--- description: Get information about WhatsApp price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.in/software/180345/whatsapp Page: 1 / 660\ Next: [Next page](https://www.capterra.in/software/180345/whatsapp?page=2) > WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. > > Verdict: Rated **4.7/5** by 16475 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WhatsApp? WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16475 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Afrikaans, Albanian, Arabic, Azerbaijani, Bangla, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Marathi, Persian, Polish, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese - **Available Countries**: United States ## Features - Activity Dashboard - Audio Calls - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Interaction Tracking - Mobile Access - Multi-Channel Communication - Multi-Language - Personalization Software - Real-time Consumer-facing Chat - Search/Filter - Third-Party Integrations - Video Conferencing Software ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.in/directory/31033/team-communication/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Generative AI Tools](https://www.capterra.in/directory/34155/generative-ai/software) - [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24221 reviews) 3. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1728 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "A Great app for daily communication" — 5.0/5 > **Lalit** | *22 August 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: I,m using this app about 6 years. Its east to use and mind blowing for any type of chat or bussiness. you can share your feeling to your friends and relative. You can share photo and video easily.voice and video call is awesome feature.you can share your idea in group chat feature also. > > **Cons**: Whats app is not only good but also some problems like customer support is very slow. Group chat can become noisy. It can use a lot of more storage.it means memory full problem. Too many notifications can be distracting. When we search old messages it can sometimes be difficult. Backup and restore can take time. > > Overall I have had a good experience with whats app. It is very simple fast and easy to use. My favourite feature is video call and group chat. There are some minor bugs also like if we send too many messages to someone in a short period of time whats may block. Overall it is reliable and convenient app for users. ----- ### "Easy , Secure and Reliable Communication App" — 5.0/5 > **Verified Reviewer** | *5 July 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Whatsapp is a reliable messaging platform that enables communication across the globe. It gives us high quality voice and video calls, quick file sharing and secure end to end encrypeted Chat conversations. The bugs and issues are less compared to other platforms. > > **Cons**: WhatsApp is a very useful app but sometimes messages are delayed when the internet connection is weak. The app also takes up more storage over time because of photos and videos. Some updates change the layout, which takes time to get used to. More options to manage storage would improve the overall experience. > > My overall experience with WhatsApp has been very good. I have been using it for many years to communicate with my family, friends, and colleagues. It is easy to use and works well for messaging, voice calls, video calls, and sharing files. The app is reliable and secure because of end-to-end encryption. Although there are a few minor issues, it is still one of the best communication apps available. I would recommend WhatsApp to anyone looking for a simple and dependable messaging platform. ----- ### "Unmuteable Whatsapp Calls are the most annoying feature." — 4.0/5 > **Adarsh** | *28 November 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: 1. Good messaging app with facility to send audio and visual contents in HD quality. 2. Not so cluttered like telegram options. > > **Cons**: 1. WhatsApp calls are very irritating because they ring much longer than regular phone calls, and there’s no way to silence them when the caller is in our contacts. 2. They also continue to ring even when we’re already on a normal phone call. 3. Calls from contacts should also be able to be silenced. > > Whatsapp is overall the most preferred messaging app but it needs to do something about the annoying call feature as most people prefer Whatsapp for messaging rather than constant calls. So whatsapp should focus more on messaging feature. ----- ### "My Go-To App for Everyday Communication" — 4.0/5 > **Sachin** | *11 July 2026* | Architecture & Planning | Recommendation rating: 9.0/10 > > **Pros**: What I like most about WhatsApp is its simplicity, reliability, and ease of communication. It offers instant messaging, voice and video calls, file sharing, and group chats in one secure platform. The end-to-end encryption provides confidence that conversations remain private, while the multi-device support makes it convenient to stay connected across both mobile and desktop. It's also easy to use, even for people with limited technical experience, making it an excellent tool for both personal and business communication. > > **Cons**: One aspect I like least about WhatsApp is that managing large groups can become difficult, as conversations can quickly become cluttered and important messages are easy to miss. The desktop version also depends on a stable connection and doesn't offer all the features available on the mobile app. Additionally, file organization and search can be improved, especially when trying to locate older shared documents or media. > > Overall, my experience with WhatsApp has been very positive. It has become an essential communication tool for both personal and professional use because of its reliability, fast messaging, and high-quality voice and video calls. The interface is intuitive, making it easy to share files, photos, and documents while staying connected with individuals and groups. Although there are a few areas that could be improved, such as group management and file organization, WhatsApp consistently provides a secure, stable, and convenient messaging experience. ----- ### "The most reliable and instant messaging platform for daily communication" — 5.0/5 > **Ravindra** | *1 June 2026* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free. The end-to-end encryption provides great peace of mind regarding privacy. Features like creating large groups, sharing documents, and the Web/Desktop version make it an excellent tool for quick team coordination and daily personal check-ins. > > **Cons**: One major drawback is that large video files or high-resolution documents get compressed, which reduces their quality significantly during transit. Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while. > > My overall experience with WhatsApp has been fantastic. It is light, fast, and works even on low internet speeds. It has made staying connected with friends, family, and colleagues simpler than ever before. It is an essential application for modern communication. ----- Page: 1 / 660\ Next: [Next page](https://www.capterra.in/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data