Higher Logic Thrive Reviews

Engagement Made Easy!

Pros:

The ability to easily allow your members to engage with eachother, securely!

Cons:

Admin portal is hard to navigate, lots of options, but not easy to find where you need to go to find what you need.

Easy platform to adapt to for staff and members

Comments: It has been a really great experience and the Higher Logic team is awesome!

Pros:

I prefer this software because members need something that is convenient and enables them to talk to each other without the hassle. This gives them a place to talk, share documents, have private conversations, etc. As a community manager, I can maintain the back-end without interruption to their natural dialogue.

Cons:

I customized the design because I needed it to be "pretty." I think if it were easier to make it a bit more natural to websites within the tool, that would be the only change I would make at the moment.

Growing Pains to the Max

Comments: Frustrating and time-consuming. It's already a lot of work to strategize, evangelize, build these programs from scratch, and recruit members; the last stress one needs is the hurdle of getting the platform to work the way it should and getting the resources one needs to fix issues.

Pros:

The fact that it is a tool that can help me run an advocacy program.

Cons:

There have been lots of bugs that I have caught and have had to escalate to the Higher Logic support team. I just keep finding them and I can't launch my program because of it. Bugs have also negatively impacted my customers' experience in the 2nd program I launched. Also, the support team is not one person who knows my platform, goals, and agenda when I need assistance/have a problem, but it's multiple people who get back to me within long periods of time, often not resolving the root cause, but just the symptom, meaning the problem will probably happen again... I have communicated my dissatisfaction, and more Higher Logic people are thrown at my concerns, which only adds more chefs over the pot, and no one takes direct responsibility to resolve it=takes longer to resolve the issues. I am sure Higher Logic's intentions are good, but when it comes down to it, I can't depend on them to be there, to do things quickly, or even really fix the bugs I am finding; it has taken LOTS of time to get things resolved if we even do. My colleague had the same experience. To add: as a new user, the platform is not very straightforward to use, and I have to look for their materials, which are all over the place, or watch long videos to find the one thing I am looking for. The advocacy platform is very basic in look and feel, unless I hire someone for lots of $$ to help design it up.

Amazing tool for member engagement

Pros:

Our organization uses higher logic for many things. The fact that you can manage an online forum and see so many members engage with each other is amazing. We also use higher logic to manage our volunteer application process. It keeps it very organized with all the deadlines and applications and sending out emails approving/declining members. There are so many different functions you can utilize with Higher Logic and there is still so much more for us to learn. Their customer service is great and the ticket process is very simple and you typically hear back within an hour or so from customer service.

Cons:

You really have to learn the back end of higher logic to make changes which can be very confusing. That is really my only complaint which I can't even complain about- you just have to adjust and learn how the system works because their are so many options.

Best Support in the Software World

Comments: We came to Higher Logic 8 years ago and have been a loyal customer ever since. We have recently added the Informz product to our services for our members and the integration with our community site and AMS was seamless mostly due to Higher Logic's support team.

Pros:

Set up and ease of use are amazing. Higher Logic Support stays with you from integration through your entire life cycle of the software. You never feel like you have been left on your own.

Cons:

Need a few more levels on the admin side. there are community admins but they should have the ability to impersonate members in order to assist them.

Higher Logic is a great tool for reaching out to our members

Comments: My overall experience with higher logic online community has been fantastic and I'm looking forward to the new "face-lift" that is coming for admins of the community.

Pros:

I like the ease of being able to use the community as both an admin and user. It is very user-friendly and integrates well with our customer management software.

Cons:

Although it integrates well with our CMS, I'll give this product 5 stars once the document features integrate.

Pays for itself!

Comments: We researched a lot of different online communities for our members and knew that Higher Logic was the Ferarri of community software for associations. There are a lot of other types of listerv and community software available, but this one integrates into our AMS, and we are able to gain a lot more insight into our members' needs by the ease with which they can post new messages and get immediate support from the industry. The implementation was fairly easy and the Higher Logic Users Group has been a wealth of information and inspiration.

Pros:

I love how my members have been able to easily use their new online community! It was fairly simple to set up, and our interactions with the staff have been helpful when we can't figure out how to use something.

Cons:

The reporting isn't always great, but if there is something you really need to report on, tech support can usually help out.

Higher Logic is a partner in your success!

Comments: We are a professional membership association with 182,000 members. We have been using the Higher Logic Community Platform since 2011. It replaced our old listservs, discussion boards, and member directory. We have not looked back since we made the switch. Our members love the platform and we continue to expand our uses for it. We have a mentoring program running on it and we are moving many of our governance groups to it for online collaboration.

Pros:

Higher Logic is an excellent partner in your success. They listen to their customers and they continually evolve the product to meet customer needs. Since it's a hosted platform, you benefit from all of the investments that they make in the platform and the technology.

Cons:

More of a caveat than a "con," it is important to know that Higher Logic is a dynamic company and they are making improvements to their product on a regular basis. If you are looking for a static product that isn't going to change, they may not be the right fit.

My Higher Logic Experience

Comments: Overall we have a good experience with HL but there are still areas of improvement like their support center.

Pros:

The ability to have our community have a place to post their job/volunteer/opportunities. We have a large alumni base and the community discussions allows us to have a place to put all of these things.

Cons:

The customization factor is difficult. We needed to hire a third party designer to setup a site that worked for us. Their general setup wasnt meeting our needs and we needed to have something more specific.

Higher Logic Community ROCKSTAR

Comments: Amazing! We are still exceeding benchmark standards and our members have embraced their community.

Pros:

Ease of use, being connected to a vocal and vibrant community.

Cons:

Report features that only allow me to track 30 days. Need to be able to access archives, especially when a new community manager comes online.

Higher Logic Kept us Connected

Pros:

Higher Logic provided the perfect platform for our research team to stay connected. Working on a project of ancient manuscripts that involves scholars from around the world who rarely are in the same place at the same time, Higher Logic connected our membership base to one another in a way that kept our research moving forward and our relationships with one another strong throughout our project. This was especially true with the peer-to-peer support tools that allowed us to make our research deadlines as we utilized technology to keep our team productive and accountable.

Cons:

Utilizing any platform that ties together a research community requires a slight learning curve and Higher Logic was no different. However, the software was very user-friendly and intuitive to our research community.

Online Community User

Comments: Overall, my experience has been good. Our sales rep has been very attentive to our needs and patient while we make our decision.

Pros:

This software is so easy to use. It is feature rich and offers multiple modules that suit our association needs. So far, the customer service has been extremely good. Our website partner vetted other online communities for us and felt Higher Logic is the best solution for our membership. As I said, they are feature rich and the reporting is excellent.

Cons:

The implantation time is longer than I expected. However, I understand the need to take time to get it implemented to suit our needs and so we don't have to redo the install again.

HL platform and overall satisfaction

Pros:

The education and discussions through the HUG is very helpful in managing new and on-going aspects of the platform. It is helpful to know what other clients are going through and to have HL be receptive to new product enhancements, potential bugs, or new features.

Cons:

Since HL has brought on more companies into the mix, support has not been what it used to be. Slowly, service s coming back around and the new support center is helping out. I am looking forward to things improving.

Good Concept Old Look and Feel

Pros:

This is a great concept for communities to gather and have discussions. There is plenty of space for ideas, growth and resources.

Cons:

The look is very old especially the font. I feel very limited when building a microsite. the over content management portion is not user friendly and I have background in content management. I would probably recommend something widget based and suggest looking into Crowdster webpages.

Online Communities Was A Win

Pros:

Launching online communities through Higher Logic has been a great decision for our organization. It has allowed our members big and small to engage with their peers. It has been well received.

Cons:

Our least favorite thing about Higher Logic is the customer support process. When we signed on it was a very personal experience. It has since become a bit sterile.

HL communities

Pros:

- FAST customer service - I submit a case and generally get a response within the same day. - Communities are very user friendly for members, easy for them to post, find things

Cons:

- Difficulty with editing webpages, not as user friendly - reporting capabilities are not as detailed as I would like

The best out there

Comments: I've had an overall great experience with Higher Logic. The on-boarding process was great and very personalized. Recent customer support has been a bit rough, but the product is definitely the best out there.

Pros:

I love the integrations with our AMS and LMS. Unlimited flexibility with design.

Cons:

The library is a bit outdated, but apparently there are plans to improve it.

Good product, great support, outstanding future

Comments: We needed something to replace our old listservs. We are so far so happy with Higher Logic. The system is so searchable, so our users can find and use the amazing content they have helped to create.

Pros:

This software is excellent for accomplishing goals of engaging community members. I appreciate the ability to automate activities and engagements. I also love the report functionality. The New Admin Experience has really enhanced my ability to support our community. It's MUCH easier to find what I need.

Cons:

I did find that there was quite a learning curve for the community site and the admin side.

Online Community Success

Pros:

Our community has been a success from day one and has been a great addition to the benefits we offer our customers and to our marketing program.

Cons:

Some of the user features and interfaces are a little clunky.

A customized solution for all types of clients

Pros:

The platform is easily adapted to be configured for different clients and fields of work. Although there are best practices for initial structure, there are options for customization.

Cons:

At times I have run into issues since we are a long term user of the platform, thus some of our setup is not good for utilizing other new features and enhancements that have been developed for the platform. It would be helpful if there was a bit more information to assist legacy clients so we do not get left behind.

Very useful tool for our staff and members to communicate with each other.

Comments: While it's a very useful tool for communicating, I feel like emailing does the same thing. When we used this, we would get an email when something was added to our community.

Pros:

It was very easy to keep up with membership and staff changes because it talked with our database, Imis.

Great first impression

Comments: We wanted to give more power to our members as well as a way for them to interact on a daily basis. This allows us to do that.

Pros:

We just launched our platform and a couple of things we love: 1. The integration aspect and process was awesome and very easy. The APIs worked great. 2. The ability to customize was extremely helpful and useful. We have control of what it is and we don't have to rely on them to do everything.

Cons:

Some of the backend functions you have to learn where they are as they may not be where you host them or what you would call them. However, once you learn, it's easy.

Great software for outbased groups

Pros:

We use this software to manage and provide resources to our state and regional affiliates. It is a resource repository and a communication tool that allows them to share resources and best practices with one another.

Cons:

The current library features are clunky and slightly difficult to use.

Higher Logic Online Community is Great

Pros:

Integration with Salesforce Allow single sign on with our AMS

Cons:

Needs more customization options Better resource library

Great Service and Product

Pros:

Although I am a new admin for the product, I have found the service and quality of the product itself to be beyond excellent. This company knows its stuff!

Cons:

There has been nothing so far that I don't like.