--- description: Get information about SendGrid price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SendGrid Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Email Marketing Tool](/directory/30013/email-marketing/software) > [SendGrid](/software/1004681/sendgrid) # SendGrid Canonical: https://www.capterra.in/software/1004681/sendgrid Page: 1 / 31\ Next: [Next page](https://www.capterra.in/software/1004681/sendgrid?page=2) > SendGrid is a cloud-based email API, delivery and marketing platform that helps businesses manage email communication needs. > > Verdict: Rated **4.2/5** by 755 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SendGrid? SendGrid serves everyone from independent developers to enterprise level corporations, marketers, high-volume senders, enterprises, eCommerce businesses, and startups. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 755 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 3.7/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Free Plan: up to 100 emails per day. Paid plans available beginning at $14.95/mo. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, China, Colombia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan and 2 more ## Features - A/B Testing - API - Alerts/Notifications - Autoresponders - CAN-SPAM Compliance - Campaign Analytics - Campaign Management Software - Campaign Scheduling - Catch-all Server Detection - Click Tracking - Communication Management - Contact Management Software - Customer History - Customer Segmentation - Customizable Fields - Disposable Email Detection - Domain Check - Drag & Drop - Email Management Software - Email Templates - Email Tracking Software - Engagement Tracking - Event Triggered Actions - Forms Creation & Design - Landing Pages/Web Forms - List Management - Message Personalization - Mobile Optimization - Real-Time Notifications - Reporting/Analytics - Signature Management - Simple Mail Transfer Protocol (SMTP) - Spam Blocker - Subscriber Management - Syntax Check - Team Management Software - Template Management - WYSIWYG Editor - Workflow Automation ## Integrations (6 total) - Google Analytics 360 - Google Cloud - Heroku - IBM Cloud - Microsoft Azure - WordPress ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Email Marketing Tool](https://www.capterra.in/directory/30013/email-marketing/software) ## Related Categories - [Email Marketing Tool](https://www.capterra.in/directory/30013/email-marketing/software) - [Email Management Software](https://www.capterra.in/directory/30553/email-management/software) - [Email Verification Tools](https://www.capterra.in/directory/31341/email-verification-tools/software) - [Email Tracking Software](https://www.capterra.in/directory/31325/email-tracking/software) - [Transactional Email Software](https://www.capterra.in/directory/31564/transactional-email/software) ## Alternatives 1. [Gmail](https://www.capterra.in/software/202338/gmail) — 4.8/5 (13564 reviews) 2. [Brevo](https://www.capterra.in/software/132996/brevo) — 4.6/5 (3523 reviews) 3. [MailerLite](https://www.capterra.in/software/136603/mailerlite) — 4.7/5 (2324 reviews) 4. [Constant Contact](https://www.capterra.in/software/31898/constant-contact) — 4.3/5 (2953 reviews) 5. [ActiveCampaign](https://www.capterra.in/software/79367/activecampaign) — 4.6/5 (2571 reviews) ## Reviews ### "My Journey with sendgrid" — 5.0/5 > **Verified Reviewer** | *17 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Sendgrid is so seamless that if we have send one mail or a million its always reliable and send all mails seamlessly. > > **Cons**: Free Plan have strict limit for number of mail you can send, that make difficult for upgrade without testing it proper. > > Overall Experience is very good, like i can trust on sendgrid with my eyes closed. ----- ### "Easy and customised html for sendgrid" — 5.0/5 > **Verified Reviewer** | *29 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: It offers rest full APIs and easy documentation for APIs > > **Cons**: Customer support of sendgrid can be very slow. > > My overall experience with is was very good. ----- ### "Reliable email delivery with advance features" — 5.0/5 > **Verified Reviewer** | *6 January 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It gives an easy to use API which we integrate with our project > > **Cons**: It offers limited design features. It offers basic templates > > It us easy to use and and it gives free plan also ----- ### "Twilio SendGrid Review: Flawless Email Infrastructure" — 4.0/5 > **Pramod** | *25 September 2026* | Capital Markets | Recommendation rating: 8.0/10 > > **Pros**: Twilio SendGrid is an industry-standard, cloud-based email/SMS delivery platform designed for developers and marketers who require high-volume transactional and marketing email infrastructure. It excels at delivering scale and high inbox placement rates through a robust API, though its user interface and customer support can feel restrictive for non-technical users. > > **Cons**: Short data retention windows (only 3–30 days of history depending on the plan) unless you pay for upgrades.Also, Strict automated account flags can randomly freeze new accounts during the vetting process and Customer support is heavily gated behind expensive premium tiers; free/low-tier support is slow. > > The overall experience of using Twilio SendGrid can be summarized as operationally flawless but administratively exhausting.When evaluating SendGrid, you are essentially adopting two distinct products under one hood: a world-class delivery engine and a functional but aging management interface. Your experience will depend entirely on which side of the platform you interact with most. ----- ### "A Powerful Email Sending Platform." — 5.0/5 > **Verified Reviewer** | *4 January 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1- SendGrid provides customizable email templates. 2- SendGrid offers robust API support, which makes it easy for developers to integrate email sending into applications. 3- SendGrid has 24/7 customer support, including chat, email, and phone support for premium users. > > **Cons**: 1- Sometimes customer support response times can be slower. > > My experience with sendgrid is very much satisfied. It provides a lot email customization. ----- Page: 1 / 31\ Next: [Next page](https://www.capterra.in/software/1004681/sendgrid?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/1004681/sendgrid) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data