--- description: Get information about Wati price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://www.capterra.in/software/204314/wati Page: 1 / 9\ Next: [Next page](https://www.capterra.in/software/204314/wati?page=2) > The Agentic Customer Engagement Platform built for Revenue Growth > > Verdict: Rated **4.6/5** by 204 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Wati? The Agentic Customer Engagement Platform built for Revenue Growth ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 204 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WATI.io - **Founded**: 2015 ## Commercial Context - **Starting Price**: $59.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Additional Users @ $39/user/month for Pro plan Additional Users @ $89/user/month for Business plan - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Automated Responses - CRM Software - Chatbot software - Code-free Development - Communication Management - Contact Management Software - Customer Database - Customer Experience Management - Customer Support Software - Dashboard Software - Interaction Tracking - Lead Management Software - Live Chat Software - Marketing Automation Software - Mass Texting - Natural Language Processing - Pre-Configured Bot - Reporting/Analytics - Segmentation - Template Management ## Integrations (10 total) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [SMS Marketing Software](https://www.capterra.in/directory/30842/sms-marketing/software) - [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software) - [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software) - [Social CRM Tools](https://www.capterra.in/directory/31584/social-crm-tools/software) ## Alternatives 1. 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Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "Good leads" — 5.0/5 > **Rajan** | *25 June 2026* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Good leads. A perfect platform to help generate interest, and a critical tool in our social media advertising > > **Cons**: Nothing really. I wish I could really point out a fault. Haven't experienced any problem, so what to do ----- ### "Easy-to-use WhatsApp automation tool for growing teams" — 5.0/5 > **Jasvinder** | *18 April 2026* | Research | Recommendation rating: 5.0/10 > > **Pros**: Wati makes it very easy to manage WhatsApp conversations in one place. The interface is simple, and features like automation, quick replies, and chatbot help save a lot of time. It’s especially useful for handling multiple customer queries efficiently. > > **Cons**: There are occasional delays and some features could be more customizable. Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand. > > Overall, my experience with Wati has been positive. It has helped improve our response time and made customer communication more organized. Despite a few minor issues, it’s a reliable tool for businesses handling high volumes of WhatsApp interactions. ----- ### "Get Going on Whatsapp with Wati - as simple as 1 - 2 - 3\!" — 5.0/5 > **Angad** | *15 April 2025* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: Quick setup, easy to use, able to delegate task/role to team. Proactive approach towards supporting new customers > > **Cons**: Monthly service fee is on the higher side. Unable to manage multiple whatsapp numbrs on 1 account > > We have had a wonderful experience with Wati. We were referred to Wati by another SMB and I am glad about it. The setup was quick and easy. Chatbot was very intutive. ----- ### "WATI is WHAT I prefer being Marketing Automation Head" — 5.0/5 > **Shekhar** | *22 November 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The most easiest tool for WA marketing solution i found was WATi. I work as Marketing Automation Head for Digital marketing company and I have hands on experience with many solution providers, but WATI is WHAT I prefer. > > **Cons**: Nothing as such, I am very comfortable with WATI. > > The WATI is excellent tool for WhatsApp Marketing and the customer support is so fast and they keep a watch till they nail the query. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.in/software/204314/wati?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/204314/wati) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data