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About Squaretalk
Squaretalk is a turnkey cloud contact center software that empowers your sales and support teams to work effectively from anywhere.
I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues.
If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.
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Filter reviews (89)
A Game Changer!
Pros:
Having worked with Squaretalk for over a year, I can confidently vouch for their exceptional VoIP service. The team, led by[sensitive content hidden], provides unparalleled support, promptly addressing any needs that arise. Highly recommend for seamless communication and dedicated assistance!
Cons:
I can confidently state that there are no downsides to their exceptional VoIP service. The reliability, performance, and support have consistently exceeded expectations. Squaretalk sets the bar high in every aspect.
Squaretalk Response
last year
We're over the moon with your "Game Changer" title and 10/10 rating, George! Having you vouch for our exceptional VoIP service and our team's unparalleled support is what fuels us to keep doing what we're doing. Your long-term experience with Squaretalk only makes your recommendation even more valuable. You really made our day! As always, we're eager to hear more from you, so don't hesitate to share any additional thoughts.
The best call center I've worked with
Comments: The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
Pros:
The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
Cons:
Really not much, otherwise I won't be writing this positive review.
Squaretalk Response
5 months ago
Thank you for your glowing review and for being a loyal Squaretalk user for over two years, Kim! We're thrilled to hear that you find our call center platform both user-friendly and feature-rich. It's wonderful to know that our support team has been meeting your needs so well. Your kind words, especially considering your experience with other call center software vendors, have truly made our day! Your feedback motivates us to continue delivering the best service possible. If you ever have any suggestions or additional feedback, we'd love to hear from you. Thanks again, and we're excited to continue supporting your team!
Squaretalk summary
Pros:
- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns
Cons:
No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents
Squaretalk Response
2 years ago
Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.
Work with the Squaretalk team
Pros:
Immidiate support sbd response from the Squaretalk team if there are any problems appered during the work.
Cons:
For now there is nothing to complain about.
Squaretalk Response
last year
Thanks for your kind words about Squaretalk, Anastasia! We appreciate your feedback and your choice to switch to Squaretalk! And we're glad to hear our support team has been helpful and responsive to your needs. We're here to help keep things running smoothly.
User Friendly Interface
Comments: We use Squaretalk to connect with a large number of leads. Its settings let us segment our audience and fine-tune campaigns, while the AI dialer and voicemail detection make sure our agents focus on real conversations, not just ringing phones.
Pros:
The softphone saves us from using a separate app.
Cons:
I haven’t found any significant problem, few minor issues were solved by our team.
Squaretalk Response
3 months ago
Thanks for sharing your experience, Oliver! We're glad our softphone has been helpful and that the AI dialer is boosting your team's efficiency. If you face any issues in the future, feel free to reach out to our support team - we're here to help!
Good for WHF
Comments: Squaretalk is a good VoIP option if your business is spread all over the world like ours. All our agents work from home and we haven’t had any issues with access, call quality, or connection. It’s also very easy to oversee agent performance and keep track of our overall KPIs.
Pros:
It’s easy to use for all types of users and doesn't require an IT department to set up and maintain.
Cons:
Because we have a 24/7 operation, we hit all maintenance windows.
Squaretalk Response
6 months ago
Thank you for sharing your review and for choosing Squaretalk, Autumn! We're delighted that our platform's ease of use and reliable performance support your global work-from-home team. We understand the challenge of hitting all maintenance windows and appreciate your patience. We're continually working to minimize any disruption and improve our services to better accommodate around-the-clock businesses like yours. If you have any further feedback or need assistance, please don't hesitate to reach out.
This is just what our company needed
Pros:
The team provided thorough explanation of the systems and conducted themselves with utmost professionalism. Their offer to let us test the system independently for a few hours was exceptional and greatly satisfied our tech team. The synergy between the two softwares is impressive and filled a huge gab in our internal processes. The sales process was remarkably smooth and efficient.
Cons:
In a perfect world it would have been a single system but I'm not technical enough to know if this is possible.
Squaretalk Response
8 months ago
Thank you for your review! We're glad our team's professionalism and system testing were beneficial. It's great to hear our software has improved your processes! If you have any questions, feel free to reach out. P.S. Integrating the systems into a single platform is part of our future roadmap, so stay tuned!
Easy to assimilate and work - reports need more time to be more effective
Comments: As administrator it was easy to interact and implant our company Assimilation went well just the reports (billing one as well) need the extra work
Pros:
Easy software for agents and managervery comfortable interface for managers to control the agents
Cons:
reports still need lots of work - monitoring reports Outside listeners appear on managers monitorsno drop-down prefixes on WEBRTC
Squaretalk Response
last year
Thank you for taking the time to give us a comprehensive review, John. As a VoIP Trusted Adviser, your insights carry a lot of weight, and we're genuinely grateful for them. It's music to our ears that you find our software easy for both agents and managers. Our aim has always been to make life a little simpler for everyone in the call center ecosystem, so cheers for letting us know we're doing something right. 🎶 We understand that the reporting and monitoring aspects require some fine-tuning. We're on it, and we appreciate your patience as we iron out those wrinkles. Also, the issue with outside listeners appearing on manager monitors and the lack of drop-down prefixes on WebRTC hasn't gone unnoticed. Consider these on our to-do list. 📝 Your candid feedback is exactly what we need to improve, and it's also what makes us strive to be better each day. If you've got any more thoughts (or concerns), don't hesitate to reach out. We're all ears and open inboxes.
Squaretalk review
Comments: I would describe it as very positive, especially in the last year. They are always trying to improve. We get frequent checks by our account handler.
Pros:
Reliability and customer support. Answering rate is very good. Account handler and support available on Whatsapp and quick to reply.
Cons:
Sometimes we got already spammed numbers.I am not sure if it is Squaretalk or carriers mistake.
Squaretalk Response
last year
Thank you for your review, Anel! We're glad our reliability and customer support meet your expectations. We're addressing the spammed numbers issue with our carriers and appreciate your feedback. We're happy to hear about your positive experience and the proactive support from your account manager. Your recognition motivates our ongoing efforts to improve.
VoIP system
Pros:
I've been using Squaretalk for our communication needs for quite some time now, and I can confidently say it's been a game-changer for our business. From its intuitive interface to it's impeccable call quality, Squaretalk has exceeded our expectations in every aspect. Compared to other other systems we have used in the past, Squaretalk offers a very wekk-designed UI, with good support from the sales process, to the deployment of our server and to handling us over to our account manager.
Cons:
Nothing negative to say so far. I'm very satisfied with the service.
Squaretalk Response
8 months ago
Thank you for the great feedback on Squaretalk! We're thrilled that our intuitive interface and call quality have significantly benefited your business. It's wonderful to hear how smoothly everything from the sales process to deployment went. We appreciate your support and are here if you need any further assistance. Thanks again for choosing Squaretalk!
Squaretalk review
Comments: I am very happy so far with the level of service and the product serve our needs
Pros:
24 hour support, reasonable rate, easy deployment
Cons:
changing did's is quite expensive for my liking, checking spam numbers cost a fee as well
Squaretalk Response
12 months ago
Thank you for sharing your Squaretalk experience, David! It's great to hear we've met your expectations in such a dynamic industry. We understand your concerns about the costs for changing DIDs and checking spam numbers. Rest assured, we're committed to ensuring our services remain cost-effective and continually review our pricing to reflect the value we aim to provide. Your feedback is invaluable in this process. We're thrilled Squaretalk has provided a level of service that stands out from your previous provider. Thank you for choosing us, and we look forward to continuing to support your business.
Satisfied with using Squaretalk on a daily basis!
Pros:
Thank you for providing a trustworthy, all time functioning service, as a company we are satisfied and especially thankful to [sensitive content hidden]
Cons:
the absence of option calling back to us via mobile app or seeing the missed call
Squaretalk Response
last year
First off, a huge thank you for your 10/10 rating and for letting us know you're satisfied using Squaretalk on a daily basis, Ivanna! We're honored to be part of your toolkit. We're delighted to hear that our service has been trustworthy and functional for your team. Your compliments warm our virtual circuits! 😊 Now, onto your feedback about the absence of an option for callback via mobile app or viewing missed calls. Our development team is already working on enhancing the app's features, and your comments will absolutely be part of that conversation. Feel free to reach out if you have more suggestions or queries. We're here to make your Squaretalk experience even better.
Satisfied
Comments: Customer service as well as the features provided are satisfactory
Squaretalk Response
last year
Thank you for the high marks, Dilan! We're delighted to hear that you're satisfied with both our customer service and features. Our goal is to always provide top-notch service and solutions, so it's wonderful to hear that we're meeting the mark for you. Is there anything you think we could do even better? We're all ears! Thanks again for taking a few moments to share your experience. Looking forward to keeping those satisfaction levels high!
Squaretalk is what you need
Pros:
I like the most that it's easy to use or set it up and support is always there for any request and any problem you have.
Cons:
i can't find something that i like least or dislike.
Squaretalk Response
2 years ago
Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you!
Excellent Call Center Support
Pros:
They are a well-established company with a very user-friendly system. What I was most impressed with is the customer service which is willing to answer any questions and show their demo as many times as we needed.
Cons:
Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.
Squaretalk Response
2 years ago
We sincerely appreciate your positive review and feedback, Joaquin! We're thrilled to hear that you find our system user-friendly and that our customer service team has been of great help. Thank you for taking the time to share your experience with us. Regarding caller identification, we're happy to let you know that this feature is included in our AI predictive dialer. Please don't hesitate to get in touch with our support team or your account manager to set it up.
A great all in one solution for our small / medium business
Comments: Highly satisfied with the performance of the platform and its features
Pros:
The ability to manage all extentions and monitor performance of each.
Cons:
The fact that we have to use a third party app for mobile
Squaretalk Response
3 years ago
Thank you for taking the time out of your busy day to share your feedback, we are happy to hear that you are satisfied with our platform! Feel free to reach out if there is anything we can provide you with or if you have any ideas on how we can make Squaretalk better. We are always looking for ways to improve and would love to hear more about how we can help you grow.
A good system integrated into your crm
Pros:
The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing. It has many other functions, which I don't really use, but it will certainly work for other businesses. The support is really excellent, the communication is fast and effective.
Cons:
So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.
Squaretalk Response
2 years ago
Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier!
Predictive Dialer Amazing Product by Innitel
Comments: My company has been clients of Innitel for more than 2 years, one of the reason for applying for their services was because of the Dialer. We use it every day with 4 brands and 5 offices works perfectly every day like a well oiled machine. The Dialer has solved for us many problems and has saved for us alot of money and of course manpower. Any callcenter that makes calls to clients daily must get the Innitel Predictive Dialer .
Pros:
Saves Money, Saves Manpower, Saves Time, Works on Pc Phone
Good support
Pros:
I really like the possibility of integration using workflow with other external applications
Cons:
it is not possible to export selected columns in call history
Squaretalk Response
2 years ago
Thank you for your positive feedback, Bartosz! We are happy to hear that Squaretalk has helped you in your business ventures. We are constantly working on adding new features and improving the existing ones, so we'll be sure to pass this feedback on to our development team to add this feature to the roadmap. We hope that we can provide a solution for your request in the near future, so stay tuned for updates or reach out to us in case you need any assistance.
everything was great! nothing to complain
Pros:
The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.
Bullmarket review
Comments:
we have a good expiriense with the dialer
any problem we incouter we know we have a great support team that fixing us any probem
Google Drive & Innitel
Comments: We signed on as we are able to upload our lists straight from our google drive account. We used to store our lists on our PC which was unsafe. Quick and painless transition.
Pros:
Great Service! 3 minutes to get a support agent on the phone. Great feature set
Squaretalk Response
9 years ago
We also have Dropbox as well!
GOOD SYSTEM and LOW PRICE!
Comments:
- The support is very fast
- The system is realy easy
- The price is very low for this performance
Pros:
Support
Cons:
Vicidail Admin
Maximum Perfomance
Comments:
I went from making a few hundred calls a day manually and closing 3-4 sales, to making thousands of calls and a daily average of 25 sales. The interface is easy to use and intuitive. And setup was fast and friendly. The support is there to help and advise even when there is a problem.
Really highly recommend using them for you call center.
Very good Software, the best in the category very friendful to use
Comments: Very helpful to track down statistic, friendful and simple to use, Perfect tool to monitor activities of the business.
Squaretalk Response
10 years ago
Always a pleasure! and we're glad to have you on board.
