EngageBay Reviews

Complete package for marketing tool

Pros:

We received a complete software package consisting of at least forty diverse modules, which would have cost thousands of bucks. Due to this software, we have ended a profusion of subscriptions. We contacted support with a simple message and got a response nearly immediately.

Cons:

It costs a lot of money to buy more email space. Suppose there was a way to lower the cost of sending emails. Arranging a batch job to perform a sequence or automation at a predetermined time and day

Very Very Good All in CRM and Marketing platform and Super Service!

Comments: Until now, I have nothing to complain. It is really great to work with the software and the support desk. Hints on new functionality are taken seriously and you will get feedback if it is integrated or not.

Pros:

The software is fantastic, but even better is the customer service. When integrating CRM, it makes a company very dependent on a platform as it is not easy to migrate to another and it will take weeks to adjust all settings to what you like. But I can say, if this is the direction Engagebay is going (as far as I see now) then I will be on board for many years to come!

Cons:

You have to buy email credits, which I understand in some way, they have also costs to send mails. You have to warm up you mail account. But what Engagebay did very well is integrate mail services from for example Amazon and others. It is some work to set it up, youtube is your friend.

Engagebay Review

Comments: Disappointing tbh! It's not my decision on whether we keep with it so I guess we'll see how it goes over the next couple of months and if some of the issues above can be fixed then that may help keep us onboard.

Pros:

I've been told it's a lot cheaper than Hubspot and new features are being added all the time - so that's a positive I guess and the support team are helpful/responsive.

Cons:

Just feels clunky - the synch between emails is hit and miss in terms of how long it takes for them to appear in Ebay - also the fact that against an individual, company, deal you can't just see a complete list of all emails or other updates (from anyone) in one simple date ordered list is really frustrating - I think this is what the "activity" tab is probably trying to do but certainly isn't there yet.It could really do with some quick exports too for where you have got a groups of contacts, companies or deals that you just need to quickly get out into a csv for some other work - perhaps you can do this but it's not obvious Also colleagues have told me the campaigns/broadcast elements are no way near as good as hubspot and also the calendar/task list element needs more work.

An All-in-One Solution for Businesses - EngageBay

Comments: Overall, EngageBay is an excellent all-in-one solution for businesses. The comprehensive feature set makes it a great choice for both small and large businesses. The user interface is easy to use, and customer service is always available to help. The only downside is the cost, but for those who are willing to invest in it, EngageBay is definitely worth the price.

Pros:

EngageBay is an amazing all-in-one solution for businesses. It offers a comprehensive suite of features that are tailored for both small and large businesses. It has everything I need to manage customer relationships, marketing campaigns, and more. The user interface is easy to use and the customer support is always available to answer any questions I may have.

Cons:

While EngageBay is a great all-in-one solution, it can be a bit expensive for some businesses. The pricing plans are quite comprehensive, but they can be a bit overwhelming for those who don't have an in-depth knowledge of online marketing tools. Additionally, some features require additional setup and configuration, which can be time-consuming.

Happy Engage Bay User

Comments: Overall it's been great. Just a little bit of a hard start, but as I said, support had been excellent.

Pros:

- Tons of features and functionality- Love the all-in-one nature of the program (CRM, Email Mktg, Calendar Scheduling, Live Chat, and more)- Excellent customer service. Very responsive whenever we need help. That's a huge benefit!- Very up-to-date interface- Continual improvement of product- Willingness to fix things and take feature suggestions seriously

Cons:

There is a learning curve and some of the features were hard for us to figure out at first. We have to make use of their support team more than we would have liked due to difficulty figuring things out and/or inability to find the appropriate support documentation. However, I believe that has improved.

Awesome all-in-one CRM/Marketing/do-it-all

Comments: Very good alternative to much more expensive tools such as Hubspot. New interface is very slick and honestly I don't know why anyone would choose anything else for marketing, contact management, sales pipeline, task management, product catalogue, landing page management, user tracking, emailing tool...

Pros:

Very simple to use marketing suite, linked with database, automations, repository, sales management... you name it it probably does it.

Cons:

Task management is a bit weak but they constantly improve.The stats dashbo

Love This Software

Comments: Very easy and positive, support is very quick and helpful

Pros:

It has the best value for money. I use all features I need and still pay a relatively low free for that. I was actually searching for such CRM and after trying may CRM's Engage bay has all I need.

Cons:

That I can't integrate messagner chats and have communication inside of the CRM

Pros and cons of EngageBay

Comments: Overall experience was quite good with EngageBay as it helped us with the tool that we needed for the priority basis other than average customer support everything was worth to chose EngageBay

Pros:

There were 2 main features because of what we chose EngageBay over other CRMs i.e email marketing (bulk email management tool) and ticketing system (mainly for IT infrastructure issues).EngageBay was quite handy and smooth to operate in both of these features that fulfilled our current requirements.

Cons:

The only con that we as a team experienced was the customer support was not that reliable as at times we were getting late responses from customer support team and taking more time as expected to resolve the issue.

EngageBay customer review from Harris CMO Partners

Comments: Excellent

Pros:

User friendliness, lots of features, lower cost

Cons:

Can't think of anything, can't think of anything.

Does everything and more

Comments: Really impressed with everything from setup to customer service.

Pros:

We were increasingly dissatisfied with Hubspot because of the price/value getting lower and lower, so very happy to have found Engagebay. Customer service is top notch and so fast, really easy to navigate the platform and you quickly get the hang of it. It has so many features and I can't wait to try them all out. So far marketing automation is working seamlessly.

Cons:

Nothing bad found so far. Will need to use it longer.

Feature-rich without breaking the bank

Comments: We love EngageBay and highly recommend it to our clients who want/need a full featured platform that will work across multiple departments, automate regular tasks, and that don't want to pay the high-price and add-on that you have to with many other tools. EngageBay's support team is AMAZING!! Anytime I have a question about something, they are quick to respond, very helpful and knowlegable, just a breath of fresh air to know that I can get a hold of someone when we have issues (which isn't that often, but when we do they are there!).

Pros:

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Cons:

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

Sophisticated Software

Comments: We run a number of businesses and use Engagebay for some of our clients. If you need to sort contacts, pick them out based on certain factors and send individual or broadcast emails and/or put them through a pipeline, this is for you. You know you need Engagebay when you're trying to organise your contacts by tags and have so many you're going mad.

Pros:

How you can really drill down into sorting contacts. It's almost like have a spreadsheet to organise different contacts. We use it for sending individual booking emails alongside broadcast emails. We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market. The other thing we love is the customer response - there's a chat service and usually someone is on there within minutes of a request and they stick with you until it's fixed. Best on the market - and certainly at this price.

Cons:

The training manuals could be improved - that said, they are always happy and prompt to help - but some of my queries could are general and could have been covered in a manual/video.

Our number-one-choice of CRM-systems

Comments: Engagebay is incredibly user friendly and offers an incredible amount of functions, with all of them having been implemented very well.
While other CRMs only offer sales functions for a high price, without further marketing campaign management, Engagebay does all that for a low price.

Pros:

- Smart and user-friendly interface - Incredible functionality - Highly cost effective - Instant customer support - Encompassing Marketing and Sales management, all in one - Great storage capacity for contacts, images, etc.

Cons:

Perhaps some optimization of contact management, other than that nothing really.

Excellent Customer Service, Mostly Easy to Use

Pros:

It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.

Cons:

Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.

Outstanding Marketing Automation Platform

Comments: Overall, I will recommend Engagebay to all my colleagues in the marketing world. Simply outstanding tool. Its truly all in one marketing tool

Pros:

I love the marketing automation, landing pages, email broadcast feature of the tool. Above all, I love the pricing of the tool. Early-stage startups like us who have no marketing budget, but still want to initiate marketing will love it.

Cons:

List management needs improvement. But, I am confident that they will improve it for sure.

Great features with no cost and unbelievable effective and fast support

Pros:

Easy to deploy and use. Very fast and effective support. Additional requests are developed and issued bugs are fixed almost instantly. I have never seen this fast development capability before in any other software before.

Cons:

It would require to develop some additional features for ticket management. But I am sure they would do that instantly after reporting. They have done that to my requests before within 1 day.

Good Product , Customer service and Cost

Pros:

The platforms has a lot of features (we are mostly using the marketing side of it). Their customer support is quick to respond, open to suggestions and tries implementing fixes and new features asap. Once you get used to using it, building landing pages is smooth and quick.

Cons:

Automating posting on socials (e.g. LinkedIn) didn't work very well for us. Some features could be better documented/explained (e.g. custom fields and connection to forms & filtering, email reporting), so that you don't need to contact their customer service. On the positive side, the customer service is very responsive so most questions get answered quite quickly.

Very good Hubspot alternative.

Comments: My exprience has been really good thus far.

Pros:

This product has a lot of great features and the customer service is fantastic. It is probably the best I've come across. There is so much you can do with this product to ensure the success of your clients.

Cons:

Need to have more video about the features of this product to help give users an example of what is possible.

Great software for startups and small businesses

Comments: We've only been using the CRM for a couple of months, but already feel like our data is a lot more consolidated. Integrating a signup-form on our website was easy, and sending out e-mails from the system is a breeze as well. We are now looking forward to getting our teeth sunk into the other features in the system, so we can roll them out and help ourselves and our customers get an even better and more seamless experience. We will soon be integrating data from our WooCommerce platform, to have even more consolidated data to work with in the system.

Pros:

The amount of features in EngageBay, the customer service and the ease with which to use the software are really good. And of course the price is very competitive.

Cons:

Onboarding was not specific process, but on the other hand, customer service is always there to help with any queries we've had.

It Keeps Getting Better

Comments: This software made my day, month, and year. Everything is easier now.

Pros:

We started out looking for an affordable CRM/Email Marketing System that didn't charge by # of Contacts. EngageBay was the most affordable of those we found, but since we had never heard of it, we were skeptical it would be very useful. We were so wrong. This is one of those products that gets better, not worse, the more you dig in into it. It feels like I know a secret that no one else knows. IT HAS EVERYTHING. All in one app. We're saving so much money. We got an entire suite of software with at least 40 modules that we would have had to pay for from other apps (Social, SMS, Sales Management, Appointment Calendar, Ticket System, Live Chat, Integrated Automations, Etc..) We can cancel so many services thanks to this software. We had one issue logging in with the WordPress Apps, but it turned out to be our fault for not reading the manual. We sent a quick chat, and customer service answered on almost instantly. They were fast, very knowledgeable, patient, and kind. That 5-star service made the sale for us. We moved 22,000 contacts from another service that has 5% of the capability of EngageBay. I don't write reviews. But I feel like we got so much for so little that I had to give back. We will be recommending this to all of our small business clients.

Cons:

I can't think of anything yet. We're still on the Honeymoon.

Excellent CRM and Marketing Tool for the Price Point

Comments: Overall, this is a really great bang for the buck. We have automated multiple product pipelines using their built in tools while using it to manage leads, deal tracks, email marketing, SMS marketing, and more.

Pros:

The funnels, deal tracks, email lists, and marketing automations, among other components, are very easy to use. Set up was very simple and includes email tracking to help keep prospect communications in one place. Customer support is extremely responsive via chat and email as well!

Cons:

If you are looking to connect your CRM to a million gadgets or tools, this is probably not the CRM for you. It has webhooks available, but it does not integrate natively with most tools out there (like a Hubspot or Salesforce would).

Engagebay CRM

Comments: We are using Engagebay for our 3 account managers and 3 pre-sales people to collaborate and track deals. it has streamline the tracking of opportunities and given us a way to centralise documentation so that order processing can be tracked and made very efficient.

Pros:

The ability to create custom fields that suit the unique approach of clients is excellent. The interface is intuitive and a number of sales people have commented that it is very easy to use and update deals. The support is excellent and fast. You get almost instant responses on chat. Also if you make a suggestion, they are quick to incorporate it if it has value.

Cons:

Having more detailed documentation would definitely help. However the almost always available chat and quick responses goes a long way to offset this. I would like to see the ability to be able to standardise dashboards across all users centrally as opposed to having to create them on each users instance.

Caters to all our requirements well and helping the team scale with ease.

Pros:

Enagagebay covers our Sales and Marketing team from all the directions including Lead Generation, Zapier Integration makes it quick, Customization on Deal Board, Marketing Broadcast Email and Reports. Calendar Sync, Appointment Generation, Marketing Automation and Workflow. Moreover, the support team is proactive and always ready to help with our issues.

Cons:

In terms of the design templates of responsive email, they can add more to make it more intuitive. Currently, they have basics but will be good for marketing teams to include responsive designs in the templates.

Please customer

Pros:

Customer services is A++. Any issues I may be experiencing is easily resolved.

Cons:

Sometimes trying to find a particular screen through the profile menu can be challenging.

Many functions but expensive and complicated operation

Comments: Overall, you can say that you have to live with small cutbacks,. In return, you get a very comprehensive software, which is, however, not quite cheap.

Pros:

The program offers a lot of functions and can be extended at any time. Among them are functions that are not found in this form in any other software. the support is always available and really competent. Absolute recommendation!

Cons:

The operation is sometimes very cumbersome. The entire UI looks a bit old-fashioned. There are also some technical problems with the cache. Unfortunately, it can only be used with some restrictions for European users. For example, the weeks always start on Sundays and the contacts are only displayed with the first name in many places. The integration of the Google calendar is also not really complete and comfortable. It is recommended to continue using the original calendar. This also applies to e-mails. Why a distinction is made here between internal and external mails is completely incomprehensible.