-User Collaboration - Online Polling - PBX - Post Scheduling - Proactive Chat - Process/Workflow Automation - Quality Management Software - Real-Time Chat - Real-time Consumer-facing Chat - SIP Trunking - Social Media Monitoring Software - Survey Builder - Survey/Poll Management - Transcripts/Chat History - Two Way Audio & Video - VoIP Software - Voice Mail ... and 28 more features ## Integrations (19 total) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Audio Conferencing Software](https://www.capterra.in/directory/32919/audio-conferencing/software) - [Market Research Software](https://www.capterra.in/directory/10041/market-research/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) - [Survey Tools](https://www.capterra.in/directory/30092/survey/software) ## Alternatives 1. [VoIP.ms](https://www.capterra.in/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Microsoft Teams](https://www.capterra.in/software/168668/microsoft-teams) — 4.5/5 (10953 reviews) 3. [Wildix](https://www.capterra.in/software/218251/wildix) — 4.7/5 (209 reviews) 4. [Zoom Workplace](https://www.capterra.in/software/144037/zoom-video-conferencing) — 4.6/5 (14535 reviews) 5. [Telnyx Suite](https://www.capterra.in/software/173804/telnyx) — 4.8/5 (195 reviews) ## Reviews ### "Valur for money product" — 5.0/5 > **sarathkumar** | *17 June 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: user friendly and easly access in both web and mobile app and can user friendly > > **Cons**: user friendly and easly access in both web and mobile app and can user friendly > > user friendly and easly access in both web and mobile app and can user friendly very nice product ----- ### "Excellent Solution for Call Center Needs" — 5.0/5 > **Anand** | *27 March 2024* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: In our organization, we have been utilizing Nextiva Business Phone Service to address our call center needs, and it has been an outstanding solution. Coupled with the Unity Client platform, Nextiva provides a comprehensive system that allows me, as a supervisor, to have a firm grip on monitoring and supporting my agents during their shifts. > > **Cons**: The technical capabilities and call quality of Nextiva are top-notch, leaving me completely satisfied with its performance. If I were to make a suggestion for improvement, I would say it would be great if Nextiva could provide more options for generating reports. While the current reporting options cover most of our requirements, there is certainly room for additional features in this area. ----- ### "Nextiva is amazing" — 5.0/5 > **Ginna** | *28 July 2025* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: I like the flexibility of the product. It can be used to text, call, record calls, voicemail and generally use to communicate. > > **Cons**: I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it. > > Have used Nextiva for years. Faxing. Voicemail. Texting. A one stop shop that we use daily. I can't imagine operating our business without it. ----- ### "Good product" — 4.0/5 > **Anthony** | *15 October 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10 > > **Pros**: We get emails to inform about voicemails are useful > > **Cons**: difficult remoting in to access the voicemails > > generally the system is good although my hardware is not great, the keys stick a lot. ----- ### "Nextivia - Good Phone Service At A Good Price" — 3.0/5 > **Kyle** | *22 April 2025* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: IT was really easy to setup users and deprovision users > > **Cons**: Sometimes voip phones would have provisioning issues reaching the server > > Its been pretty good for the most part. There isnt much we dont like. ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.in/software/175788/nextiva?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/175788/nextiva) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data