---
description: Get information about ServiceWise price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: ServiceWise Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [ServiceWise](/software/10140/servicewise)

# ServiceWise

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> ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be.
> 
> Verdict: Rated **4.6/5** by 8 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ServiceWise?

Designed for businesses of all sizes, it is a cloud-based solution that assists users with reporting, task management, customizable workflows, ticket routing, self-service portal, and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 8 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: TechExcel
- **Founded**: 1995

## Commercial Context

- **Starting Price**: $20.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact TechExcel for pricing information or a quote
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Traditional Chinese
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Tracking Software
- Assignment Management
- Automated Routing
- Change Management Software
- Compliance Management
- Configuration Management
- Contract/License Management
- Customizable Branding
- Customizable Templates
- Dashboard Software
- Feedback Management
- IT Asset Management Software
- IT Asset Tracking
- Incident Management Software
- Inventory Management Software
- Issue Auditing
- Knowledge Base Management
- Knowledge Management Software
- Maintenance Scheduling
- Multi-Channel Communication
- Problem Management
- Real-Time Notifications
- Release Management
- Remote Access/Control
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Support Options

- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Management Software](https://www.capterra.in/directory/10001/it-management/software)

## Related Categories

- [IT Management Software](https://www.capterra.in/directory/10001/it-management/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software)
- [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software)
- [IT Service Software](https://www.capterra.in/directory/30672/it-service/software)

## Alternatives

1. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews)
2. [SysAid](https://www.capterra.in/software/107225/sysaid) — 4.5/5 (511 reviews)
3. [SolarWinds Service Desk](https://www.capterra.in/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews)
4. [Vivantio](https://www.capterra.in/software/132880/vivantio) — 4.3/5 (178 reviews)
5. [ServiceTonic](https://www.capterra.in/software/112516/servicetonic) — 4.5/5 (2 reviews)

## Reviews

### "A great Helpdesk Product for any size company" — 5.0/5

> **David** | *20 April 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The software is easy to use and has a lot of functionality and customization.  We can create our own workflows and routing tables.  One can make it as simple or complex as the your individual situation requires.
> 
> **Cons**: It does take a while and probably some help to get it up and running.  It can be complex on the setup and there are parts of it we just don't need/use.
> 
> Their service has been top tier and very helpful.  I have had no issues with their support and the product itself is very solid and stable.  Really, no down time since it's been up other than planned updates.

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### "Es facil de usar" — 5.0/5

> **Angie** | *18 July 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas.
> 
> **Cons**: por el momento no he tenido fallas con el.

-----

### "Techexcel Review" — 4.0/5

> **Sanjit** | *22 April 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to navigate through the menu and understand how to use the incident management tool.
> 
> **Cons**: a little clunky at times, and issues with the mail retrieval service.
> 
> Overall i have had a great time with this service and will continue to use it for years to come.

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### "Administra tus labores con ServiceWise" — 4.0/5

> **Juan Andres** | *18 July 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica.
> 
> **Cons**: En el tiempo que lo llevo utilizando no he presentado fallas.

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### "ServiceWise is my life" — 5.0/5

> **Andrea** | *11 April 2017* | Nonprofit Organization Management | Recommendation rating: 10.0/10
> 
> **Pros**: easy tool, support availability
> 
> **Cons**: some versions have too much updates until you get to the next version  
missing the mobile version
> 
> I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens\! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

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## Links

- [View on Capterra](https://www.capterra.in/software/10140/servicewise)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10140/ServiceWise/> |
| en-AE | <https://www.capterra.ae/software/10140/servicewise> |
| en-AU | <https://www.capterra.com.au/software/10140/servicewise> |
| en-CA | <https://www.capterra.ca/software/10140/servicewise> |
| en-GB | <https://www.capterra.co.uk/software/10140/servicewise> |
| en-IE | <https://www.capterra.ie/software/10140/servicewise> |
| en-IL | <https://www.capterra.co.il/software/10140/servicewise> |
| en-IN | <https://www.capterra.in/software/10140/servicewise> |
| en-NZ | <https://www.capterra.co.nz/software/10140/servicewise> |
| en-SG | <https://www.capterra.com.sg/software/10140/servicewise> |
| en-ZA | <https://www.capterra.co.za/software/10140/servicewise> |
| fr | <https://www.capterra.fr/software/10140/servicewise> |
| fr-BE | <https://fr.capterra.be/software/10140/servicewise> |
| fr-CA | <https://fr.capterra.ca/software/10140/servicewise> |
| fr-LU | <https://www.capterra.lu/software/10140/servicewise> |
| pt | <https://www.capterra.com.br/software/10140/servicewise> |
| pt-PT | <https://www.capterra.pt/software/10140/servicewise> |

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