--- description: Get information about LiveChat price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.in/software/62194/livechat Page: 1 / 70\ Next: [Next page](https://www.capterra.in/software/62194/livechat?page=2) > AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels. > > Verdict: Rated **4.6/5** by 1727 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveChat? LiveChat is used by ecommerce stores, B2B SaaS companies, customer support departments, sales teams, and enterprises seeking real-time website support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 1727 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 203 more ## Features - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - CRM Software - Call Center Management - Chat/Messaging - Chatbot software - Collaboration Tools - Communication Management - Contact Management Software - Conversation Intelligence - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Portal - Customizable Branding - Customizable Templates - Data Security - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Onboarding Software - Prioritization - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Text Analysis Software - Transcripts/Chat History - Transfers/Routing - Usage Tracking/Analytics - Visual Analytics - Workflow Management Software ... and 14 more features ## Integrations (121 total) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... and 106 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Online CRM Software](https://www.capterra.in/directory/30072/online-crm/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (997 reviews) 3. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24140 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4083 reviews) ## Reviews ### "Live Chat Feed Back" — 5.0/5 > **Pritijeet** | *5 June 2026* | Retail | Recommendation rating: 8.0/10 > > **Pros**: Customer Support was exceelent \& LC portal functionalities are really good and easy for us to manage the customers. > > **Cons**: I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. > > LC portal functionalities are really good and easy for us to manage the customer, however billing payment \& annual renewal are challenging for us. ----- ### "User engagement enhanced with Live chat" — 5.0/5 > **Shaunak** | *3 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers. > > **Cons**: No cons really. I am really of an opinion that Live Chat is much ahead of the competition with their wide range of offering, hence making life easier. > > I integrated Live chat with my client's website and it brought a lot of value in first 30 days of use. It resulted in enhanced user engagement and doubt clearance instead of traditional user flow like filling and submitting a contact form. This not only made the website look rich but also uplifted the overall functionality on the system. ----- ### "Review for LIvechat" — 5.0/5 > **Verified Reviewer** | *20 January 2025* | Industrial Automation | Recommendation rating: 10.0/10 > > **Pros**: With the help of this software we are easily connecting with our customer. It also very helpful in our organization internally. > > **Cons**: Since I am using this tool regular during till days I haven't seen any issues in this tool. > > I have good experience of live chat use. It is less expensive than other tool such as team support. Also is is very to used. There customer support is also very good. ----- ### "Effective and User-Friendly Support Tool" — 5.0/5 > **Priyanka** | *6 January 2025* | Logistics & Supply Chain | Recommendation rating: 10.0/10 > > **Pros**: Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support. > > **Cons**: LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times. > > LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement. ----- ### "LiveChat nextGen app" — 5.0/5 > **Gopa** | *17 December 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: interactive, fast and very helpful for business purposes. > > **Cons**: Dont know if they encrypt messages. if they do great...if not they should do it and can release it for mass consumption. > > I liked using it. The team found canned messages helpful. ----- Page: 1 / 70\ Next: [Next page](https://www.capterra.in/software/62194/livechat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/62194/livechat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data