--- description: Get information about NCR Voyix price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NCR Voyix Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Liquor Store POS Software](/directory/32577/liquor-store-pos/software) > [NCR Voyix](/software/1008745/ncr-counterpoint) # NCR Voyix Canonical: https://www.capterra.in/software/1008745/ncr-counterpoint Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/1008745/ncr-counterpoint?page=2) > Comprehensive retail management system providing inventory management, mobile point of sale, integrated hardware, and more. > > Verdict: Rated **3.5/5** by 91 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NCR Voyix? NCR Counterpoint is designed for specialty retailers in apparel, lawn \& garden, sporting goods, wine \& liquor, and others. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.5/5** | 91 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support Software | 3.5/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.6/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: NCR VOYIX - **Founded**: 1884 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Notifications - Email Marketing Software - Inventory Management Software - Loyalty Program - Order Management Software - Payment Processing Software - Retail Inventory Management software - Sales Reports ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Liquor Store POS Software](https://www.capterra.in/directory/32577/liquor-store-pos/software) ## Related Categories - [Liquor Store POS Software](https://www.capterra.in/directory/32577/liquor-store-pos/software) - [Inventory Management System](https://www.capterra.in/directory/30006/inventory-management/software) - [Point of Sale Software](https://www.capterra.in/directory/20052/point-of-sale/software) - [Retail Management Software](https://www.capterra.in/directory/20053/retail-management-systems/software) ## Alternatives 1. [Square Point of Sale](https://www.capterra.in/software/154907/square-point-of-sale) — 4.6/5 (3021 reviews) 2. [Epos Now](https://www.capterra.in/software/152638/epos-now) — 3.8/5 (713 reviews) 3. [PayPal Point of Sale](https://www.capterra.in/software/171165/paypal-here-app) — 4.6/5 (2290 reviews) 4. [Boulevard](https://www.capterra.in/software/180087/boulevard) — 4.6/5 (364 reviews) 5. [Shopify POS](https://www.capterra.in/software/205337/shopify-pos) — 4.6/5 (239 reviews) ## Reviews ### "Stay away from NCR Counterpoint" — 1.0/5 > **Marc** | *30 October 2025* | Consumer Goods | Recommendation rating: 0.0/10 > > **Pros**: Powerful POS software. Very configurable and can manage all aspects of our business if the technical team new what they were doing > > **Cons**: New versions are full of bugs and there is no technical support. NCR does not seem to be investing is this software package anymore > > very poor. if i can give a negative rating i would. Technical support is non existent and new versions are full of bugs ----- ### "CounterPoint works if you require complex inventory management for larger businesses" — 2.0/5 > **Royce** | *24 September 2024* | Museums & Institutions | Recommendation rating: 3.0/10 > > **Pros**: CounterPoint offers robust retail and inventory management, with a heavy emphasis on the financial aspects of purchasing, receiving, selling, and accounting for loss of inventory. > > **Cons**: It was too extensive. CounterPoint would function well in larger operations where many users manage the same system. It's built for multiple location, multiple department businesses, with a tiered level of system users. > > The complexity of CounterPoint almost requires an onsite power-user to serve as support for staff. As that individual, I often found myself providing tech support to other users. ----- ### "A Review On NCR Counterpoint" — 4.0/5 > **Lars** | *21 April 2016* | Retail > > **Pros**: NCR Counterpoint is able to keep track of past retail sales tickets and invoices, as well as allowing to reprint past receipts/invoices through various search filters. NCR Counterpoint also allows us do a quick refund after return on the customer's same card swiped, as long as it is on the same day. NCR Counterpoint has a way to quickly view the available inventory stock for a particular item across all of our registered store locations. > > **Cons**: Sometimes NCR Counterpoint will crash when minimized or hidden, and you would immediately lose the ticket that you are working on, making it unable to be recovered at all. NCR Counterpoint also closes the Ticket Query/Entry window automatically after making and order or quote, it would be better if it stayed open so you can quickly jump to the next ticket without having to retype your password all the time. > > We have been using NCR Counterpoint at our computer retail store for years now, and despite some of the flaws, it has been an invaluable tool for our daily operations. It's not too complicated to learn how to use this, if you devote some time to learn the different features \& procedures necessary for functionality. It is mostly reliable and stable, barring a few instances where it can seem unstable or glitchy. Didn't have a chance to use customer service, so I can't really comment on that. Our internal IT takes care of all the issues, and they seem to be able to be resolved fine, so I can only give 3 stars. ----- ### "It has been a road" — 4.5/5 > **Deanna** | *24 March 2016* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website. > > **Cons**: The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners. ----- ### Review — 5.0/5 > **John** | *14 June 2011* > > We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years. As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems. We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support. Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"\! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold\! Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic\! We were up and running smoothly on day 1. Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day. Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating). The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed. If time and information are money, this program is the way to go\! ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/1008745/ncr-counterpoint?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/1008745/ncr-counterpoint) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data