---
description: Get information about Call Journey price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Call Journey Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/32258/speech-analytics/software) > [Call Journey](/software/1010927/calljourneyci)

# Call Journey

Canonical: https://www.capterra.in/software/1010927/calljourneyci

> Call Journey automates customer intelligence storytelling.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Call Journey?

BFSI
Healthcare
Retail
Energy and Utilities
State and Local Government
Education

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Call Journey

## Commercial Context

- **Starting Price**: $70.00
- **Pricing model**: Usage Based
- **Pricing Details**: Contact Call Journey for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Italian, Spanish
- **Available Countries**: Australia, Canada, Germany, Italy, Mexico, New Zealand, United States

## Features

- Automatic Transcription
- Call Recording Software
- Customer Experience Management
- Data Security
- Multi-Channel Communication
- Multi-Language
- Self-Service Search
- Sentiment Analysis
- Surveys & Feedback

## Integrations (8 total)

- AWS Config
- Dynamics 365
- GENESYS
- Microsoft Azure
- Microsoft Teams
- PowerApps
- SAS Data Quality
- Tableau

## Category

- [Speech Analytics Software](https://www.capterra.in/directory/32258/speech-analytics/software)

## Related Categories

- [Speech Analytics Software](https://www.capterra.in/directory/32258/speech-analytics/software)
- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)
- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
5. [Calabrio ONE](https://www.capterra.in/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)

## Reviews

### "Innovation and Value-add Solution" — 4.0/5

> **Sunila** | *8 June 2021* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Voice to text feature and transparency of building speech analytic Models. Natural Language Processing is a discipline in itself and Call Journey makes it easy to understand, design and build the models. CallJourney support services and resources has done an amazing job understanding agency mission, programs, services and outcomes to assist in building the models.
> 
> **Cons**: Reporting functions are not flexible and couldnt provide monthly views of the data.

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### "Definitely Recommend\!" — 4.0/5

> **Rui** | *17 February 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Surprised with how well it works, and how unaffected the user experience seems to be after implementation. Easy to use, and low maintenance. Great\!
> 
> **Cons**: Integration with other tools could be better, specially when compared to some competitors, but it's something the company is working on. Voice Biometrics I haven't experience with yet, but seems a dangerous area.

## Links

- [View on Capterra](https://www.capterra.in/software/1010927/calljourneyci)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/227703/CallJourneyCI/> |
| en-AE | <https://www.capterra.ae/software/1010927/calljourneyci> |
| en-AU | <https://www.capterra.com.au/software/1010927/calljourneyci> |
| en-CA | <https://www.capterra.ca/software/1010927/calljourneyci> |
| en-GB | <https://www.capterra.co.uk/software/1010927/calljourneyci> |
| en-IE | <https://www.capterra.ie/software/1010927/calljourneyci> |
| en-IL | <https://www.capterra.co.il/software/1010927/calljourneyci> |
| en-IN | <https://www.capterra.in/software/1010927/calljourneyci> |
| en-NZ | <https://www.capterra.co.nz/software/1010927/calljourneyci> |
| en-SG | <https://www.capterra.com.sg/software/1010927/calljourneyci> |
| en-ZA | <https://www.capterra.co.za/software/1010927/calljourneyci> |
| fr | <https://www.capterra.fr/software/1010927/calljourneyci> |
| fr-BE | <https://fr.capterra.be/software/1010927/calljourneyci> |
| fr-CA | <https://fr.capterra.ca/software/1010927/calljourneyci> |
| fr-LU | <https://www.capterra.lu/software/1010927/calljourneyci> |

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