---
description: Get information about First Due price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: First Due Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Fire Department Software](/directory/30741/fire-department/software) > [First Due](/software/179338/first-due)

# First Due

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> Pre-Incident Planning, Fire Prevention, NFIRS, ePCR, Scheduling \& Personnel, Assets \& Inventory Mobile Response, and more.
> 
> Verdict: Rated **4.6/5** by 58 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses First Due?

First Due serves First Responders (Fire, EMS, Public Safety Agencies, Emergency Management, PSAPs) and their communities in the US and Canada.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 58 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.6/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: First Due
- **Founded**: 2016

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French
- **Available Countries**: Canada, United States

## Features

- Alerts/Notifications
- Availability Indicator
- Billing & Invoicing
- Communication Management
- Compliance Management
- Dispatch Monitoring
- Document Management Software
- Employee Management
- Equipment Tracking
- Facility Management Software
- Fleet Management Software
- For First Responders
- Incident Response Checklists
- Inventory Management Software
- Patient Records Management
- Records Management Software
- Reporting & Statistics
- Routing
- Scheduling Software
- Search/Filter
- Training Management

## Integrations (1 total)

- First Arriving Dashboards

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Fire Department Software](https://www.capterra.in/directory/30741/fire-department/software)

## Related Categories

- [Fire Department Software](https://www.capterra.in/directory/30741/fire-department/software)
- [EMS Software](https://www.capterra.in/directory/30555/ems/software)

## Alternatives

1. [EPR FireWorks](https://www.capterra.in/software/162019/epr-fireworks) — 4.6/5 (74 reviews)
2. [Aladtec](https://www.capterra.in/software/121452/aladtec) — 4.6/5 (17 reviews)
3. [eSchedule](https://www.capterra.in/software/142521/eschedule) — 4.8/5 (77 reviews)
4. [PSTrax](https://www.capterra.in/software/210778/pstrax) — 5.0/5 (20 reviews)
5. [D4H](https://www.capterra.in/software/179264/d4h-readiness-response) — 5.0/5 (1 reviews)

## Reviews

### "First Due or go Home" — 5.0/5

> **Verified Reviewer** | *8 October 2024* | Public Safety | Recommendation rating: 10.0/10
> 
> **Pros**: The easy transfer of data from one software to another.
> 
> **Cons**: The Investigation module. 
The over all way we to to set up and track inventory.
> 
> Over all I believe it’s a great product and is only going to get better in time.

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### "Response Technology for the 21st Century" — 5.0/5

> **Dylan** | *6 June 2025* | Public Safety | Recommendation rating: 7.0/10
> 
> **Pros**: First Due offers a one stop shop for all your fire department needs. It provides everything from the preplan to the finish of the call with the report. If you are looking for something to reenergize your software needs within the fire service, this is your place to be. They are innovative and listen to their customers when it comes to new technology and settings that helps the everyday firefighter. Whether you are a volunteer department or career, this software is for you\!
> 
> **Cons**: We have had some tickets outstanding for a while that we have not gotten updates on. The price is also getting a little high. It seems like, at times, they release a new module just to get more money from you. Take for example the health and wellness module or the arson tab. What you would think should come int he base modules, is an extra add on. Somethings are understandable such as the EPCR or even the command module, but simple modules that would be useful for all fire services, should not be an extra fee just to have access to them. As other 3rd party vendors grown, they will start coming out with similar modules with all inclusive pricing which could drive people to look elsewhere to save money in the current economy.
> 
> First Due has been integrated into our department's everyday life and we love it. Our firefighters use it for preplans, asset management, response, and even our training tracking. Our department has really adopted the mindset that we have this technology, so we are going to use it\!

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### "First Due Review" — 3.0/5

> **Daniel** | *7 June 2025* | Public Safety | Recommendation rating: 4.0/10
> 
> **Pros**: The ability to adjust to your department. Additionally, their willingness to work through issues and aid you in design.
> 
> **Cons**: The flow of the EMS reports. When compared to ESO, it does not match up. Additionally, how the warning errors are presented.
> 
> Pleased. But I believe First Due has a lot of room to grow. I have seen a lot of change for the positive over the past two years. However, more is needed.

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### "Fantastic product.  Amazing customer support" — 5.0/5

> **Paul** | *6 June 2025* | Public Safety | Recommendation rating: 10.0/10
> 
> **Pros**: The product is top notch and the customer service is terrific.  They are there whenever we need help configuring a module or solving a problem during production.
> 
> **Cons**: The set up for the system is quite lengthy.  They do walk you through the steps needed to get it done.  It can appear overwhelming but when broken down into small chunks it is manageable.  I definitely suggest a team to do the implementation with tech savvy individuals on the team.
> 
> We are so pleased with the product.  Originally we were just looking at pre-plan software.  Theirs was by far the best in the industry.  We then added several more modules and are extremely pleased with all that we have.  There is a learning curve that some users were finding challenging, yet once they had been working with the product a few days they are comfortable with it.

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### "An All-In-One system with great customer service." — 4.0/5

> **Anthony** | *6 June 2025* | Public Safety | Recommendation rating: 9.0/10
> 
> **Pros**: First Due has the capabilities to perform the work my department needs all into 1 complete package. It's more than just Fire and Medical reports. It tracks all of my department's pay codes, member training hours, and integrates our pre-plans with the mobile responder app, giving us the ability to share information with our personnel and surrounding mutual aid partners with ease. Any issues we have had have been promptly addressed. The First Due staff have been great at listening to what we want and need out of the system, and have been very accommodating in helping us customize different modules to meet our needs.
> 
> **Cons**: Inputting individual equipment, hand tools, appliances, kits, apparatus, and their locations seems very redundant and time-consuming. While you can create custom check-offs for your apparatus, station, and equipment, the creation process can be slightly tricky.
> 
> Overall, we are happy with everything First Due does for our department. The system has helped us streamline and share information internally with our members and externally with other agencies. While we currently do not utilize all the modules First Due has to offer, we recognize the benefits the modules we don't use have, and as our department continues to grow, we appreciate that First Due will grow with us to continue to meet our needs.

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## Links

- [View on Capterra](https://www.capterra.in/software/179338/first-due)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/179338/First-Due/> |
| en-AE | <https://www.capterra.ae/software/179338/first-due> |
| en-AU | <https://www.capterra.com.au/software/179338/first-due> |
| en-CA | <https://www.capterra.ca/software/179338/first-due> |
| en-GB | <https://www.capterra.co.uk/software/179338/first-due> |
| en-IE | <https://www.capterra.ie/software/179338/first-due> |
| en-IL | <https://www.capterra.co.il/software/179338/first-due> |
| en-IN | <https://www.capterra.in/software/179338/first-due> |
| en-NZ | <https://www.capterra.co.nz/software/179338/first-due> |
| en-SG | <https://www.capterra.com.sg/software/179338/first-due> |
| en-ZA | <https://www.capterra.co.za/software/179338/first-due> |
| fr | <https://www.capterra.fr/software/179338/first-due> |
| fr-BE | <https://fr.capterra.be/software/179338/first-due> |
| fr-CA | <https://fr.capterra.ca/software/179338/first-due> |
| fr-LU | <https://www.capterra.lu/software/179338/first-due> |

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