--- description: Get information about Document360 price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.in/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.in/software/177031/document360?page=2) > AI-powered knowledge base for customers and teams. Create, share and manage product documentation, user guides, SOPs, wikis \& more. > > Verdict: Rated **4.7/5** by 292 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 292 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management Software (CMS) - Customizable Branding - Customizable Templates - Dashboard Software - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management Software - Multi-Language - Process/Workflow Automation - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software) - [IT Documentation software](https://www.capterra.in/directory/33755/it-documentation/software) - [API Management Software](https://www.capterra.in/directory/31065/api-management/software) ## Alternatives 1. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (719 reviews) 2. [Guru](https://www.capterra.in/software/145390/guru) — 4.8/5 (639 reviews) 3. [Confluence](https://www.capterra.in/software/136446/confluence) — 4.5/5 (3682 reviews) 4. [Connecteam](https://www.capterra.in/software/153140/connecteam) — 4.6/5 (5210 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18783 reviews) ## Reviews ### "Satisfied with the product, not with the pricing model" — 4.0/5 > **Prakruti** | *22 October 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I love how Document360 has become an all-in-one platform for our documentation needs. Setup was straightforward. > > **Cons**: The costing and pricing structure is revised too frequently. I wish for more flexibility in API documentation \& formatting > > Overall it meets our needs with features like versioning, category management, AI assistance. I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control. ----- ### "Highly Recommended for Document Management" — 5.0/5 > **Verified Reviewer** | *22 September 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity. The ability to customize the knowledge base to fit our brands and needs is a significant advantage.It offers wide range of features including version control and collaborative editing which enhance our documentation process. > > **Cons**: I don't have any significant complaints it meets our needs well.I strongly recommend it to anyone searching for an excellent document-sharing tool. ----- ### "Document360 : A Game Changer and Key to our Success" — 5.0/5 > **Verified Reviewer** | *22 July 2024* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: The overall experience is excellent. The tool is very powerful and user-friendly with a customer service team that is both responsive and proactive. It's very easy to manage all Azure applications efficiently and it proves to be very cost-effective > > **Cons**: I'm fully satisfied with the tool and have not encountered any drawbacks yet. We had only minimal technical issues but that has been resolved by their customer support without any delays in our workflow. ----- ### "Simplifying Documentation Management with Document360" — 4.0/5 > **Vignesh** | *25 May 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: We’ve been using Document360 as our knowledge base and documentation platform, and it has significantly improved how we manage and deliver product documentation. The platform is intuitive and easy to use, making it simple for both technical writers and cross-functional teams to contribute content. Organizing articles, versioning, and maintaining structured documentation has become much more efficient. One of the standout features is the clean authoring experience along with the ability to manage categories, workflows, and analytics in a centralized place. The search functionality also makes it easier for end users to find relevant information quickly, helping improve self-service and reduce dependency on support teams. That said, there are still areas for improvement. At times, formatting and customization can feel limiting, especially for more advanced requirements. Some workflows around reviews and content styling could be more seamless. A few users also mention limitations in flexibility and occasional friction with larger documentation setups. > > **Cons**: While Document360 has been useful overall, there are a few areas that could be improved. One challenge is the lack of consolidated analytics across workspaces, as reporting is currently available only at the individual workspace level, which makes it harder to get an overall view of documentation performance. Additionally, MCOP integration for analytics data is not yet available, limiting deeper reporting capabilities. We have also experienced some friction with features such as HTML export, which can be buggy at times and often takes a while to get addressed. Another concern is that several smaller usability or product issues tend to get converted into feature requests, but without a clearly defined GA timeline, making planning difficult. There are also certain limitations around features such as API token usage, daily export size limits, and other usage caps that can introduce additional costs or operational constraints for teams managing documentation at scale. While none of these are deal breakers, improving flexibility, transparency, and turnaround time for enhancements would make the platform much stronger. > > Overall, Document360 has been a reliable platform for creating and maintaining a modern, professional knowledge base. It’s especially valuable for teams looking to improve documentation quality, customer self-service, and internal knowledge sharing. ----- ### "Structured and Reliable Documentation Platform" — 5.0/5 > **Verified Reviewer** | *27 April 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: What stands out most about Document360 is how well it supports structured, scalable documentation without adding unnecessary complexity. The category and article hierarchy is intuitive, which makes it easy to organize large volumes of content and maintain a clean knowledge base. The editor strikes a good balance between simplicity and control—you can create well-formatted technical content quickly without needing heavy customization. Versioning and backup features are especially useful. They allow you to track changes, restore previous versions, and work confidently without worrying about losing content. The ability to manage multiple versions of documentation is also helpful when supporting different product releases. The portal experience is another strong point. It delivers a clean, user-friendly interface for end users, with good search functionality that makes content easy to discover. Finally, the ability to embed media, add callouts, and structure content clearly makes it well-suited for technical writing, especially when you need to explain workflows or systems in a readable way. > > **Cons**: One limitation is the editor flexibility. While it is easy to use, it can feel restrictive for advanced formatting or highly customized layouts. Achieving very specific designs or complex structures sometimes requires workarounds. Search accuracy can also be inconsistent. In some cases, relevant articles do not appear at the top of results unless keywords are very precise, which affects content discoverability. Managing large documentation sets can become cumbersome over time. Bulk actions, restructuring categories, or moving multiple articles are not always as efficient as expected. There are also limitations in collaboration. Real-time editing is limited, and handling simultaneous contributions from multiple writers can lead to version conflicts or extra coordination effort. Finally, customization of the knowledge base portal (branding, layout behavior, advanced UI changes) is somewhat constrained unless you rely on higher-tier plans or custom code. > > Overall, the experience with Document360 has been positive, especially for building and managing a structured knowledge base from scratch. The platform is easy to get started with, and the learning curve is low. It supports clear organization of content through categories and articles, which helps maintain consistency as documentation grows. Creating and updating technical content is straightforward, and features like versioning and backups make it reliable for ongoing maintenance. It works well for standard documentation needs such as product guides, internal knowledge bases, and FAQs. The portal experience is clean and accessible, which improves usability for end users. At the same time, there are some trade-offs. Advanced customization and layout control are limited, and managing large-scale updates or collaboration across multiple contributors can require additional effort. In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to flexibility and scale. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.in/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data