--- description: Get information about Document360 price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.in/software/177031/document360 Page: 1 / 13\ Next: [Next page](https://www.capterra.in/software/177031/document360?page=2) > AI-powered knowledge base for customers and teams. Create, share and manage product documentation, user guides, SOPs, wikis \& more. > > Verdict: Rated **4.7/5** by 290 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Document360? Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 290 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kovai.co - **Location**: Sidcup, UK - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: We have pricing plans to suit every stage of your business. Please contact us for more details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, English, French, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Catalog Management - Change Tracking - Collaboration Tools - Content Management Software (CMS) - Customizable Branding - Customizable Templates - Dashboard Software - Discussions/Forums - Documentation Management - Drag & Drop - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management Software - Multi-Language - Process/Workflow Automation - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Search/Filter - Self Service Portal - Surveys & Feedback - Templates - Text Editing - Third-Party Integrations - User Management ## Integrations (29 total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... and 14 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.in/directory/30094/knowledge-management/software) - [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software) - [IT Documentation software](https://www.capterra.in/directory/33755/it-documentation/software) - [API Management Software](https://www.capterra.in/directory/31065/api-management/software) ## Alternatives 1. [Confluence](https://www.capterra.in/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Guru](https://www.capterra.in/software/145390/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.capterra.in/software/153140/connecteam) — 4.6/5 (5058 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "New user to Document360" — 5.0/5 > **Himani** | *17 June 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is user-friendly. The ease of content management, right from its creation to publishing, is one of the best features. > > **Cons**: The API document content creation can be improved. The knowledge base is quite extensive with features but the API documentation part needs to level up still. > > Overall, I have had a nice experience with Document360. All the features are great, and hopefully, all the upcoming features will be great too. ----- ### "Rohit's personal review" — 5.0/5 > **Rohit** | *28 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Clean and intuitive interface Versioning System helps keep content structured I really like the search functionality Features like comments and review workflows are also very useful The new Editor is really great, I loved using it. > > **Cons**: The customization options for the knowledge base site could be more flexible. The Learning curve on the Editor is not steep > > It's an excellent tool for creating and maintaining a structured knowledge base. It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right information at the right time. ----- ### "Highly Recommended for Document Management" — 5.0/5 > **Verified Reviewer** | *22 September 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Document360 integrates well with our existing tools streamlining our workflows and enhancing productivity. The ability to customize the knowledge base to fit our brands and needs is a significant advantage.It offers wide range of features including version control and collaborative editing which enhance our documentation process. > > **Cons**: I don't have any significant complaints it meets our needs well.I strongly recommend it to anyone searching for an excellent document-sharing tool. ----- ### "Straightforward and intuitive platform for knowledge management" — 5.0/5 > **Verified Reviewer** | *8 September 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The experience overall has been outstanding. Document360 is a reliable, secure platform that's made document management and collaboration much easier. Document360 has a simple and easy-to-use interface thar makes uploading, organizing, and sharing documents a breeze. > > **Cons**: One thing I found lacking in Document360 is the search functionality. Rest everything is fine for us. I highly recommend it to anyone looking for a great document sharing tool\!. ----- ### "Easy Knowledge Sharing with Document360" — 5.0/5 > **Punit** | *7 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers. > > **Cons**: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive. > > My experience with Document360 has been good. It helps me create and share information easily, keeps everything organized, and makes finding things quick. It takes a little time to learn all the features, but overall it makes my work much easier. ----- Page: 1 / 13\ Next: [Next page](https://www.capterra.in/software/177031/document360?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/177031/document360) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data