QuickBooks Desktop Enterprise Reviews

4.5 (19,921) Write a Review!

About QuickBooks Desktop Enterprise

The leading accounting software for small businesses. Instant access to customer, vendor and employee information.

Learn more about QuickBooks Desktop Enterprise

Pros:

Easy to navigate through. Amazing technical support, inexpensive, and it has such seamless integrations.

Cons:

Difficult to explore through the various bundles. Was charged 20$ and needed to experience a cycle where they input .01 into my record - which was redundant.

QuickBooks Desktop Enterprise ratings

Average score

Ease of Use
4.3
Customer Service
4.1
Features
4.4
Value for Money
4.3

Likelihood to recommend

8.4/10

QuickBooks Desktop Enterprise has an overall rating of 4.5 out 5 stars based on 19,921 user reviews on Capterra.

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Filter reviews (19,921)

Andrew
Andrew
Accountant in US
Verified LinkedIn User
Accounting, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Quickbooks is still the best for small business, despite its shortcomings

5.0 3 years ago

Comments: Overall, Quickbooks is great for small business, particularly those that have all employees on-site. If you have employees off-site or want a third-party (accountant, for example) to have access, you may want to plan ahead of time and determine if Quickbooks is a great fit. There are third-party apps (QBOX) that can help off-site employees access it, but there are limitations. Otherwise, you need IT to help you set up servers or pay higher prices to Intuit for their customized solutions. That issue aside, Quickbooks is a great product after you get past the learning curve.

Pros:

Quickbooks is universally known, compatible with many banks and third-party apps, and can be quite helpful for small businesses. You can customize reports, memorize transactions, and make use of many other time-saving features. Once you get comfortable, you can very quickly manage your accounting and see where your business stands. Also, since it is so popular, there are numerous websites that share helpful tips and tricks.

Cons:

There is a steep learning curve for most users. You will not feel comfortable with it for the first few months. Since it is so popular, however, you can search for nearly any task and find several websites that explain how to perform a task. As a CPA, sometimes I just wanted to see the transaction behind the curtain and it can be difficult to see that. Also, remote access for an external accountant or off-site employees is cumbersome and can require paid assistance.

Kelennetse
Director in Botswana
Information Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to Use Software

4.0 4 weeks ago New

Comments: all things are captured at ease even when using microsoft excel one can import its data to quickbooks with peace of mind.

Pros:

Quickbooks is a great software that have allowed me to invoice and qoute and do all the accounting work that i needed for my startup business. It has a user friendly GUI and very reliable. one can interact with its feature easily without a hustle.

Cons:

It only trouble when one tries to change the currency to their local market currency.

Talana
Principal property practioner in South Africa
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

QuickBooks South Africa Desktop

1.0 6 days ago New

Pros:

Accountant, can use for more than one company

Cons:

Absolutely No support. Cannot export to Excel

Noam
Founder in US
Media Production, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Accounting Software with Advanced Features

5.0 2 months ago

Comments: QuickBooks Desktop Enterprise is an extremely powerful accounting software that provides a comprehensive range of features. I found it to be highly customizable to meet my needs and the intuitive interface makes it easy to use. The only downside is that the software can be a bit expensive and requires a steep learning curve.

Pros:

QuickBooks Desktop Enterprise is an excellent accounting software that offers a comprehensive range of features that are designed to help streamline accounting processes. It has an intuitive interface and provides a secure platform for managing finances. The software also offers a wide range of reporting options and is highly customizable to meet the needs of any organization.

Cons:

The software is a bit complex to use and requires a steep learning curve. Additionally, the software is quite expensive so it may not be the best option for small businesses or those on a tight budget.

Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A robust accounting tool for businesses of all sizes

5.0 last week New

Comments: QuickBooks Desktop Enterprise is a powerful accounting and financial management solution for large companies with complex financial management needs.

Pros:

Project management functionality: QuickBooks Desktop Enterprise allows users to track projects in real time, which can help companies effectively manage costs, deadlines and resources.

Cons:

Incompatibility with other software: QuickBooks Desktop Enterprise may not be compatible with some other software that businesses use, which can cause integration problems.

Tania
Finance Administrator in Canada
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easy to use and allows for multiple users and access from anywhere

5.0 2 months ago New

Comments: The enterprise team was amazing when helping set everything up and have been helpful with any questions since. We used to use desktop so the switch was very easy for us. We did not like QBO and it didn't have the features we needed that were in the desktop version, so this was the ideal solution to add accessibility from different locations and for different users.

Pros:

The ability to access from anywhere and with multiple users - even at different locations.

Cons:

The ability to save a file onto the users computer rather than the enterprise "computer" is difficult to navigate. Unless using the program that came with the user computer, you don't seem to be able to send emails either.

Constantine
Technical Director in Greece
Maritime, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

QuickBooks Desktop Enterprise: Comprehensive Accounting Solution

5.0 2 months ago

Comments: Overall, QuickBooks Desktop Enterprise is a great accounting solution for businesses of any size. The software provides a comprehensive set of features and the user interface is easy to use, making it a great choice for businesses that need a powerful accounting software.

Pros:

QuickBooks Desktop Enterprise provides an incredibly comprehensive accounting solution that simplifies the process of tracking expenses and revenues, managing payroll and taxes, and more. The user interface is straightforward and easy to use, making it ideal for businesses of any size. The software also offers strong reporting capabilities, allowing users to quickly generate financial statements and other reports.

Cons:

QuickBooks Desktop Enterprise can be a bit pricey for smaller businesses and requires periodic upgrades to ensure compatibility with the latest versions of Windows. Additionally, the software can be a bit overwhelming for beginners, as it offers a large number of features and options.

Riwelyn
Riwelyn
Assistant Manager in Philippines
Verified LinkedIn User
Arts & Crafts, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

QuickBooks is the best business partner

5.0 last week New

Comments: As my overall experience in the desktop it's really helpful for our industry because it makes our work go softly and smoothly.

Pros:

What I like the most about QuickBooks is it is really helpful to our company we have a less problem ever since it enters to out doorstep and have less worry because we can manage our business finance and controls by the help og QuickBooks.

Cons:

To be honest there is nothing I worry about the desktop since it's so close to perfect actually and there's no way in switching.

Evans
Manager in Ghana
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

QuickBooks Desktop Enterprise is a powerful accounting software for large sized-businnes

5.0 last week New

Comments: Inventory management: The software has advanced inventory management features that allow businesses to track inventory levels, set reorder points, and manage multiple warehouses or locations.

Pros:

One of the main advantages of QuickBooks Desktop Enterprise is its scalability. The software can handle up to 1 million customers, vendors, and inventory items, making it a suitable solution for businesses that need to manage a large volume of data. It also offers customizable reporting and forecasting tools, making it easier for businesses to gain insights into their financial performance.

Cons:

its high cost compared to other accounting software, the steep learning curve for new users, and the software's occasional glitches and slow performance.

Jason
Jason
Media Coordinator in US
Verified LinkedIn User
Religious Institutions, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Top notch product

5.0 last week New

Comments: Overall we have been very happy with QuickBooks and plan on using them for the foreseeable future.

Pros:

QuickBooks has been very stable and easy on banking transitions. Customer service is always on top of things for us and quick to assist.

Cons:

I am not a super big fan of recurring billing for our software usage. Sometimes the hikes in prices for new products can be a little steep.

Scott
President in Costa Rica
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Rock Solid

5.0 2 years ago

Comments: Bottomline, accounting is a "financial statement" about your company's health. Quickbooks is the best doctor you can buy to monitor it.

Pros:

I started my company 30 years ago using Quicken for bookkeeping and before Intuit offered Quickbooks. My company grew and Intuit offered Quickbooks. We converted to it and never regretted it. The time saving, ease of managing customer invoicing, efficient vendor payments, and access for our bookkeeper and CPA make it the best. Combined with full payroll services, where Intuit manages all associated taxes make it even better. Finally, customer support is extraordinarily good, particularly for payroll.

Cons:

While Quickbooks is for non-accountants, there is a learning curve. Nonetheless, it is well worth the investment, given the importance of what it does for your business.

Shweta
Supervisor in Canada
Accounting, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Quickbook is great tool with no accounting experience

5.0 2 years ago

Pros:

After self instructing on YouTube, I can say, the product is a marvel to those of us who work with the entirety of cash. It coordinates everything and with a tick, you can produce any report.Great and best insight. The getting sorted out module is breathtaking as it grants me to screen my remuneration and expenses as shown by the monetary strategy and gives a whole effect on the affiliation's presentation.QuickBooks tackles practically all the bookkeeping issues in my association eg; Budgeting, charges instalment , detailing, charge planning and so on

Cons:

I wished there was the capacity to produce different reports separated from the current one which is bookkeeping based as it were. - As much as it is useful for independent company as our own, it turns out to be difficult to utilize when the business develops and become large.The naming show for certain cycles are somewhat overwhelming until you adapt precisely where they are and what they are called. The updates can make highlights be migrated, making them hard to track down. Likewise with all cloud-based programming, once in a while there are issues with the online connectivity.The number of clients that can utilize it at the same time is restricted and we business people live on cooperation and especially need it.

Belasco
Digital marketing manager in South Africa
Building Materials, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Quivk Books desktop Review

4.0 12 months ago

Comments: Quickbooks has helped me keep track of my account books in one place therefore reducing confusion. I have intergrated the software with my other softwares like hubspot. The software enables me send my clients more professional and easy to understand quotations. However i have had problems with their phone support team, they are not easily accessible when there is emergency on the software. In a nutshell quickbooks software is a must get especially if you want to scale your small business up.

Pros:

QuickBooks has a variety of features that supports small and medium businesses and it allows up to 25 users. The software can intergrate with more than 500 business apps and softwares. QuickBooks has a friendly user interface which makes it easy to navigate through its dashboard. QuickBooks gives a 30 day free trial version which gives you a test drive of the software before deciding to subscribe. Enables you to keep all your books of accounts in one place.

Cons:

The price has been increasing throughout the years. Less automated as compared to online version which takes more time. Their phone support is not efficient and sometimes they do not assist by phone hence forced to migrate to online version which facilitate a quick live bookkeeping. Does not facilitate split transactions and auto sales report hence need to migrate from desktop to online version.

Stephen
Owner in UK
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Expensive, not written or tested just inflicted on the user base

1.0 3 years ago

Comments: This product really isn't of merchantable quality, in the UK in probably contravenes the sale of goods act. I'm constantly calling support which is something that I never ever had to do using the desktop version. when you call support about something that they've caused as a result of one of their upgrades you're told basically fix it yourself they take no responsibility support is truly appalling

Pros:

absolutely nothing, QuickBooks online is not a patch on the desktop version which was stable and served me well for 15 years

Cons:

absolutely everything, is unstable each release or upgrade on their system brings in new bugs and features that you weren't aware of. For example the previous payroll required you to write manual expense transactions in order to get the money from your bank account was the desktop version never needed that. when you're entering a bill or an expense if you over type the code in create a new expense code for you so you end up with multiple codes within your chart of accounts the screwing up your accounting.

Beatriz
Bachelor of Education in Venezuela
Used the Software for: 6-12 months
Reviewer Source

A geneality of application. Very easy to use and gives good results

3.0 5 years ago

Comments: There are fewer data entry errors when using the QuickBooks integration, since there are fewer data entries manually. Human beings make mistakes and the ability to eliminate the entry of redundant data will diminish these errors.
In addition, QuickBooks integration allows for the fastest workflow from the point of entry to the billing phase, allowing the company to charge faster and increase cash flow.

Pros:

The software allows users to handle a variety of financial records, including sales receipts, payments, tax forms, invoices and inventory accounting records. Because Quickbooks is so easy to use, most tasks can be carried out without in-depth knowledge of accounting procedures. Manage your finances anywhere, you can track sales, create and send invoices, and know how your business is doing at any time. Best of all, your information is automatically backed up. Access and manage your books from your computer, laptop, tablet, or smartphone anytime you choose. Create access privileges so that your colleague or accountant can login and work with your data online. Know exactly how much money you have and how much you owe at any moment - your data is synced and backed up automatically. You can even photograph and save receipts with the QuickBooks Online mobile app. Create custom, professional invoices, sales receipts and estimates that you can send in minutes. Instantly see how your business is performing with customizable reports and dashboards. If you need help, support is available with answers to your questions and information on running your business.

Cons:

Although QuickBooks provides an audit trail for most of the information, there are some situations in which financial information can be changed without leaving any kind of documentation. Depending on how a customer uses the software, another potential problem is that Quickbooks does not come with a section on fixed assets. Also in order to keep the software up to date, there are a number of costly improvements that entrepreneurs may have to buy. Normally, these updates are only needed once a year in order to receive the most current payroll and other services. While the online service offers fewer features than the desktop version of the software, the most serious drawback is the history of extended outages. Also the extensive features of QuickBooks can be overwhelming for some smaller companies, as they can make the software more difficult to use and understand. QuickBooks is also better suited for double-entry bookkeeping, even though many small businesses use it for only one.

Verified Reviewer
Verified LinkedIn User
Printing, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Industry Standard but wish it wasn't

3.0 3 years ago

Pros:

It works with tracking US bank accounts really well. It integrates decently with so many different software systems that it almost makes it a no brainer for US based businesses to use this. It also enforces proper double-entry accounting practices that other "accounting" software packages frequently don't. However, if you aren't familiar with proper accounting, this is going to throw more at you than you might be ready for.

Cons:

They are the industry standard and act like it. They sacrifice customer experience and service for their own convenience and advertisement. They are so large they don't care if they anger a small segment of their clients. The system is cumbersome, sometimes broken (their bank system stopped working for several weeks last year), and throws ads for other products in your face all the time.

Intuit Response

3 years ago

Hi there, Thank you for the thorough review. Our mission is to provide you with a variety of tools to meet your accounting needs, so it's great to hear that QuickBooks is doing that for you. The last thing we want you to feel is that your customer experience is lacking. The advertisements are designed to guide and suggest ways to optimize your use of the software, however, we understand you may not want to see them. To disregard the ads in QuickBooks Online, click the X or No, thanks button to prevent them from popping up again. For QuickBooks Desktop, you'll want to go to Edit > Preferences > General > My Preferences > Check Turn off pop-up messages for products and services. If you'd like to provide us with additional feedback, we highly recommend reaching out to our Community Team (http://community.intuit.com/). We wouldn't be where we are today without suggestions from users like yourself, so please don't hesitate to let us know. All the best, Jen, The QuickBooks Team

Veronica
Business Consultant in US
Wholesale, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A powerful tool for accounting and bookkeping

3.0 2 years ago

Comments: The software meets the expectations overall it is probably too expensive considering you have to hire an IT guy to set up and keep it up after updates and new featuring

Pros:

Quickbooks honors its name by making easy the everyday bookkeeping work, is easy to use for most people even those without any accounting background. Invoicing, receive payments, pay bills and bank reconciliation are my favorite features.

Cons:

I do not like the accounts receivable module, I think there's is a lot of automation missing and also is not friendly at all to send all the information you need to send to your customers (Statements and Invoices related) in one perfect email. Also, I do not like the updates, because every single update means to stop working for at least half a day. I really hate you don't have same features you have in the online version and also that you cannot switch properly from online to desktop and vice versa

Evan
Evan
Director of Education in US
Verified LinkedIn User
Education Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Charges without Consent

3.0 4 years ago

Comments: Everything was fine until I discovered how atrocious the customer service is.

Pros:

Many parts of the service feel unpolished and there are many bugs, but it is HIGHLY FUNCTIONAL. And cheap. It is hands down the best bang-for-buck of any other accounting software out there. I have been a happy user despite the bugs, because: There are many things that QuickBooks does really well. Invoicing (while hard to automate) is very robust, and by far the single cheapest invoicing option I have found. The system's auto-categorization abilities when matching expenditures, revenue sources, etc is fantastic. Further, you integrate QuickBooks with a slew of other services, making for a fairly customizable and generally robust accounting tool. It's also easy to get an accountant on to balance and check your books.

Cons:

TERRIBLE CUSTOMER SERVICE I was charged for payroll without consent. 6 months ago I signed up for a free trial to see what the Quickbook's portal for payroll looks like; after toying around a little bit and deciding that it was, while not great, functional, I cancelled my trial with the intention of getting the service when I hire full-time employees. Received cancellation screen. No problems. Fastforward to now, I go to sign up for payroll and discover I have been being charged for the last 6 months. I called in expecting to get a credit or waiver of future fees for a few months, only to be told that “QuickBooks does not refund for non-usage”. I explained the situation, and was told that "I shouldn't have signed up for the product then". I asked to speak to a manager, she took my phone number, and I never received the follow-up phone call. Is it a large amount of money? no. However, I have been a very active user of QuickBooks for nearly two years now and it is extremely disappointing to see that they would treat a long-term client this way.

Intuit Response

4 years ago

Hi Evan, We'd like to thank you for taking the time to write this thorough review. Our mission is to provide you with a variety of accounting tools that are both helpful and affordable, so it's awesome to hear that QuickBooks is doing just that for you. We'd like an opportunity investigate the Payroll charges you received and make sure this situation is properly addressed. The next time you're free, please email us at [email protected] and provide any case numbers you have in reference to your previous calls. That way, we can find your account on our end and get brought up to speed on this situation. Looking forward to hearing from you, Kristian, The QuickBooks Team

Lyn
Lyn
President & Ceo in US
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

For the Beginner

4.0 4 years ago

Comments: I would and have recommened this software to many different people for different situations as its user friendly, easy to navigate and has some great custom report features. I run a small local non profit and have been using QB for over 13 years with no intentions of changing to any other service.

Pros:

What I like most about this software is the ease of use. They make it very simple to enter customers and vendors along with invoices and/or bills. Then posting the payments and reconciling the accounts. You can use one piece or all the different capabilities, that is your choice as they do all work together.

Cons:

The thing I like least about this software is the troubleshooting. You have to have the exact title or phrase of what you've done wrong to find solutions to help you. I typically only do internet searched for assistance and have not used the call in system. That might actually help me more but I'm impatient and typically don't want to wait

Intuit Response

4 years ago

Thanks for reaching out with your comments, Lyn. I'm delighted to read we're doing our part to provide a wide variety of capabilities in an easy to use package. We're proud to be backing River Cities United Way, so rest assured we've got you covered when it comes to support. As an alternative to calling in, I encourage you to reach out to the product experts who monitor our social media channels. You can find us on Facebook (Intuit QuickBooks) or Twitter (QBCares), and our chat reps would be more than happy to be of assistance. As an added benefit, you can expect quick responses anytime within their hours of availability (M-F from 8 a.m. until 10 p.m. EST). We're just a message away when you have questions, and they can lend a hand with finding the solutions you need. Thanks a ton for your 13-year loyalty to QuickBooks, by the way! I'm wishing you and your non-profit continued success, and a wonderful rest of your week ahead! Jess, The QuickBooks Team

John
Paralegal in US
Legal Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A little clunky, but still the best accounting software on the market

5.0 4 years ago

Comments: The main benefit of quick books for my business is the ease of use for everyday bookkeeping tasks, and interfacing with our accountant for year and and quarterly filings. Also, it is such a standard software that it is easy to find new hires with quickbooks knowledge. Once your Quickbooks is set up to suit your business, keeping it up is really easy. It also saves on paper waste as documents and receipts and invoices can be scanned right into the software and the physical copies destroyed.

Pros:

Quickbooks contains everything you could need for most organizations. The user interface is a bit difficult to navigate, and could use updating, but the funcionality is there. My favorite feature is being able to attached scans of documents or receipts right to a transaction. You can upload saved scans from your computer, or quickbooks will interface with a scanner to scan them directly into quickbooks, which is very handy. This cuts down on lots of paper in the office. Also, the accountant function is great for utilizing a 3rd party bookkeeper. You can send out a portion of the quickbooks file to your accountant to make changes, meanwhile still being able to use the software and update with new changes.

Cons:

The interface takes a lot of getting used to. The usual keyboard shortcuts don't work in Quickbooks, and pulling reports is clunky, but functional in the end. There is so much functionality packed in that it is hard to navigate to simple things sometimes. Not all companies need inventory management and purchase order tracking, and complicated payroll features, but some of these functions are always turned on.

Javier Victor Marian
Javier Victor Marian
Network Security Auditor in US
Verified LinkedIn User
Government Administration, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

And standard software for accountant in the US

4.0 4 years ago

Comments: Like I said, its the choice by default on software for financial at your company in the US. Great and easy to maintain with a simple but perfectly working backup option.

Pros:

QuickBooks went to be a simple software to be the most powerful and almost "by default" software for accountant in the US. Anything you need you have it in there, or they have a module for it. What I love MOST of them is that despite that they added a lot of functions, they keep the data files simple. The backup process its easy, and restore too. I have some customers with problems on their server and was like Reinstall windows/ quickbooks/ restore. And it started with all the info like nothing happen. You can even install QB and just paste files from the older folder and will work. I love that.

Cons:

I had some problems with the online version, and customer care take a while to resolve them. When an accountant give you access to his/her quickbook online, you enter info but if you change accountant the info its difficult to delete.

Intuit Response

4 years ago

I'm delighted the powerful tools in QuickBooks have helped Infobyte Security Research, Javier. It's affirming to read the software has left a lovely impression on you, and that fixes for Desktop issues have been so easy to achieve. With this in mind, I'll ensure any problems with the Online service are corrected just as simply. The info in this Community database article discusses adding/removing accountant access: https://quickbooks.intuit.com/community/Account-management/Add-or-remove-an-accountant-user-in-QuickBooks-Online/td-p/186006. Regardless, you deserve customer care that provides quick resolutions. As an alternative to calling in, I invite you to find the product experts on Facebook (Intuit QuickBooks) and Twitter (QBCares). They can handle the technical stuff while you focus on maintaining other aspects of your business. Additionally, these reps can lend a hand with both versions of QuickBooks, as can the Community linked above. Jess, The QuickBooks Team

Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Rescued us from spreadsheet accounting, automated subscription invoicing, improved revenue.

5.0 5 years ago

Comments: QB Online automated subscription invoicing for us, and we discovered unbilled charges and thereby improved our revenue, while allowing staff to work on accounts simultaneously and remotely. That also means our sales team can generate an invoice quickly while the lead is still hot, and get the instalment invoice to the client to lock their place in our queue. We save more time by connecting to other apps and by using the mobile version of the apps on the go.

Pros:

QB Online has a lot of bang for buck - it's constantly being improved and we've found it competes very well for functionality with some of the more celebrated accounting software names, at a much better cost, with graduated pricing depending on what you need. It's becoming more and more integrated with other software (with connect to it with ActiveCollab for project management to import tracked time as invoices) and right from the start the bank transaction feed integration has been a life saver. It was buggy very early on but has been excellent for years. Recurring invoices (subscriptions) are excellent when combined with delayed charges that can be collated into one invoice at the end of the month, for example. Flexible invoice templates and options for mini-statements etc have allowed us to keep our accounting workflow as simple as we prefer, while guiding clients to pay early without needing to be chased (too much...).

Cons:

The iOS apps lack management of features that we need to use regularly, specifically delayed charges and recurring charges. Logging in and out of the mobile app is a pain, as is the web app, actually, because it has a configurable logout time but the maximum is three hours and I would use it a few times a day - often just after the three hour mark! Customer support is actually very responsive, although earlier on we bumped into a lot of 'that is as much as I can help you with' and some frustratingly low English skills, it's vastly improved and in the last six to twelve months, support has been quite good.

Intuit Response

5 years ago

Thank you for sticking with QuickBooks Online through its continuous growth and improvement! It's great to hear that not only has QuickBooks saved your business time and money, it has helped your sales team's productivity. We appreciate your detailed feedback as well and it has been sent to our feedback team. Thanks for the thoughtful review! Aaron, The QuickBooks Team

Alvaro
Alvaro
Account Manager in Philippines
Verified LinkedIn User
Utilities, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Workable solution for a solo freelance accountant up to small businesses

4.0 5 years ago

Comments: A go-to software for accounting personal to small business projects. Very intuitive and comes with mobile access from multiple devices. Reporting is at the heart of any accounting person (esp Tax and Audit season), Quickbooks will make life a little bit pleasanter during those torture months in the fiscal year. :)

Pros:

This accounting solution is Web-based. It makes life easy for a mobile accountant (or executive) as one can readily access the ledgers from anywhere, anytime, using any/multiple devices. The reporting capabilities for me is another most important item to watch. Quickbooks is flexible, customizable, and easy to create reports either via templates or custom to the business scenario. It works well for both. The interface is intuitive and easy to navigate. We have not yet experienced any lag/downtime (at least whenever we are actively using the service). Lastly, the terror "Tax Season" is really made a lot more manageable and pleasant due to the powerful reporting tool and easy integration with our third-party tax system.

Cons:

Limited integrations to third party apps. Actually, for the most basic part, we wanted to hook it up with our timekeeping app, but is currently not covered. Back to the manual solution of inputting hours brute force. It may be a little tricky (esp at first) when using with multiple accounts. There need to manually change accounts can mess things up esp for pay/payroll.

Intuit Response

5 years ago

Hi Alvaro. I'm delighted QuickBooks alleviates some of the pain of tax season, and am glad you enjoy the flexibility of our web-based product. With this said, I want to ensure any third party apps you're using are integrating as well as possible. If you haven't yet, I encourage you to check out our App Center at https://apps.intuit.com. You mentioned your timekeeping app wasn't covered, but we have hundreds of ready-made add-ons hosted here. Additionally, you can find helpful insights on linking apps on our Community Q&A forum at https://intuit.me/2rJQ95o. It doubles as a troubleshooting/how-to library, as well. This means when you're not working with QuickBooks reps, you can search the digital database of syncing fixes and workflow insights. There are similar self-help tools in our Resource Center, as well. A prime example is this tutorial on how to manage multiple accounts: https://quickbooks.intuit.com/tutorials/lessons/edit-chart-of-accounts/. Jess, The QuickBooks Team

Vincent
Accounts & Admin officer in Fiji
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

QuickBooks for Businesses in Fiji

4.0 2 years ago

Comments: The overall experience with QuickBooks was pleasant. I would definitely recommend this to others for use especially startups. It does all of the work and the tech & online supports is readily available.

Pros:

After using various Accounting software that was common in my country (Fiji) like MYOB & XERO i was quite reluctant to use QuickBooks just for the fact that NOBODY else here uses it or even heard of it. However, after using it for a few days I found that it's really great! Right away, a huge PRO for me was the fact that I could attach source documents to pertinent transactions as proof of purchase or payment. This was critical as the Fiji IRS are really strict on this. Also, because some Invoices & receipts fade in time, having copies of source documents there were really great. Another pro is the dashboard itself as soon as you log in. You see the the breakdown of all transactions over a specific period of time represented in a pie chart. This was really cool and it helped me report to my superiors as I could rely on QuickBooks to relay information vital to business decision making. Among other advantages, QuickBooks is very easy to use that helps business owners that have no Accounting experience keep their books in order.

Cons:

Perhaps something I realized really quickly was that fact that I could not review transactions to see what accounts would be affected if I made an entry. For example, if a certain vendor was also listed as a customer for the business, I cannot review whether I chose the "vendor" or the "customer" and its effect on the Debits & Credits. In MYOB, I could press ctrl+R to review transactions and it would tell me what accounts are affected and it would confirm whether I selected the right item or not. Producing a chart of accounts report was very hard in QuickBooks. There was no option to allow me to do this easily. Also, producing a report for monthly Tax returns purposes was quite a challenge. I noticed that producing accounting specific reports like Profit & Loss or Balance Sheet was quite easy. However, when it comes to other reports that lie outside of the Accounting scope, producing reports aren't that easy. A good examples was the Tax reports I needed.

Kianja
Bookkeeper in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

QuickBooks, Not Just For Professional Use

4.0 3 years ago

Pros:

Both QuickBooks Desktop and QuickBooks Online are very easy to use. They can both be customized to fit your companies business objectives. I love QuickBooks online for the convenience of accessing your accounting information from anywhere. I think that being able to login and download your financial transactions is very convenient for a small business owner. It is as simple as reviewing which category (or account, which it is known as within the software) the transaction is assigned to. If you do not have the transaction assigned to the correct category when it is initially downloaded, you can change this within the software in a few clicks. The best part is that QuickBooks Online will remember which category you assigned to the transaction. So, they next time you download transactions from the same vendor, QuickBooks will recognize the transaction and automatically recall the category you assigned the last time. QuickBooks Desktop does the same as QuickBooks Online. However, the beauty of QuickBooks Desktop is that you can create as many "Company" files as you want. I put the word company in quotation marks because you can also use this software to manage your personal finances. Although this is not what the software was created for, the fact is that if you manage your personal finances like a scaling business, you will have a better handle on living within your means. QuickBooks Desktop makes this very easy to do.

Cons:

I am not a huge fan of paying a monthly fee. While I like QuickBooks Online, I am not a fan of possibly paying an increase in monthly cost at any given moment. I also don't like that the mileage tracker is not readily available on the higher versions of QuickBooks Desktop (Starter, Essentials, and Plus).

Intuit Response

3 years ago

Hey there, Kianja. Thanks so much for your thorough review. We love hearing how much you've enjoyed using QuickBooks and how helpful each version of the software has been for your business. You can count on us to have your back for all of your accounting needs for years to come! To find out more about ways we're working to improve the software and offer even more functionality to you, we recommend checking out our Blog: https://intuit.me/2L2zqTv Cheering you to continued success! Morgan, The QuickBooks Team