WATI Reviews

Must have for WhatsApp Marketing

Comments: Our Experience has been really good with Wati especially for countries like India, where whatsapp is the primary mode of communication. There are lot of good features like chatbot, sequencer, custom tracking of urls.

Pros:

- Wide range of integrations & API, especially liked integration with Hubspot and Google Sheets. - Good Chatbot creation UI - Launching newer features faster.

Cons:

- Deliverability sometimes gets throttled, but it's mostly on meta's problem. - UI of their mobile app, but they have redesigned it now.

#1 Tool for WhatsApp Marketing Automation

Comments: I am using wati for the past 2 years and i am very happy with their service, product updates to enhance my business automations. Their no code chat builders, webhook integrations are very easy and the customer support response was also too good

Pros:

Its easy and no code chat builder is a must try option for me and customer service is also too good

Cons:

Their billing payment method options are not so feasilble

SAVE YOUR SELF A BAD TIME WITH THIS COMPANY

Comments: They the take the using of robots to reply so serious you wont be able to talk to an agent unless you pay them more, no way to manually cancell the service. Shady business practices, save your money and time

Pros:

The technology service that WATI provides for what is decent, but customer support is inexistent

Cons:

No customer support, bad business practices

User friendly!

Comments: I have been using WATI for 6-months. It helped me to get more show-ups in the webinar.

Pros:

Wati is simple to use and easy to understand.

Cons:

Automations are only available in Pro plans. Limited automations can be added in growth plan too.

Seamless Experience with Wati

Comments: The chatbot service is incredibly user-friendly, making interactions seamless and intuitive. Additionally, the system upgrades are hassle-free, and the overall service is outstanding with a quick response time.

Pros:

Wati has been a lifesaver for our call center business, significantly enhancing our customer engagement. The chatbot service is incredibly user-friendly, making interactions seamless and intuitive. Additionally, the system upgrades are hassle-free, and the overall service is outstanding with a quick response time. Highly recommend Wati for any business looking to elevate their customer engagement.

Cons:

There is nothing like wati is not a good service provider

Good for communication purpose

Comments: Wati platform has very good customization in there whatsapp business api which helps us to reduce timing which required more on normal or business whatsapp.

Pros:

Our Company has good experience with the use of Wati platform. It helps to our company to maintain good relationship or communication with our customers by providing them as early as response for there any query or any thing related to there products.

Cons:

Normally we face issue in there customer care support but now days there pricing is on higher side as compared to other platforms.

WATI- best marketing tool

Comments: Overall Experience with Wati is Great. From Whatsapp marketing to WATI support everything is great.

Pros:

No code Chat Bot - Its really great as without any coding knowledge also we can do this.

Cons:

I don't think WATI is something that you can not like but may be they can better their User Interference.

Wati's customer care service is not good.

Comments: overall its featured and integrations are very good but no customer support.

Pros:

I like their platform branding and they have multiple integrations.

Cons:

Wati's customer care service is not good.

Full Featured Pack of WhatsApp Marketing

Comments: Overall, I think WATI is good, but I am not happy with their user interface or customer service.

Pros:

WATI has the best features among its products.

Cons:

The user interface is very bad. Difficult to find options.

Dashboard is very good, UI is user friendly.

Comments: Customer Support and Pricing is high as compare to other.

Pros:

Dashboard is very good, UI is user friendly.

Cons:

Customer Support and Pricing is high as compare to other.

Easy to use Marketing tool for support and Conversation

Comments: It's good , we have been using this from last 2 yrs

Pros:

The setup is easy and can go live easily. Support team is also available when required

Cons:

Some features can be updated and connectivity with other platforms.

WATI for Business

Comments: WATI.io is generally viewed positively for its user-friendly interface, effective customer support, and automation capabilities, users have also expressed concerns about technical issues, the effectiveness of customer support in complex situations, and the pricing structure. These factors contribute to a mixed overall experience with the platform.

Pros:

ATI.io is a platform designed to enhance business communication through WhatsApp, providing various features that streamline customer interactions. It has seamless User-Friendly Interface, Automation Capabilities, Integration with Popular Tools like Google Sheets, WooCommerce, and Zapier. Multi-User Access. It stands out for its ease of use, robust automation features, and the ability to integrate seamlessly with other tools, making it a preferred choice for businesses looking to enhance their customer engagement through WhatsApp.

Cons:

Customer Support, Reporting Limitations, Pricing Concerns

A must tool for Whatsapp chat automation

Comments: Working with WATI is easy really easy, in case of any issue or problem I can easily reach to their customer support anytime. The best ppart is navigation, chat management, cohort management, imtegration with my ecommerce platform was very easy.

Pros:

I like the ease of using the platform of WATI. from implementation, integration and creating various chat flow or automation, WATI is easy to use.

Cons:

The cost of WATI is little bit on higher side.

Best solution for WhatsApp buisness api platform in the current market

Comments: Overall, Wati has proven to be an invaluable tool for our customer care and marketing efforts. It has not only enhanced our communication with customers but also helped us grow our business. We highly recommend Wati to any organization looking to leverage WhatsApp for customer engagement and marketing.

Pros:

We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with our clients. The platform is incredibly user-friendly and offers a wide range of features that make managing customer interactions seamless and efficient.

Cons:

Occasionally the speed of auto replies and chatbot replies is slower than expected and the customer support is not useful as the replies given are always links to articles/documentation already available which is mostly read first and since we were not able to find a solution that is when we contact customer support but it creates a useless loop.

Decent product, fast-worsening support

Comments: Overall it started as an exciting project and opportunity, then as prices started going up, Wati started limiting what they're offering in each plan in order to get you to upgrade, and the worse for us is when we need help we just can't reach them any more. So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers. So if you wanna switch to a better competitor, you'll have to transition all your customers from one number to another.

Pros:

It was very easy to set up, and as a small start-up at the time they really did dedicate attention to helping us connect our number, get a green tick etc. Chats are easy to manage, even though not as smooth of a UI as you're used to with WhatsApp.

Cons:

Support has gone towards WORSE in the last 2 years since we're using it. We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically. You can't reach any live person at all lately, you're just sent in circles using chats. Then chats ask you to email them, which is not what you're paying for when you read 24/7 Live support.

Wati is fantastic and amazing in help my work easier

Comments: I am a happy client of Wati. Very comfortable with Wati and it is making me perfectly awesome with clients with spot response and resolution management.

Pros:

It is very easy to use and the best for client management. Gets the best results and quality result Will keep using it going forward.

Cons:

Annual fee could have been a bit less. Otherwise there is no other issues.

WATI - The Perfect WhatsApp Solution

Comments: We are tech agency, for my client we use transactional notification from our website

Pros:

1.The platform makes it incredibly easy to use and campaigns quickly. 2. offers a wide range of features, including automation bots. 3. The messaging limit automatically increased without us having to inform the team. We primarily use Wati for broadcast messages and appreciate the detailed analytics it provides, which help us gauge the effectiveness of our campaigns. User management is straightforward, and the platform is entirely self-serve, eliminating any dependency on the Wati team. Overall, Wati has been a reliable solution for our WhatsApp marketing needs

Cons:

1. Price is quite high. 2. Campaign filters have some limitations.

The Revolver Club's review of WATI

Comments: User friendly interface. Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.

Pros:

We've particularly appreciated the ability to quickly respond to customer inquiries and follow up with those who have abandoned their carts.

Cons:

I'd say the app does have some room for improvement, but I mainly find myself using WATI on my computer device so no complaints.

We found WATI to be very reliable

Comments: We have been using WATI for more than a year and have found it to be very reliable and flexible. WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool. We are very satisfied with WATI and will definitely recommend it to budding/growing consumer businesses worldwide!

Pros:

WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool.

Cons:

By default, the chat closes after 24 hours and only opens when a guest sends a text

Good App but can be made better

Comments: The experience is amazing , using all possible tools available for growth , looking forward to more enhancements.

Pros:

Wati is perfect as it creates a secure & safe channel for us to interact with our customers

Cons:

Need more variations in chat bots & in flows.

Improving Student Engagement Through Effective Communication

Pros:

It's made our lives so much easier when it comes to talking to parents and students. - Sending out messages, homework, and grades is a breeze. It used to take forever, but Wati has cut that time in half. - We love how easy it is to keep track of everything. All our messages and replies are in one place. - Even people who aren't tech-savvy can figure out Wati. It's super simple to use. - Parents are way more involved now that we use Wati. They know what's going on and it's awesome. - Students are paying more attention to their schoolwork since we started using Wati.

Cons:

Sometimes Wati can be a bit slow. Sending out messages to a big group can take a while. We wish there were more options for customizing the messages. It would be great if we could schedule messages more easily in advance. - The reporting could be a bit more detailed. - We've had a few glitches here and there, but nothing major.

Amazing WhatsApp CRM Solution for Client Engagement

Comments: WATI is a great tool for businesses that rely on WhatsApp to engage with their clients at scale. The features offered, such as template management, automation, and reporting, make it a strong platform for businesses looking to streamline client communication.

Pros:

The interface is user-friendly, allowing my team to quickly get onboarded and use it effectively for broadcasting messages, customer support, and lead management.

Cons:

While WATI offers great functionality, the pricing structure could be more competitive, especially for smaller businesses looking to scale their messaging capabilities.

Good experience

Comments: Very good. We subscribed about 2 years now and since then our customer service and b2c are more robust and scalable.

Pros:

Chatbots anda sandbox are really friendly and usefully, specially the automation configuration.

Cons:

Wish there would be more sophisticated time of day decision based automation.

Wati is an excellent platform for businesses looking to leverage WhatsApp for customer communication.

Pros:

•Simple onboarding and setup process. •Effective automation and chatbot integration. •Scalable, catering to businesses of all sizes. •Reliable customer support and detailed documentation.

Cons:

Cons: •Limited customization options for the chat interface. •More advanced features can require a steeper learning curve. Overall: Wati is a strong WhatsApp Business API platform that helps businesses enhance their customer communication. With its powerful automation tools, ease of use, and efficient customer service, it is a valuable asset for businesses aiming to improve customer experience through WhatsApp.

Game changer for Streamlined Customer Communication

Comments: My experience has been nothing short of exceptional. The platforms interface made it easy for my team to get up running quickly with minimal training.

Pros:

Wati integrates smoothly with my HubSpot account and it's easy to manage my customer interactions.

Cons:

Some of the templates and workflows are somewhat limited compared to other platforms.