---
description: Get information about CSAT.AI price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CSAT.AI Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [CSAT.AI](/software/1013294/csatai)

# CSAT.AI

Canonical: https://www.capterra.in/software/1013294/csatai

> Train agents, review interactions and dig deep into your CX – In-the-moment analysis automated with AI.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses CSAT.AI?

Zendesk Users
Salesforce Service Cloud Users
Third-Party API Support

## About the vendor

- **Company**: Navedas Technology Solutions

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Lite - $0/-  (Free forever)
For teams just getting started with automated QA and more. 

Professional ($20 Per user, per month billed annually, $25 billed monthly)
For teams that need to create a robust QA/CX process with self-training.

Enterprise (Let’s talk\!)
For organizations that need custom QA/CX workflow, control, and support.

Visit https://www.csat.ai/pricing/ for pricing details.
- **Target Audience**: 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Alerts/Notifications
- Dashboard Software
- Data Visualization Software
- Engagement Tracking
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Text Analysis Software
- Third-Party Integrations
- Trend Analysis

## Category

- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)
- [Quality Management System](https://www.capterra.in/directory/30099/quality-management/software)
- [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [monday.com](https://www.capterra.in/software/147657/monday-com) — 4.6/5 (5726 reviews)
3. [Brevo](https://www.capterra.in/software/132996/brevo) — 4.6/5 (3408 reviews)
4. [Jobber](https://www.capterra.in/software/127994/jobber) — 4.6/5 (1420 reviews)
5. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4451 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/1013294/csatai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/230471/CSATAI/> |
| en-AE | <https://www.capterra.ae/software/1013294/csatai> |
| en-AU | <https://www.capterra.com.au/software/1013294/csatai> |
| en-CA | <https://www.capterra.ca/software/1013294/csatai> |
| en-GB | <https://www.capterra.co.uk/software/1013294/csatai> |
| en-IE | <https://www.capterra.ie/software/1013294/csatai> |
| en-IL | <https://www.capterra.co.il/software/1013294/csatai> |
| en-IN | <https://www.capterra.in/software/1013294/csatai> |
| en-NZ | <https://www.capterra.co.nz/software/1013294/csatai> |
| en-SG | <https://www.capterra.com.sg/software/1013294/csatai> |
| en-ZA | <https://www.capterra.co.za/software/1013294/csatai> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.in/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"CSAT.AI","description":"CSAT.AI provides a 'fix it before you end it' real-time solution to prevent bad customer service. In-the-moment analysis enables the agent to proactively correct course prior to concluding an engagement and turns every customer interaction to WOW! service. Real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. CSAT.AI elevates the quality of your team giving you the competitive advantage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2b300828-3e29-4d94-9f60-1f504da9dd9f.png","url":"https://www.capterra.in/software/1013294/csatai","@id":"https://www.capterra.in/software/1013294/csatai#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud"},{"@id":"https://www.capterra.in/software/1013294/csatai#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is CSAT.AI?","@type":"Question","acceptedAnswer":{"text":"CSAT.AI provides a 'fix it before you end it' real-time solution to prevent bad customer service. In-the-moment analysis enables the agent to proactively correct course prior to concluding an engagement and turns every customer interaction to WOW! service. Real-time manager notifications of abused agents reduce agent churn. Currently the program is supported on the Zendesk Platform and Salesforce Service Cloud. CSAT.AI elevates the quality of your team giving you the competitive advantage.","@type":"Answer"}},{"name":"Who Uses CSAT.AI?","@type":"Question","acceptedAnswer":{"text":"Zendesk UsersSalesforce Service Cloud UsersThird-Party API Support","@type":"Answer"}}]},{"@id":"https://www.capterra.in/software/1013294/csatai#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"CSAT.AI","position":3,"item":"/software/1013294/csatai","@type":"ListItem"}]}]}
</script>