GymMaster Reviews

Satisfied Customer

Comments: I love GymMaster and so do my clients. I couldnt ask for a better product.

Pros:

The website and app are easy to navigate and set up classes.

Cons:

I wish there were more "how-to" videos so I wouldn't have to contact tech support and bother them.

Incredible Customer Service

Comments: I had an incredible experience with GymMaster. In particular with the Customer service. I was always blown away at the speed in which we were helped. The efficiency of them fixing any issue, and most recently their compassion toward supporting us through the Pandemic as best they could while the facility struggled. U wouldn’t hesitate to use your services again in the future.

Pros:

There wasn’t anything that I didnt like about the software itself. In comparison to a competitor we used in the past this was far less complicated and was very easy for our members to take advantage of the app.

Cons:

The only possible thing I could say that I personally would have utilized is the ability to block off multiple seats for a class (staff only option) that don’t have to include a name. Sometimes i will tell all my Personal training clients to come join a group class that is separate from their usual week and it would just be an easy but not necessary option to be able to just block them as “Coaches Reserve” instead of going through and finding each name individually. I cant stress enough that this was not a “problem” and is just a suggestion of luxury.

NEVER RECOMMEND!

Comments: At first I thought we could work through the issues. Alas, the problems kept happening and getting worse and worse. I can't tell you how much stress this system has put on me, and the unprofessional positions that I have been put in and they DO NOT CARE!!!! "Sorry" is not an answer in business, you MAKE IT RIGHT.

Pros:

At first I thought it looked simple. I very quickly learned that it is way more complicated than it looks.

Cons:

EVERYTHING!! I don't think I can honestly say I liked ANYTHING about this product. This software changes ALL the time without warning. They claim it is to make it better, IT DOES NOT!! If you are in the USA forget support on Fridays that's their Saturday so you only get 4 days of support, and depending on what time zone your in. I have Pacific standard and so they are not available until 12pm. That means I get 9 hours of available support 4 days a week. NOT ENOUGH. When I found issues with the system they tried to treat me like I was stupid and didn't know the system, then come to find out (EVERY TIME) it was not me but the software. It has double charged members, deleted payments, failed to auto-bill for months at a time (So we lost thousands), and so much more. I can't tell you enough, do NOT use this company for your sanity.

Alternatives Considered: Mindbody

Reasons for Switching to GymMaster: cheaper reviews (hence why I am writing mine)

GymMaster the best CRM by far

Comments: I really enjoy it. It makes the administration of member account s easy and add scale to the business and members experience.

Pros:

Its was very simple and effortless to transfer from our old clunky computer into gymmaster. [SENSITIVE CONTENT HIDDEN] and the on boarding team were super helpful and we mange to migrate in a week. It is easy to use integrates well with our website and the app is user-friendly for both staff and members.

Cons:

Sometime she task set up and the more advanced functions are a bit tricky but the support team is super helpful and they respond to question quickly.

Alternatives Considered: Glofox

Reasons for Choosing GymMaster: Thy were super crap and their support was poor.

Switched From: Perfect Gym

Reasons for Switching to GymMaster: Glofox was not managed in the ANZ region and the support was not too great.

Problem Solvers

Comments: A business partnership with the customers interests at heart. We are all human and mistakes are made but I really appreciate a supplier who you can talk to and who love their product enough to change it to meet a customers needs. Other competitive products on the market have you talking to hourly rate call centre support or sales staff and there is an empty feeling of not being heard. You are always heard at GymMaster and they genuinely try and help, every time.

Pros:

- Customer support is always willing to tailor a solution to your problem with ease. If they can't figure out the problem they will take a couple of days to create code to fix your problem or create a solution - A system ideal for gyms that isn't group class focused - An all in one package

Cons:

- It's bugs. Alot of reader bugs, but again the support team are fast at resolving the bugs, but it would be better and less stress on their staff if the bug issues were just resolved once and for all.

Alternatives Considered: Mindbody and GymLeads

Reasons for Choosing GymMaster: Seeking an all in one program

Reasons for Switching to GymMaster: Small headquarters, easy to call, talking to the same person everytime, keen to work with a growing Franchise group, customisable, flexible.

Practicality and ease of use was outstanding

Comments: Overall, my experience with GymMaster Software has been a positive one. I have used other similar software's, but none have compared to the ease of use of GymMaster. If we have ever had an issue, support is always there to help. The freedom of our members having access to their own portal for personal training programs and bookings was also beneficial. In conclusion, the practicality and ease of GymMaster was outstanding, and I would recommend the software to anyone in the Health and Fitness industry.

Pros:

- Ease of Use - Access to statistical business data - Member portal; in which members can access personal training files and book in sessions if they wish - Great customer service team always willing to help with inquiries - Being able to track members and payments with ease

Cons:

- Would be better if tailgating software was more compliant with my security system of choice

Alternatives Considered: Mindbody

Reasons for Switching to GymMaster: It suited our wants and needs better than anything else we looked.

Excellent Software Easy to Navigate lots of extras

Comments: Overall we have had a great experience with Gymmaster the staff are friendly and helpful, the software is easy to use. We are very happy.

Pros:

The software is easy to navigate, there is always someone ready to help you out if you need. We changed software companies and Gymmaster made this very simple and easy to do with their onboarding system.

Cons:

Integration with our website was difficult but we got there in the end. Having a free trial option on the member portal before a member is logged in would be great too.

Alternatives Considered: Mindbody and Solaris Fitness Cloud

Reasons for Choosing GymMaster: I connect 360 shut down their service

Reasons for Switching to GymMaster: It was the best price, it had lots of options that suited our centre and Iconnect360 recommend them to us.

Highly recommend.

Comments: Have been 5years with the Team and have given amazing support since Day One.Thank you [SENSITIVE CONTENT].

Pros:

Gym master has a very user friendly point of sale system.

Cons:

Nothing at all.I have yet to still book for more training to bring me up to date.

Fully comprehensive

Comments: Analytics became easy!

Pros:

It allows us to run our entire gym easily, remotely, and efficiently.

Cons:

The lack of billing options for Canadians. we feel billing should be integrated into the system and not put through a partner company for which we are charged.

My favorite personal trainer of all time

Comments: Great and keeps your health in the right way.

Pros:

I love that it gives me stability and possible improvement every day.

Cons:

I encourage the [sensitive content hidden] to provide the Arabic language.

Best for easy to use

Comments: I had a great experience with them and plan I’m using them in the future

Pros:

I was able to start immediately on figuring out the system. We used two different softwares and they were hard for my staff. Gymmaster is great and easy to use. I set it up with no help the first night on memberships and how to input people.

Cons:

I did not have a door system set up with the software. Not the company’s fault but it would have been nice

Alternatives Considered: Kisi

Reasons for Choosing GymMaster: Too hard to use for staff

Switched From: ShapeNet

Reasons for Switching to GymMaster: Ease of use

Gymmaster Changed My Business for the Better!

Comments: When I purchased my business it was still in the dark ages with regard to technology. Implementing Gymmaster changed the whole business model. It enabled me to change to a 24hr gym & enabled me to have members join up online without having to constantly pay for staff to be on Reception. When there were a few teething issues at the beginning, the Support Team were super helpful. So great to be able to ring them up when you have ideas of things you'd like to try etc.

Pros:

Being able to use it anywhere! No matter where I was, I could see who was coming into my 24hr gym & if there were issues I could fix them, even from my phone. Having the ability to let someone in through the 24hr access door by pushing a button on my phone, saved me a lot of headaches.

Cons:

I did struggle a bit with finding which reports would give me the information I was after.

Amazing all around!

Comments: The original software company our gym was with was a nightmare. The software was complicated and too much to deal with and I could NEVER get an answer (besides no, cant do that or let me transfer you, so I could have someone else tell me something cant be done) and customer service was a nightmare when they called back days later, assuming they responded at all.
When we switched software (a potential disaster) Gym Master took the time to make sure it all went as planned. Everyone with the Gym Master Team has been amazing to work with. They will walk you through any process and work with you to make sure anything you need goes smoothly. If you have issues or a specific need, they help you through the process and do what they can to get the job done. The Gym Master team has been so incredibly friendly and caring.
Initially, I was worried the time difference would be an issue but it has not been an issue at all. During non staffed days and hours, the call center promptly returns your call.
I have and will continue to recommend Gym Master to anyone contemplating a software change. They are a great group of people and the software is so user friendly, I would put it up against any other system. It is clean and easily manageable and maneuverable.
The software does an amazing job and initially sells itself, but in this industry, everyone knows that customer service is key and Gym Master has nailed both!

Pros:

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Cons:

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Physiques Health and Fitness

Comments: My experience with gym master has been really good. The support staff are awesome and are quick at getting back to you. I don't use all the bells and whistles but I know that if I ever chose to use them I could.

Pros:

I like that it can manage our members in terms of automated reminders when memberships are due etc

Cons:

I feel that we are always behind in terms of using the latest version. I feel I never know if we are using an outdated version or not

Great Value, Great Service

Pros:

I wanted a keyfab system that was inexpensive but that also had some of the features of "bigger" players. I found GymMaster and was thrilled that their upfront costs were so much less expensive. Easy to install and use and their launch program provided one-on-one guidance. Most importantly, their customer service is extraordinary. I have been an international consultant in the health and fitness industry for 30+ years and I would highly recommend them to anyone--and I'm not getting a dime to say any of this. Literally, I am a customer.

Cons:

Although it was not an issue for my application, I'd like them to offer a second keyfab option that are a bit more rugged for clients/members who abuse their keychain. LOL

Great software and excellent customer service

Comments: Gym Master give us the ability to see who is coming and going from the gym during our un-staffed hours, this has given us the ability to offer our members a 24/7 gym. The reporting is clear and accurate which is something we rely heavily on to look after our members. Overall the software is easy to use and this is particularly important when we have junior staff at reception. The software is great and I highly recommend it.

Pros:

POS is quick and easy to use. Door release is reliable. Reports are easy to create. Very user friendly.

Cons:

I cannot fault it. Our previous software was very complicated and hard to use.

HORRIBLE!!! Do not use if in the United States!

Comments: You need better support. When you delay companies days of incoming revenue, you no longer are an asset but a huge liability that we are paying to have! Must do better! I am terribly terribly disappointed, and upset that I allowed our developer to present this as an option.

Pros:

New to the service, and have yet to see one positive thing follow through. We cannot even get this thing to work!

Cons:

1. Company is located in New Zealand, they do not have sales/support to assist with US clients during their regular business hours! 2. Invested in all materials (Ipads, marketing, etc) to find out the application does not work on Ipads! 3. Some one always has to call you back, they never know how to solve a problem on spot, it takes hours, or days for an answer! 4. So much more! I am furious

Great Purchase

Comments: The software helped set goals and reach them for my business. It also gave me the ability to have more freedom and worry outside of my business!

Pros:

The software is simple to use and the company is very helpful with training on how to use it as well

Cons:

Learning the new software updates, but I was able to contact the company to teach me.

Stadium

Comments: Pleasant, the staff have all picked it up easily and we have no dramas on boarding new staff into the system

Pros:

Ease to navigate and constantly finding more features that make our jobs easier, the support we get is unreal as well! The team are always so good to deal with.

Cons:

We where hoping there would be a manual Of some sort sent out with our purchase of the system so that we could work through the features but even so we picked it up easy enough and with the help of the training and support team we where able to train our staff easily enough

Wish I had known about this years ago.

Comments: All good here

Pros:

Ease of use, functionality, search options, customization.

Cons:

No problems at all, In the early days of learning the software was a little hard to get live customer support due to time zones, but they were extremely helpful.

A good value, easy to use,fully equipped membership system with excellent customer support.

Comments: Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.

Pros:

It had every thing I needed to run a small personal training gym. Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout. My queries were always answered immediately and the support was excellent.

Awesome is for Awesome fit is the KEY

Pros:

I love how this system does it all. The functionally of the program and being able to do it all under one roof. Its like a one stop shop for your gym.

Cons:

Its very clicky. I don't like how I can not see upcoming appointments from the main screen. I have to gym around to find age against membership. I would like to see one platform screen to add all necessary information for health.

Very supportive of someone who is not great with technology

Pros:

The GymMaster System is very easy to use The software is very intuitive to use. The client file information is stored in a very readable format

Cons:

The only frustration that I have is that in the area of notes. In the previous versions all of the notes were able to be read in one block. Now there are a series of notes which makes it difficult to read quickly.

Gym Master is the best available for gym management software!

Comments: Fantastic product and customer service!

Pros:

How easy it is to use and adapt to our needs as we grow.

Cons:

Need to add few more credit card processing companies so rates are more competitive for ones that integrate with the software.

The Gym Douglas

Pros:

Easy to use, effective customer service,

Cons:

Nothing, if we did have an issue, it was resolved with a phone call or website walk through