---
description: Get information about SmartGov price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SmartGov Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Government Software](/directory/20048/government/software) > [SmartGov](/software/178309/smartgov)

# SmartGov

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> SmartGov helps your organization simplify planning, permitting, licensing, inspections, code enforcement and more.
> 
> Verdict: Rated **4.6/5** by 57 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses SmartGov?

City, County and State Governments.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 57 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.4/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Granicus
- **Location**: St. Paul, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: $1.00
- **Pricing Details**: Contact Dude Solutions for pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- Activity Dashboard
- Automated Routing
- Case Management software
- Code Enforcement Software
- Code Maintenance
- Compliance Management
- Customer Database
- Dispatch Management
- Document Management Software
- Fee Management
- Image Capture
- Inspection Management
- Job Management
- Mobile Access
- Online Payments
- Permit Issuance
- Planning & Zoning
- Renewal Management
- Reporting/Analytics
- Self Service Portal
- Status Tracking
- Violation Tracking

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Government Software](https://www.capterra.in/directory/20048/government/software)

## Related Categories

- [Government Software](https://www.capterra.in/directory/20048/government/software)
- [Inspection Software](https://www.capterra.in/directory/30117/inspection/software)
- [Code Enforcement Software](https://www.capterra.in/directory/30536/code-enforcement/software)
- [Permit Software](https://www.capterra.in/directory/31418/permit/software)
- [Public Works Software](https://www.capterra.in/directory/10042/public-works/software)

## Alternatives

1. [GeoCivix](https://www.capterra.in/software/184923/idtplans-review) — 4.8/5 (18 reviews)
2. [CityReporter](https://www.capterra.in/software/148299/cityreporter) — 4.4/5 (22 reviews)
3. [Trimble Cityworks](https://www.capterra.in/software/80839/cityworks) — 4.4/5 (27 reviews)
4. [iMS Suite](https://www.capterra.in/software/166664/imsenforce) — 4.7/5 (3 reviews)
5. [iWorQ](https://www.capterra.in/software/83009/iworq-work-management) — 4.1/5 (9 reviews)

## Reviews

### "SmartGov, SmartRoute" — 5.0/5

> **Beatriz** | *26 December 2024* | Government Administration | Recommendation rating: 8.0/10
> 
> **Pros**: Its user friendly, If you forget to input something in you cannot proceed which is great.
> 
> **Cons**: Perhaps due to the usage system was constantly loading
> 
> After a few clicks, SmartGov was easy to handle and easy to show others how to use it, as a former City employee this is the system they used for contractors to input their permits

-----

### "Not a happy camper" — 2.0/5

> **Randy** | *13 February 2025* | Government Administration | Recommendation rating: 2.0/10
> 
> **Pros**: Nothing\! We had an excellent software program that was so much easier to use and more user friendly for both staff and contractors.
> 
> **Cons**: The mobile app for field inspections is absolute garbage compared to what we had. The system takes us longer now to process a permit with so many added steps. We cannot easily drag and drop electronic documents as we could with our previous program.
> 
> We (staff who actually uses it) had no say in changing programs. It takes longer to process permits and print the required documents in order to issue a permit. The portal doesn't seem to be very user friendly for contractors in the field.

-----

### "Custom home builder user experience" — 4.0/5

> **Miriam** | *18 December 2023* | Construction software | Recommendation rating: 8.0/10
> 
> **Pros**: SmartGov is relatively easy to use and navigate. The information is displayed in an easy to read and find manner, and it has the functionality needed for the lifecycle of a permit, once it's been submitted and in review
> 
> **Cons**: The functionality of uploading a permit to SmartGov needs to be improved. Our jurisdiction bridged this with using Camino which is a decent product to walk a person through submitting all the documents that are needed for the submittal, but it's proven to be a cumbersome bridge to SmartGov.

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### "Use of SmartGov for non-profit organization" — 5.0/5

> **Alicia** | *25 July 2023* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: Our usage of SmartGov has been limited to permitting, and we've been using the service for several years now.  We are an entity made up of almost 20 individuals, any of whom can use SmartGov to apply for, pay for and monitor permits.  It is extremely valuable in that anyone can set up an account in order to review all activity, therefore perform additional oversight of permit activity within our group - a critical oversight above and beyond government oversight.
> 
> **Cons**: Since we are a non-profit, some features do not apply to us, but of the ones we utilize, many have been improved over the years we've been using this.  Updates to the product seemed slow several years ago, but they seem frequent now, and currently we have no complaints.
> 
> We are experiencing much more transparency with our permits than we would without SmartGov.  Documents can readily, be downloaded, printed and shared amongst our group with ease - again, something that would be delayed with no SmartGov.

-----

### "Superior Customer Service" — 5.0/5

> **Woody** | *25 January 2022* | Government Administration | Recommendation rating: 9.0/10
> 
> **Pros**: The customer portal and user interface is significantly more friendly that all other permitting software programs I've used in the past. The online portal has allowed us to shift our permit application and processing to virtually 100% online, which allowed us to keep running without a hiccup since the start of the COVID-19 pandemic. The interface is easy for customers and staff to navigate and custom help text that can be configured by department or even as specific as the permit type has allowed us to direct efficiently direct users through the process and know what is missing from their application prior to submitting. For our staff customizable workflow steps and actions ensure that permits appear on their user to do list at the right time and trigger the next review or administrative step once they are complete.
> 
> **Cons**: The software's GIS capacity is currently one limitation that we're encountering. Being able to place parcel restrictions based on GIS layers like Zoning, Flood designations, critical area encumbrances, Historic designations, etc. would be a big improvement, although there are a couple ways Dude Solutions has helped us work around this and place notes on restricted parcels. We're also able to take a couple extra steps and pull permit data through the Adhoc Reporting and push data to our GIS servers to create online web maps.
> 
> I've used several permitting software applications over the years, and each has their unique advantages and disadvantages. I would say that Dude Solutions willingness to take customer feedback to improve SmartGOV is one of the most important things to me. They have an amazing team that is always available and willing to help find a solution.

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## Links

- [View on Capterra](https://www.capterra.in/software/178309/smartgov)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/178309/SmartGov/> |
| en-AE | <https://www.capterra.ae/software/178309/smartgov> |
| en-AU | <https://www.capterra.com.au/software/178309/smartgov> |
| en-CA | <https://www.capterra.ca/software/178309/smartgov> |
| en-GB | <https://www.capterra.co.uk/software/178309/smartgov> |
| en-IE | <https://www.capterra.ie/software/178309/smartgov> |
| en-IL | <https://www.capterra.co.il/software/178309/smartgov> |
| en-IN | <https://www.capterra.in/software/178309/smartgov> |
| en-NZ | <https://www.capterra.co.nz/software/178309/smartgov> |
| en-SG | <https://www.capterra.com.sg/software/178309/smartgov> |
| en-ZA | <https://www.capterra.co.za/software/178309/smartgov> |
| fr | <https://www.capterra.fr/software/178309/smartgov> |
| fr-BE | <https://fr.capterra.be/software/178309/smartgov> |
| fr-CA | <https://fr.capterra.ca/software/178309/smartgov> |
| fr-LU | <https://www.capterra.lu/software/178309/smartgov> |
| pt | <https://www.capterra.com.br/software/178309/smartgov> |
| pt-PT | <https://www.capterra.pt/software/178309/smartgov> |

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