---
description: Get information about Nextiva price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Nextiva Price, Features, Reviews & Ratings - Capterra India
---

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# Nextiva

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> Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
> 
> Verdict: Rated **4.6/5** by 918 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Nextiva?

Businesses of any size who want to better connect with their customers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 918 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nextiva
- **Location**: Scottsdale, US
- **Founded**: 2008

## Commercial Context

- **Starting Price**: $25.00
- **Pricing model**: Per User
- **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Conferencing
- Content Management Software (CMS)
- Customer Experience Management
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Email Marketing Software
- Employee Coaching Tools
- Employee Recognition Software
- Feedback Management
- File Sharing Software
- Goal Management
- IVR
- Live Results Sharing
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Online Polling
- PBX
- Post Scheduling
- Proactive Chat
- Quality Management Software
- Real-Time Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- SIP Trunking
- Social Media Monitoring Software
- Survey Builder
- Survey/Poll Management
- Transcripts/Chat History
- Two Way Audio & Video
- VoIP Software
- Workflow Automation

... and 28 more features

## Integrations (19 total)

- Act\!
- Bullhorn ATS & CRM
- ConnectWise Automate
- Dynamics 365
- Five9
- Google Contacts
- Google Workspace
- HubSpot CRM
- Lotus Notes To Office 365 Migration
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva Contact Center
- Oracle Sales
- ServiceNow

... and 4 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Audio Conferencing Software](https://www.capterra.in/directory/32919/audio-conferencing/software)
- [Market Research Software](https://www.capterra.in/directory/10041/market-research/software)
- [Telephony Software](https://www.capterra.in/directory/30084/telephony/software)
- [Survey Tools](https://www.capterra.in/directory/30092/survey/software)

## Alternatives

1. [VoIP.ms](https://www.capterra.in/software/203084/voip-ms) — 4.8/5 (698 reviews)
2. [Microsoft Teams](https://www.capterra.in/software/168668/microsoft-teams) — 4.5/5 (11038 reviews)
3. [Wildix](https://www.capterra.in/software/218251/wildix) — 4.7/5 (209 reviews)
4. [Zoom Workplace](https://www.capterra.in/software/144037/zoom-video-conferencing) — 4.6/5 (14597 reviews)
5. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (875 reviews)

## Reviews

### "Valur for money product" — 5.0/5

> **sarathkumar** | *17 June 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: user friendly and easly access in both web and mobile app and can user friendly
> 
> **Cons**: user friendly and easly access in both web and mobile app and can user friendly
> 
> user friendly and easly access in both web and mobile app and can user friendly 

very nice product

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### "Travel Agency/Small Business" — 5.0/5

> **Sara** | *10 June 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly.  I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call.
> 
> **Cons**: I wish they had an option to have a separate ringtone

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### "Good product" — 4.0/5

> **Anthony** | *15 October 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10
> 
> **Pros**: We get emails to inform about voicemails are useful
> 
> **Cons**: difficult remoting in to access the voicemails
> 
> generally the system is good although my hardware is not great, the keys stick a  lot.

-----

### "Nextivia - Good Phone Service At A Good Price" — 3.0/5

> **Kyle** | *22 April 2025* | Automotive | Recommendation rating: 6.0/10
> 
> **Pros**: IT was really easy to setup users and deprovision users
> 
> **Cons**: Sometimes voip phones would have provisioning issues reaching the server
> 
> Its been pretty good for the most part.  There isnt much we dont like.

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### "Nextiva VOIP" — 4.0/5

> **Ann** | *6 May 2025* | Construction software | Recommendation rating: 8.0/10
> 
> **Pros**: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease\!
> 
> **Cons**: My least favorite features is having to upload a WAV file for the voicemail.
> 
> The Nextiva portal has tons of great info and it is user friendly.

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## Links

- [View on Capterra](https://www.capterra.in/software/175788/nextiva)

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| de-CH | <https://www.capterra.ch/software/175788/nextiva> |
| en | <https://www.capterra.com/p/175788/Nextiva/> |
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