APS Payroll Reviews

Agrxis Review on APS Payroll

Comments: I've found APS Payroll, a comprehensive payroll administration solution, to be a great tool for streamlining and automating our payroll procedures overall. Our payroll activities have been greatly simplified by the software's many features and functionalities. I really value how straightforward it is to navigate and manage employee information, deductions, and tax filings because to the user-friendly and intuitive design. Our employees are paid appropriately and on time thanks to the excellent calculation accuracy and prompt payroll processing. Additionally, the customer service has always been accommodating and supportive anytime I've had questions or needed help. Without a question, APS Payroll has saved us time and effort, allowing us to concentrate on other important facets of our business.

Pros:

I am ecstatic about APS Payroll and all that it has to offer. It has grown to be a priceless tool for managing my payroll and human resources procedures. The element of APS Payroll that I appreciate the most is its extensive and user-friendly interface. It gives me a consolidated platform from which to manage all facet of payroll administration, from hiring new employees to ensuring tax compliance and reporting. With only a few clicks, I can handle payroll, calculate taxes, and generate reports with the software's intuitive interface. By greatly reducing the time and effort needed to perform payroll procedures, the automated capabilities have given me more time to concentrate on other crucial facets of my business. Furthermore, APS Payroll offers great customer service. I can always count on their competent and helpful support staff for aid whenever I have a question or need it. I can now manage payroll in a way that is effective, accurate, and hassle-free thanks to APS Payroll. I wholeheartedly endorse APS Payroll to any company searching for a dependable and all-inclusive payroll solution.

Cons:

Thus far, my experience with APS Payroll has been very positive and I have not encountered any issues or concerns.

APS Payroll and Hiring Software is second to none

Comments: We are solving payroll and new hire issues. They make it so easy for our reps to complete their onboarding process that we can't imagine ever going back to our old software. They also make it extremely easy to troubleshoot payroll issues in the even that a rep didn't receive their pay card or direct deposit.

Pros:

I love the ease of use that this product offers. Even your day 1 employees can get the hang of this software before lunch time on their very first day using it. I also really like that they are continually updating and improving the software as the professional landscape grows and changes through technology. APS seems to be at the forefront of advancing their software so you'll never be frustrated at using a slow or outdated software for hiring or payroll. All in all this is just a great product that anyone can use and that is a major selling point for any business owner. Nobody wants to spend tons of time and money just training their HR and payroll teams to use their software and APS keeps that cost at a minimum.

Cons:

I can't really think of anything i don't like about this software. I guess the one thing that i think APS could improve is where they put the search bars to search for current employees. Right now you have to go to a specific page to search for already hired employees while the applicant search bar can be accessed from the main screen.

Software is OK

Pros:

It is helpful to keep track of hours via their online interface.

Cons:

That sometimes i get punched out while trying to get punched in.

Great Software from Great People! Exceptional Customer Service & Usability

Comments: A BREATHE OF FRESH AIR. Really good, honest people from sales through support. I had a few unique things I needed and they got me accurate answers and worked with me. The software is very proven and reliable which is their reputation and what got me interested in making the switch.

Pros:

The implementation was flawless. The sales team (unlike others we looked at) took extra effort to NOT over promise what they couldn't deliver. I felt like they were really there to help me. I never felt pressured for a decision. Onboarding was straight-forward and I self-guided myself through most of it. However, anytime I needed help personal customer service was right there to help. NOT COMMON WITH OTHER SOFTWARE IN THIS SPACE.

Cons:

APS focuses on clean functionality, which I appreciate. The UI is basic and could be improved, but it does everything I need which is what I really care about.

Great Payroll software!

Comments: APS since my last review came out with a app for employees to access their basic information and also to clock in and out from. This app has solved all the problems I was having with our crew and troubleshooting the issues we were having trying to keep time cards accurate. This has been extremely helpful.

Pros:

The software is very straightforward and easy to use. Reports are organized and the features that allow you to conduct performance reviews as well is great. We are converting everything over from paper to digital for all HR needs and without this software would be a lot harder. Getting a new employee added and deleted from the system is easy and straightforward too.

Cons:

I have no complaints at this time, the previous review I left stated I was disappointed with APS not having an app for employees being able to clock in and out from remotely which that has been corrected and the app is working great

Great but needs some updating

Comments: We are generally impressed but it's seems like a newer software that needs to do some updating and more frequent updating at that.

Pros:

Benefit management and carrier connection. Ease of use for employees and administrators. Accuracy of timekeeping and payroll. Leave of Absence event tracking.

Cons:

Performance Reviews. The templates are just too difficult to load as we use forms specific to each position. Editing of individual questions is not possible so we are not using this feature. Customization is lacking in benefit set-up. We are not able to create custom messages during open enrollment, add specific attachments, or select PCP for our HMO plans which is pretty standard. Notifications for Non-Banking Days. They pop up every time you go back to the dashboard. There should be a button to click I don't want to see this message anymore. Customer Service is great and responsive but sometimes you get different answers from different reps.

Love it so far

Comments: Being able to combine payroll AND HR online is amazing. I love the reporting options I have and that I can still run payroll in house but have APS handle the taxes so they are done correctly.

Pros:

I love the reporting options! There are so many great reporting options as well as the option to put together your own! I also like that you don't have to sign up for each module if you don't need it. If you are using the payroll module but don't want/need the HR or attendance module than you don't have to sign up for those. I also like that you have your own (small) dedicated support team instead of just calling in or doing an online chat with a random person. We have only been using APS for a short time but so far I love it much more than our previous providers which included Quickbooks and Sage.

Cons:

You do several training calls and those can be a bit hard to schedule depending on scheduling conflicts on both sides but that would be expected anywhere..... There really isn't anything I can say I don't really like so far? Maybe the price? It is a tiny bit pricey... Especially for smaller companies.... The only other thing I would like to see would be a quicker processing time for direct deposit. Our previous payroll company was able to process same day which comes in very handy for us (especially during holidays) since we run payroll the following day after the end of our pay period.

Switching to APS Was a Smart Move

Comments: I am beyond satisfied with our move to APS. The overall payroll processing system is easier to use than our previous system and has significantly more functionality by enabling employees to enter their hours directly via website or app and then enabling managers to approve automatically. The transition took about two months and throughout the experience, APS made it their priority to communicate clearly and effectively with me. Customer service is clearly a top value, and I am pleased with my assigned team's quick and consistent availability either via email or phone. Our service, functionality, efficiency, comprehension, and overall satisfaction have increased dramatically with APS, while our monthly payments have decreased. That makes us one very happy customer!

Pros:

I appreciate the ease of use and logical flow of the payroll process. The system is intuitive and not at all intimidating to administrators, managers, or employees using eSelfService.

Cons:

We have had some trouble with the eSign feature, where hourly employees are required to verify their payroll hour submissions and everyone must verify leave times. This does not always work consistently for us. Thankfully, as the administrator, I am able to override an unsigned time card.

Nice to have all of my data in one place.

Comments: I really enjoy having one program that does almost everything I need. Being a department of one for 3 small companies with about 120 total employees, I need something that helps to keep my organized and on task. APS helps me do that.

Pros:

I liked that I had Payroll, benefits, reviews etc. all in one place and accessible to multiple people for ease of completion and reduced time and paperwork.

Cons:

I am in the state of WA and there are somethings that are fairly new that We are having to have work arounds because APS does not provide that service as of yet. Also the set up and style of performance management tools are a bit outdated. we have made a work around for that as well.

Very helper Support Team Members, Fast, Friendly Service

Comments: Substantially lower payroll fees vs my full service accounting firm.

Pros:

Turn around time is within 1 business day for any questions you might have. Fast resolution to any issues that you might have. Very helper support team Members, providing fast, friendly Service. The website interface that they developed is very easy to use and each monthly payroll takes about 10 clicks to complete. Its a matter of clicking through a 5 or so tabs confirming various employee data and payroll hours inputs. Before the transition to APS, I did compare the features, pricing of a few other online payroll firms. I am very satisfied and glad that I selected APS to be my payroll provider.

Cons:

None that I can think of, especially at this low price point while providing top notch professional accounting service.

APS may not be the best known provider, but is works and is easy to use and affordable

Comments: I switched from ADP and the transition was easy and the customer service can't be beaten!

Pros:

Simple and well organized for use. Lots of features, but not complexity. Customer service is the BEST ... real people available to talk to you right away ... and they know their stuff!

Cons:

no issues that haven't been addressed to full satisfaction

APS Payroll is a Solution for Your Company

Comments: It has been great, APS is moving in the right direction and we are learning new things all the time and new ways to utilize the software.

Pros:

The ease of use and ability to run things from time and attendance to recruitment and onboarding all integrating into the Payroll side of it.

Cons:

The implementation and pulling of software from our old database into this one, ensuring that it all matched up correcting.

Efficient and Reliable: A Review of APS Payroll's Streamlined Payroll Management

Comments: Ease of Use: Users appreciate payroll systems that are intuitive and user-friendly. APS Payroll aims to provide a user-friendly interface, making it easier for HR professionals and payroll administrators to navigate the system, input data, process payroll, and generate reports.Functionality and Features: APS Payroll typically offers a wide range of functionalities to manage payroll tasks efficiently. These functionalities may include payroll calculations, tax management, direct deposit, benefits administration, compliance reporting, time and attendance tracking, and more. Users often evaluate the depth and breadth of features to ensure the system meets their specific payroll needs.Accuracy and Automation: Accuracy is crucial in payroll management to ensure employees are paid correctly and tax withholdings are accurate. APS Payroll focuses on automating payroll calculations, reducing manual errors, and improving efficiency. Users appreciate systems that minimize manual intervention and provide accurate payroll processing.

Pros:

Comprehensive Payroll Functionality: APS Payroll offers a wide range of features and capabilities to manage various aspects of payroll administration. It typically includes functions such as time and attendance tracking, tax management, benefits administration, direct deposit, compliance reporting, and more. This comprehensive functionality streamlines payroll processes and reduces the need for manual interventions.Automated Calculations and Accurate Payroll Processing: APS Payroll automates payroll calculations, ensuring accuracy and reducing the chances of errors. The system calculates wages, taxes, deductions, and benefits based on defined rules and configurations, minimizing the need for manual calculations and saving time.Customizable and Flexible: Users appreciate the flexibility and customization options provided by APS Payroll. The system allows businesses to configure payroll settings, tax rules, pay rates, deduction formulas, and other parameters to align with their specific requirements. This adaptability enables businesses to accommodate their unique payroll policies and ensures compliance with applicable laws and regulations.

Cons:

Integration Challenges: A few users have encountered challenges with integrating APS Payroll with other systems or software, such as HR management systems or time and attendance tracking tools. Integration issues can create complications when transferring data between systems, potentially requiring additional manual work or IT support.Response Time of Customer Support: While APS Payroll generally provides responsive customer support, a few users have reported occasional delays in receiving assistance or experiencing longer response times during peak periods. Prompt and efficient customer support is crucial for resolving any issues or inquiries that users may encounter.Pricing Structure: Some users have mentioned that the pricing structure of APS Payroll can be complex or less transparent, particularly for businesses with specific requirements or unique payroll setups. It's advisable for potential users to thoroughly understand the pricing model, including any additional fees or charges, before committing to the system.

Company Listens to Feedback and IMPROVES

Comments: I am loving APS. I am new to my position and this is the first time I have used APS and it has been great. I really appreciate the customer service more than anything. I have worked with other HRIS and payroll companies in the past and literally have been on hold for over 20 minutes! With APS, if they don't answer (rare), I send them an email and always hear back the same day. I also have a team of 3-4 people that work specifically with my company so they understand my challenges better than having 300 different people I might get at another customer service department.

Pros:

The software is user friendly for the most part. Any time I have concerns, questions, or suggestions, the customer service team is amazing. They listen to my problems and solve anything. If they do not have a solution, they offer to put in a feature enhancement request which goes to their product development team. It is very rare with a software or payroll company that your suggestions matter. I also appreciate the broad spectrum that I have access to. I can track and manage several aspects of the HR department all from one software program. Also, they offer an online portal for employees to access EVERYTHING. I can upload the employee handbook, benefit presentations, and other documents for employees to view and sign off on electronically. They can also view their paystubs, w-2's, etc. They can even change their demographics, W-4 withholdings, or benefit elections online. It is a huge time (and paper) saver for me!

Cons:

I have two primary concerns that are not able to be fixed at this time. I am not a fan of the timekeeping options. We can only have the computers, tablet, or a hand scanning device. Unfortunately, in my field, the hand scanning sensor gets dirty and isn't able to be cleaned easily. Also, we have wi-fi issues so the computers/tablets can be a struggle. I am hoping that they will develop a more traditional timeclock in the future or have the ability to sync with 3rd party timekeeping systems. My other concern is the interfacing. It feels like I have to do a lot of clicking back and forth. I would like to be able to select the employees names and then access EVERYTHING about that employee (payroll, HR, demographics, etc.). It's not really a big deal though and I am quick enough at it that I doubt it is costing more time even but it would just be convenient to have it all in one tab.

Try APS for your company HR AND FINANCIAL. Needs

Comments: I can run reports for my employees’ information. This is helpful because I can audit their deductions easily and make sure my insurance premiums are correct. I can find tardies, store hiring documents and help employees keep up with accrual hours, all in one place.

Pros:

I like the support provided by the team at APS. They answer my questions timely and are friendly.

Cons:

Not really a software issue, but after Covid we are no longer able to pick up the phone and talk to my support team. The requests are submitted by email and I wait for an answer. It comes pretty quickly, but makes me stop my work while I wait.

Bumpy at start, but getting better.

Comments: Having all employee information available quickly both to employee and manager.

Pros:

Everything is in once place. Payroll, reviews, goals, employee events, employee documentation. It's all in one place and available for the employee, manager, and HR to review when needed.

Cons:

Auditing vacation or personal time is not easy. The audit requires multiple reports and those reports do not download using same format for easy combining of info. For instance, one report may show employee name as Doe, Jane (####). The next report may show the employee name as Doe Jane. When using formulas in Excel, your common denominator is your name. But if the name does not report in the same format on both reports, you cannot combine. The reports I am speaking of are already setup reports. I did also setup my own reports, but they reported the same way. This is one example of several that the formatting doesn't report the same.

I have had a wonderful experience using APS as our payroll software. It is a great product and site!

Pros:

What I like most about this product is how everything I need is available at any time I need it as well as being very easy to navigate on the site once logged in. It is very user-friendly and helpful with all needs that I may have as well as requests needed for employees. It is as easy as logging onto the site and clicking two to three times to get exactly what I need. I have had to run reports for myself for office functions as well as a request from an employee and it is always very easy and helpful. I believe we get our money worth by using this product on a weekly basis. It seems to fit all our needs as a company and my needs as an administrator. I have had to call on our account manager a few times and when doing so, every time she has been extremely helpful and efficient in helping me find and get what I need to be done. The quality that this software offers us as a company is hands down the best I have ever had. I have worked with APS for several years now. At one time I processed payroll with APS for about 1500 people bi-weekly and I now do it weekly for about 10. So whether you have 1500 or 10 people to conduct a payroll for weekly or biweekly, APS has made it very efficient and easy to navigate their product and easy to search and find exactly the reports needed. I look forward to watching them grow while we grow and using them now and in our future. There would be no other company that I feel could compare to or offer what APS has been able to do for us. The BEST quality!! From the site to the account manager, they have not only met but exceeded our expectations.

Great HR/Payroll Solution

Comments: APS has helped with streamlining the hiring process, while at the same time creating a cloud based HR solution for our company. It allows our small company to operate and function like a larger agency. In addition, if there is ever a problem, accessing someone to help is never an issue.

Pros:

I love the ease by which it has centralized our HR structure. We are a virtual company, and having a solution that unites a multi-state company is important. APS does just that. In addition, the visibility of our job posting has increased dramatically. Before APS we were spending thousands in advertising. By using this solution, we have not only streamlined hiring, but decreased our job marketing budget. Thank you APS!

Cons:

This is actually a very easy company to work with, and they are consistently looking for ways to improve. The only issue we have run into is the security level mid-managers must be given to access certain features of the software. We have worked around this, however.

User-Friendly with Great Customer Service

Pros:

The system is really easy to use, and the training process allows multiple employees to train at one time. The customer service is great. I have spoken with several team members on many different occasions and every team member is eager to help and provide great responses. Whenever I have an issue (which is not often), my questions are answered promptly with resolution. I also like the quarterly updates. The quarterly updates are live webinars that are also recorded for later review. The quarterly updates keep the users informed of upcoming changes and system enhancement.

Cons:

I have encountered some issues with salary setup. There are a few preferences that I am not able to receive at the moment. However, I have had APS team members reach out to myself and colleagues in regards to changes

APS is worthwhile

Comments: Its been a great experience from the start. i never had any major issues with them. THey resolve any issue relatively quickly. Price is decent as well

Pros:

The software is easy to use and implement. it solves all of our HR needs and the support is us based located in Shreveport, LA. That american based support makes a huge different during implementation and whenever you run in to problems/issues. Its intuitive and not overly complex like some other systems.(ADP)

Cons:

The one thing they need to work on is the mobile app. that is very lacking compared to their competitors. They are working to improve it and add functionality so i know its just a matter of time for that app to catch up to the competitors more robust ones.

APS Payroll Solution

Comments: Our organization is very pleased with the services and customer service we receive from APS. We used a different national payroll processor previously but had issues with their knowledge of non-profits and experienced some issues that caused headaches. APS has been able to meet our needs accurately and provides good and personalized training to help our organization maximally utilize the system. When you do have an issue or question, the chat/telephone support is very responsive and helpful.

Pros:

The software is easy to use and provides you with a good system for tracking your payroll needs. APS deals with and know non-profits, so knows our needs and is able to accurately meet them.

Cons:

We did experience an issue in working to setup accruals for our vacation plans but it seems that the messages I was sending weren't getting through, so there must have been a glitch in the system somewhere.

A graty payroll, timekeeping and HR solution.

Comments: The customer service has been stellar. I have never waited a full 24 hours for a response, and I've always been very satisfied with the resolution of any request.

Pros:

Everything is cloud based. We have 16 location and nearly 90 employees. We need real time reports and updates. My administration works in different offices, and now we easily have access to the same content. This is easy to use for staff and managers. When we run payroll, it takes less than 10 minutes.

Cons:

We would like more standard reports. The QuickBooks export is very basic, and their customer support was not knowledgeable enough to help us with many classifications we have, so our CPA had to do extra work to set that up. Once it was done, we've had no problems.

Simple and cost effective payroll solution

Comments: Quick, effcient payroll processing with the flexibility to write paychecks on the fly, if necessary.

Pros:

This is easy to use product with great customer support. It is perfect for our small company. I love the fact that since it is all web-based, I can process my payroll from anywhere that I have an internet connection.

Cons:

Would like to be able to download an individual employee's attendance record in a calendar format for a good visual representation of attendance.

just what we needed

Comments: APS makes it so easy for us to process payroll. We have employees with split departments and payroll codes and APS handles it all!

Pros:

APS is a terrific tool and the best part for us is the ease of operation. The menus and drop down boxes are logical and not complicated. Maneuvering through each screen, tab, and function is simple and intuitive.

Cons:

We just don't use enough of the system - there are so many additional capabilities and functions that we are not utilizing at the present time. For example, we do not use the timekeeping function. Right now our organization still utilizes a paper time card instead of the timekeeping module in APS!

Exceeds Expectations

Comments: Working with APS is easy compared to other companies. It is easy to reach your account representatives when you need them, which is not always the case with some companies. Throughout the sales process, implementation, and now the daily grind of bi-weekly payroll, APS has felt more like a colleague rather than an outside company.

Pros:

The reporting feature is by far the best feature for our office. We have several people that are part of the payroll process and each of us has our own reporting needs. The ability to build custom reports for our specific needs has been a major shift from our previous provider.

Cons:

I have used this software for multiple years and I have no complaints. Every issue that I have encountered has been addressed, either specifically for our account, or as an overall update to the system.