--- description: Get information about Document360 price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.in/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.in/software/177031/document360?page=2) > AI-powered knowledge base for customers and teams. Create and manage product documentation, user guides, SOPs, API Docs \& more. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Manufacturing, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 292 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Document360 offers customized pricing tailored to your team size, feature requirements, deployment preferences, and business goals. Contact our team to receive a personalized quote that best fits your organization. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management Software (CMS) - Customizable Branding - Customizable Templates - Dashboard Software - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management Software - Multi-Language - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management - Workflow Automation ## Integrations (32 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Freshservice - Fullstory - GitHub - Google Analytics 360 - Google Chrome - Google Tag Manager 360 - Gorgias ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software) - [IT Documentation software](https://www.capterra.in/directory/33755/it-documentation/software) - [API Management Software](https://www.capterra.in/directory/31065/api-management/software) ## Alternatives 1. [Guru](https://www.capterra.in/software/145390/guru) — 4.8/5 (640 reviews) 2. [Connecteam](https://www.capterra.in/software/153140/connecteam) — 4.6/5 (5308 reviews) 3. [Confluence](https://www.capterra.in/software/136446/confluence) — 4.5/5 (3715 reviews) 4. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.6/5 (791 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18804 reviews) ## Reviews ### "Great product for Documentation" — 5.0/5 > **Sumukh** | *8 May 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The interface is clean and user-friendly, making it simple for both technical and non-technical teams to collaborate. Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall user experience for customers and internal teams. > > **Cons**: One thing I liked least about Document360 is that some advanced customization and editing options can feel limited unless you are on higher-tier plans. At times, the editor can also feel slightly laggy or fiddly when working with complex tables or large documentation projects. Additionally, pricing may be a bit expensive for smaller teams or startups compared to some alternatives > > My overall experience with Document360 has been very positive. The platform provides a clean and intuitive interface for creating, managing, and publishing documentation efficiently. I especially liked its strong knowledge base organization, version control, analytics, and collaboration features, which make it suitable for both small teams and enterprise environments. The search functionality and AI-powered features improve the user experience significantly. While there are occasional limitations in customization and some advanced features are locked behind higher pricing tiers, the platform overall delivers a reliable and professional documentation management experience. ----- ### "Worth the Price for the Value It Delivers" — 5.0/5 > **Surya** | *1 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It just works really well for what we need. Setting up our knowledge base was smooth, and the editor is super easy to use even for non-technical folks on the team. What I appreciate most is that it’s clearly built for documentation, not some generic tool trying to do everything. We’ve tried cheaper options before, but they ended up costing us more time and effort. With Document360, we’re getting real value for price, that’s what matters. > > **Cons**: Not much to complain about. It’s a focused tool some might miss the extras you get in all-in-one platforms, but that simplicity is actually what I like most about it. > > Document360 has been a solid solution for our documentation needs. It was easy to onboard the team with a short learning curve. The text editor is flexible, and creating and managing pages is simple and efficient. The UI is clean, and the search works really well for end users. We’ve had very few issues, and support has been responsive when needed. While it’s not the cheapest tool, the value we get especially in time saved and reduced support tickets makes it well worth the cost. ----- ### "Excellent Documentation Platform for Knowledge Base" — 5.0/5 > **Ankush** | *12 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: An exceptional knowledgebase that has truly transformed the way of managing and sharing the information. The user-friendly interface makes it easy to create and edit the content with the minimal technical expertise. The best part is that multiple team members can work at the same time. The customer support is always ready to assist with the queries and handle them on priority. It has come out to be a game changer for our knowledgebase and has enhanced the overall customer experience. Would highly recommend. > > **Cons**: Haven't faced any such challenges. Queries were handled and resolved. > > Wonderful experience. The interface is user friendly and can be used by one without any technical expertise. ----- ### "Dependable Documentation and Knowledge Base System" — 5.0/5 > **Verified Reviewer** | *20 September 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Document360 is a comprehensive and flexible knowledge base platform known for its intuitive interface and robust feature set.It excels in facilitating efficient documentation management and fostering team collaboration. > > **Cons**: We have noticed some difficulties with usability and it was cleared by their customer support team without further delays. ----- ### "Simplifying Documentation Management with Document360" — 4.0/5 > **Vignesh** | *25 May 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: We’ve been using Document360 as our knowledge base and documentation platform, and it has significantly improved how we manage and deliver product documentation. The platform is intuitive and easy to use, making it simple for both technical writers and cross-functional teams to contribute content. Organizing articles, versioning, and maintaining structured documentation has become much more efficient. One of the standout features is the clean authoring experience along with the ability to manage categories, workflows, and analytics in a centralized place. The search functionality also makes it easier for end users to find relevant information quickly, helping improve self-service and reduce dependency on support teams. That said, there are still areas for improvement. At times, formatting and customization can feel limiting, especially for more advanced requirements. Some workflows around reviews and content styling could be more seamless. A few users also mention limitations in flexibility and occasional friction with larger documentation setups. > > **Cons**: While Document360 has been useful overall, there are a few areas that could be improved. One challenge is the lack of consolidated analytics across workspaces, as reporting is currently available only at the individual workspace level, which makes it harder to get an overall view of documentation performance. Additionally, MCOP integration for analytics data is not yet available, limiting deeper reporting capabilities. We have also experienced some friction with features such as HTML export, which can be buggy at times and often takes a while to get addressed. Another concern is that several smaller usability or product issues tend to get converted into feature requests, but without a clearly defined GA timeline, making planning difficult. There are also certain limitations around features such as API token usage, daily export size limits, and other usage caps that can introduce additional costs or operational constraints for teams managing documentation at scale. While none of these are deal breakers, improving flexibility, transparency, and turnaround time for enhancements would make the platform much stronger. > > Overall, Document360 has been a reliable platform for creating and maintaining a modern, professional knowledge base. It’s especially valuable for teams looking to improve documentation quality, customer self-service, and internal knowledge sharing. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.in/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data