eMaint CMMS

Very customizable with full function maintenance and purchasing system.

Comments: We did not have a way to track preventive maintenance or our spend per assist. eMaint will allow us to do this. We also have a way to purchase our MRO with upfront approvals.

Pros:

The ability to customize the software to fit our needs.

Cons:

The onboarding process was not helpful. Had to figure most of it out on our own.

My Overview

Comments: I have had a good experience overall. Some are more helpful than I could have ever asked for and I have had a few over the 9 years not so helpful but I believe they are no longer with the company.

Pros:

I like the trackability of asset work orders. We are still growing and adding more assets and will eventually add barcoding etc.

Cons:

I don't like that when I need help, I can't always get the same representative.

Look for a different option.

Comments: After 17 years working as a maintenance engineer, I was excited to get a CMMS system that could be tailored to our needs. That would give us the opportunity to do budget control, depreciation management, etc. It was all a fairy tale during a sales call. Fluke personnel is not connected between departments. We wasted almost nine months in implementation, that they will charge you even if you are not satisfied.

Pros:

The demonstration. They prepared the system in a way that made it look amazing.

Cons:

The implementation program is a Q&A section, not an implementation program. Support doesn't always provide support. The sales team will say yes to everything but they don't even know the system.

Two Years of eMaint x4 Experience, Now Transitioning to x5

Pros:

eMaint x4 and x5 are best at handling work orders. Both are excellent at this. We were unable to implement condition monitoring on x4: it remains to be seen whether x5 will be better. The marketing folks, of course, indicate that x5 will work well.

Cons:

The x4 support staff were not particulary helpful in explaining how to incorporate hand held and fixed vibration measuring tools into a condition monitoring workflow. We haven't gotten that far, yet, with the x5 rollout.

Making the Change

Comments: There was a bit of a learning curve, but support has been GREAT! They are always quick to answer my questions or make any changes I have needed.

Pros:

The ability to see an overall picture of work that needs to be done and timelines on each job.

Cons:

The mobile user interface is not the easiest to use. I feel like the menus should be easier to navigate and you should be able to use the menu no mater what page you are on (instead of having to go back or go to the home screen again).

Emaint good and bad

Comments: Overall experience is good with Emaint. Support is on que and the system is very simple to use to get the basics down,

Pros:

I like the ability to give the Emaint team an operation I would like to use daily and them do everything in their power to make it happen. Good support staff!

Cons:

It cannot do everything that I want it to. There are limitations however basic the request.

Outstanding Process, Customer Friendly, Magnificent Support

Comments: I have been using a CMMS program for 32 years. I researched over 100 CMMS programs before selecting eMAINT. I have used eMAINT for 16 years on over 20 different sites.

Pros:

The program allows the user to control all facets of the program. I can build my own templates adding or deleting fields. I can even add fields that the CMMS has not pre-built. Data can automatically transfer from one template to another to simplify and speed up the technicians administrative work load. I can self generate reports on any topic at any time. I can keep management informed with out their having to even log into eMAINT. Mass changes are simple to make. I can change 100 work orders from one technician to another in less than two (2) minutes. I have the ability using Work Order Management to generate actions based on preset parameters that will occur with our my having to monitor the system day to day. With the ability to set parameters on every filed I can assure that human error can be removed form the equation. The one on one support team is outstanding. I have called them 100's of times. Their ability to assit the customer is immediate and professional. In my 16 yeas of using eMAINT, I have had less than 12 times that the issue was not solved before I hung up the phone. The support team has always gone above and beyond in providing assistance.

Cons:

The process of stacking preventive maintenance schedules is time consuming. the mobile app is not included in the basic cost of the program.

Working with eMaint as a Preventative Maintenance Supervisor

Pros:

It is great to finally have one maintenance management software to manage Reactive/Emergency Maintenance, Facilities Maintenance, Machine Shop Requests, and Inventory Management all in one.

Cons:

The one thing I do not like about this system is the mobile app for my technicians. There are too few search options and the scrolling through work orders can be very tiresome. If there was a possibility to have more than one column, there would not be so much scrolling. It is an annoyance that all of my techs complain about. Most of my 14 techs end up printing out their work orders, throwing away all of the unnecessary pages of rows that do not concern them. We were hoping to get away from printing so much paper with this new system. As few as 3 columns, would allow my techs to view the entire work order in one view with minimal scrolling.

Work order maintenance

Pros:

Easy to use and the support and training you receive is wonderful. We will be exploring other functions in the Emaint system in the near future

Cons:

I have not found anything that I do not like about the system.

Having a great database with a poor human interface is like having an ultra-fit body with a bad heart.

Pros:

eMaint tracks the data needed to make good decisions. The user interface is highly customizable. I have used many CMMS systems this is definitely not the worst.

Cons:

The graphical user interface misses many of the features taken for granted by users such as putting your cursor into the search box you just opened. There is not logic to the flow of the forms presented. Tab order does not skip irreverent widgets. You have to perform many useless / wasted steps to process your work orders. The software relies on end users to perform much of the tedious tasks that you wish the computer could do for you. Two thirds of our data entry time is due to wasted steps. This software exports three file formats and imports three file formats. The import can not read any of the formats exported. On import most of the field names exported can not be recognized by this software.

eMaint Rated one of the Top CMMS for a Reason

Comments: We moved to eMaint when our last CMMS corrupted data and the vendor wouldn't help get it fixed without thousands of dollars of support time. We transitioned to eMaint within just a couple of weeks from first contact to implementation.

Pros:

Easy to use and configure. Implementation team is awesome in getting us up and running. Support team is always there, always polite, and always takes care of our questions. Even if I do something to mess something up, they patiently help me correct it. Within just a few weeks new employees become proficient.

Cons:

There are some things we would like to see - like the ability to mass delete records, open work orders on multiple assets at once.

EMaint the great

Comments: eMaint has been able to solve the issues of record history. Been able to go back to old work orders that had been created and read the field notes of what work has been done and the issues that were faced at the time. It further gave clarity in being able to reevaluate current preventative maintenance practices to insure more efficient practices are implemented.

Pros:

The most impactful features of eMaint is the ability to create reports to show the data inputted for the different assets. eMaint combines simplicity and complexity into one user friendly style. The additional features made it easy to combine our paper documents into eMaint for excellent record keeping.

Cons:

The inability to be granted access as a additional super user to the editing features. It has made it difficult in the way of having to be granted each time to get access to the necessary features of editing of reports and work orders.

Good product. Poor customer support

Comments: Takes time to learn to use. Creating charts is not intuitive. Quite tricky.

Pros:

Had a lot of features though not always obvious.

Cons:

The local customer support is the worse I've ever experienced

Maintenance Planner

Comments: Scheduling pm's. Knowing what the techs are doing and having the data to know what assets need more attention

Pros:

easy to use, the support, able to add pictures to assets

Cons:

The techs screen is different than what the admin sees. Causes confusion sometimes

Maintenance software

Comments: We are able to track our preventative and reactive maintenance along with our assets.

Pros:

The team was very helpful when we were going through the implementation and worked with me to pull over all our data from our previous outdated software.

Cons:

Since I was involved in the implementation and not much daily usage, I sometimes struggle to find the information I need.

A work in progress.

Comments: I am learning something new everyday.

Pros:

Ability to step into others shoes and remedy their errors.

Cons:

Nothing. We are evolving and moving forward. eMaint will be a part of our journey towards ‘World Class’ status.

EMaint

Comments: Love it, great software and customer service.

Pros:

The continued improvements that are made to make it more useful at multiple facilities.

Cons:

app development has not been as good as I expected

How great it is

Pros:

Easy to use, easy to track people and products and reports

Cons:

Not every aspect is available for mobile use

Emaint CMMS review

Comments: The commitment to a thorough and conscientious data input is key. The more effort put into that, the more you'll get out of it later. We are a fast growing company, so this process is ongoing. Because of our growth, we are moving equipment and re-setting up cells and department. To have all the information on each asset readily available makes those moves so much easier to plan for . It is also essential for planning annual budgets. to see what it cost to operate individual assets in the past makes it easy to plan on when we might want to replace them. The flexibility of eMaint has been a great tool for us.

Pros:

As an administrator I appreciate the flexibility with customizing the program to my needs and the ability to continue making changes and tweeks as our needs change. We have been using eMaint for 10 plus years know and the ability and depth that we can review our assets is just wonderful. You can even see our learning curve as to what data is important and relevant has changed over time. Garbage in Garbage is still relevant, so you should spend a lot of time understanding what you want to get out of any CMMS program so you know what you want to capture. Thoroughly entering all data about each asset pay reward later also. Voltages, amperage, location, Motor nameplates as well as spare parts is all a big part of set up and take a fair amount of time, but pay dividends down the road.

Cons:

It is disappointing that eMaint cannot be integrated with our Infor XA program. Company purchases go through one program and do not update eMaint the way it could unless everything is re-entered a second time. Who has time or resources for that? Consequently our spare parts program does not run as smoothly as we would like.

eMaint CMMS Review

Comments: eMaint CMMS provides a user friendly system to administer and manage tasks required to support our food safety program - including scheduling, documenting, and reporting.

Pros:

Auto-generated Work Orders are very beneficial in maintaining our PM /Sanitation scheduling. Less frequent PM's tasks are not missed.

Cons:

I missed out on the initial setup and so I do not have the background when it comes to revising existing parameters. I would definitely like to invest more time in the eMaint University to upgrade my knowledge and capabilities in eMaint.

Great CMMS Program with many use cases

Pros:

The software comes "out of the box" ready to use on a base level. Customization of fields, forms, and functionality (through workflows and other means) is very simple and the customer support team is always there to help you implement your ideas and goals; outstanding team honestly. The system really excels in helping you track your assets and inventory in a very clean and organized way.

Cons:

I have found that even though there is a LOT that can be done in the system to make it work for your specific application, there have been a few limitations in areas that I would have thought would be better. We are on X4 and its still based on their X3 system and certain parts put you back into X3 mode and it can be a little confusing at times, like in the pending POs section, and other parts of the purchasing area in general. There have also been some functionalities of the system that I would have thought would have been standard for workflows of the system but aren't, most though were able to be added to some degree. Also the formatting of reports is clunky and annoying at times; certainly improvements to be done with doing a betting "mass" report publish for things like monthly report and such.

Great CMMS for the money

Pros:

Customer support is great. Being able to have the user customize and make changes without requiring additional support and costs from the eMaint. Additional minor configuration changes can be made by eMaint without additional costs.

Cons:

The applications has the ability to scan barcodes seamlessly ONLY if you are using Android or IOS. eMaint does not currently support a streamlined barcode scanning function of you are using a windows supported tablet or device making barcode scanning very tedious and complicated. Also, for those who spend some time away from a wireless or cellular connection in the field, would like to see an offline mobile version that syncs when it accesses the next connection at no additional cost. Also, would like to see the "Interactive Plans" table listed as a standard and not have to ask for it for every user.

eMaint for daily tracking

Comments: Our overall experience with eMaint has been that it is easy to set up and very expandable to keep track of everything maintenance related.

Pros:

We started using eMaint several years ago and the set up and integration went smoothly. Once our assets were in the system it was simple to establish PM's and condition inspections. We now use the software to plan, schedule and track all our PM's. These results generate corrective WO's along with department request for corrective or Emergency WO's. Safety also uses the system to track the inspection and condition of all of their assets, extinguishers, fire systems, emergency lights, Chlorine alarms and etc. We are beginning to use it to record and track age on critical components such as motors, gearboxes and etc. eMaint provides us with a simple easy to use program for all users to access information, print WO's and close them in a timely fashion While keeping the administrative side of the program secure.

Cons:

I wish they had a phone app to make information accessible in the field. The only way to retrieve or enter information is on a computer. We are trying to capture more BOM and part info in the field to expand our use of the system.

eMaint out of the box

Comments: We are very excited to roll out a CMMS that is more user friendly than most accounting based systems that lack the features and functionality for capture Maintenance KPI's.

Pros:

eMaint is highly configurable to your Maintenance process workflow. The relationship with Fluke is a win for implementing Fluke device monitoring, aka, PdM.

Cons:

Out of the box, fundamental operation is not there. There are quirks and features that need to be turned on to operate. This obstacles must trip you up in your rollout in order to be "fixed". Need a team dedicated to driving an out-of-the-box solution so that Users can hit the ground running.

CMMS Review

Comments: I understand I use the most basic functions of this program. Part of that is the lack of time to sit down and really go through every item on the drop screens, looking for the options I need to achieve my objectives. My thought has always been some of this could be streamlined from a programmers standpoint.

Pros:

Quick and easy for daily use of producing work orders and PMs.

Cons:

The integration and set up seems a bit more clunky than it has to be. Linking up with Excel to produce relevant and in depth spreadsheets takes way more steps to achieve than it should, in my opinion. There has been a lot of trial and error on my part to amass the info I need into an easily read format.