--- description: Get information about Dialpad price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dialpad Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Dialpad](/software/190976/dialpad-sell) # Dialpad Canonical: https://www.capterra.in/software/190976/dialpad-sell Page: 1 / 24\ Next: [Next page](https://www.capterra.in/software/190976/dialpad-sell?page=2) > The AI-native platform for customer experience, where conversations become action. > > Verdict: Rated **4.2/5** by 570 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dialpad? Mid-market and enterprise organizations modernizing CX, IT, CX, and revenue leaders replacing fragmented voice, chat, and support tools with one AI-native platform built for Agentic AI at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 570 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Dialpad - **Location**: San Francisco, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: $27.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Dialpad offers a 14-day free trail and three pricing tiers; Standard, Pro, and Enterprise. Please contact Dialpad for a quote. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Japanese - **Available Countries**: Australia, Canada, Japan, New Zealand, United Kingdom, United States ## Features - Agent Interface - Alerts/Notifications - Assessment Management - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Caller ID - Campaign Management Software - Chatbot software - Collaboration Tools - Communication Management - Computer Telephony Integration - Conferencing - Conversation Intelligence - Dashboard Software - File Transfer - Goal Setting/Tracking - IVR - Intent Recognition - List Management - Live Chat Software - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Power Dialer - Predictive Dialer Software - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Sentiment Analysis - Speech Recognition Software - Training Management - VoIP Software - Voice Mail ... and 7 more features ## Integrations (58 total) - Abstrakt - Alexa - AzureDesk - Bullhorn ATS & CRM - CEIPAL ATS - CEIPAL Workforce - CRM HUB 360 - Ceipal Procurewise - Chorus - Clio - Cloze - Convin - Copper - DataGrail - Dialpad Ai Contact Center ... and 43 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software) ## Related Categories - [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Inside Sales Software](https://www.capterra.in/directory/30680/inside-sales/software) - [Sales Enablement Tool](https://www.capterra.in/directory/30798/sales-enablement/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (884 reviews) 2. [800.com](https://www.capterra.in/software/208208/800-com) — 4.7/5 (355 reviews) 3. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [3CX](https://www.capterra.in/software/158704/3cx) — 4.4/5 (467 reviews) 5. [RingEX](https://www.capterra.in/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) ## Reviews ### "Dialpad is a great phone system for sales teams" — 5.0/5 > **Scott** | *8 August 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. > > **Cons**: While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. > > Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. ----- ### "An effective Communication Platform for Educators" — 5.0/5 > **Jennifer** | *25 May 2026* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. > > **Cons**: One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. > > My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. ----- ### "Meh\!😑 limited integration capabilities, difficult to get support" — 3.0/5 > **Ariel** | *5 June 2025* | Marketing & Advertising | Recommendation rating: 2.0/10 > > **Pros**: I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. > > **Cons**: What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly > > My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM ----- ### "Convenient Dialer" — 5.0/5 > **Verified Reviewer** | *12 August 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. > > **Cons**: It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. > > So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. ----- ### "Great except when it’s not" — 4.0/5 > **Katherine** | *9 September 2025* | Nonprofit Organization Management | Recommendation rating: 4.0/10 > > **Pros**: Dialpad has allowed or remote team to have some continuity with incoming calls \& texts \& made it easier to record the information covered in each communication. > > **Cons**: Troubleshooting issues feels slow \& ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. > > We use this for our entire team \& most team members use it on a daily basis. Outages \& dropped calls are not infrequent events \& have been hard to get resolution for despite ongoing communication with their support team. ----- Page: 1 / 24\ Next: [Next page](https://www.capterra.in/software/190976/dialpad-sell?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/190976/dialpad-sell) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data