--- description: Get information about Genesys Cloud CX price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.in/software/21409/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/21409/genesys-cloud?page=2) > Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. > > Verdict: Rated **4.3/5** by 262 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Genesys Cloud CX? Companies of all sizes looking for an easy, all-in-one cloud contact center solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 262 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: $75.00 - **Pricing model**: Per User - **Pricing Details**: Cloud 1: $75USD per user, per month (annual payment available) Cloud 2: $110USD per user, per month (annual payment available) Cloud 3: $140USD per user, per month (annual payment available) For enterprise-level planning, please contact Genesys for more information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Argentina, Australia, Belgium, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Cuba, Czechia, Denmark, Dominican Republic, Ecuador, El Salvador, Falkland Islands, Finland, France, French Guiana and 36 more ## Features - @mentions - Agent Interface - Auto-Dialer - Automated Routing - CSAT Survey Structure - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Campaign Management Software - Chat/Messaging - Chatbot software - Commenting/Notes - Communication Management - Content Management Software (CMS) - Customer Experience Management - Customer History - Customizable Forms - Employee Coaching Tools - Employee Scheduling Software - Feedback Management - For Call Centers - Full Text Search - Inbox Management - Intraday Management - KPI Monitoring - Knowledge Base Management - Labor Forecasting - List Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - NPS Survey Structure - Power Dialer - Predictive Dialer Software - Process/Workflow Automation - Productivity Analysis - Quality Management Software - Real-time Consumer-facing Chat - Recording - SMS Messaging - Speech Recognition Software - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - Visual Analytics - VoIP Software - Voice Mail ... and 75 more features ## Integrations (17 total) - Brightmetrics CCaaS Analytics - Epic - Google Workspace - Jenkins - Latitude by Genesys - Microsoft Azure - Microsoft Entra ID - OneLogin - Oracle Service - Ping Identity - Pivotal Tracker - Salesforce Service Cloud - ServiceNow - UserVoice - Verint Workforce Management ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Genesys Cloud CX Review: Agile, All-in-One CX Platform" — 4.0/5 > **Anonymous User** | *17 July 2025* | Banking | Recommendation rating: 9.0/10 > > **Pros**: This is True omnichannel (voice, chat, email, social) in one platform. AI/ML tools (predictive routing, sentiment analysis) boost efficiency. Rapid innovation with monthly updates. > > **Cons**: I think high TCO and Advanced workflows require developer expertise. Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer support. Not offer pure on-prem. > > My experience is smooth, modern UI; intuitive for basic tasks, though advanced setups need technical skill. Scalable for all business sizes. Future-proof, enterprise-grade CX hub. Ideal for digital-first brands but needs IT commitment for complex use cases. ----- ### "Cluttered tool which can be so much better." — 3.0/5 > **Verified Reviewer** | *3 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Overall features are nice with the inbuilt mute button or the amount of information it gives, like lets say we are on queue and we can see others who are on queue and for how long they are there and on what team, once we learn about all the features it is very easy to use. > > **Cons**: The call assignment is random and not as per first come first serve while on queue, navigation is very difficult with important buttons being very small and takes time to search if u are a new user. > > It is overall an ok experience could be very good with some major updates. ----- ### "Contact center Migration Experience" — 4.0/5 > **Darshan** | *22 July 2024* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: UI, Reporting, IVR capabilities, Compliance > > **Cons**: Work force engagement and Management Solutions > > Over migration experience and operation is good, Product is reliable. ----- ### "Genesys Cloud provides agility and continuously improves." — 5.0/5 > **Glen** | *6 August 2024* | Dairy | Recommendation rating: 10.0/10 > > **Pros**: Genesys Cloud provides a live platform where we can take immediate action in a fast-paced environment, which is something we haven't had the ability to do in the previous telephony system we had. And the insights that it provides is invaluable. > > **Cons**: Some metrics can be hard to find, however this space is constantly improving. Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording. > > We love Genesys Cloud and it's constantly improving. ----- ### "Genesys CRM CX Makes the difference" — 5.0/5 > **Alejandra** | *21 January 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Fast and easy to implement. Lots of functionality and great APIs to integrate with almost anything. > > **Cons**: Pricing is high. You must do a Business Case to evaluate ROI and TCO. > > Timeline of the project si half the usual timeline from other vendors. Easy to use and intuitive for users. The payback, once implemented, as a multi-channel tool is awesome. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data