--- description: Get information about Amazon Connect price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Amazon Connect Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Amazon Connect](/software/1017140/amazon-connect) # Amazon Connect Canonical: https://www.capterra.in/software/1017140/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/1017140/amazon-connect?page=2) > Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. > > Verdict: Rated **4.5/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Amazon Connect? Contact centers, customer service departments, call centers, and customer support operations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 92 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Monitoring Software - Call Recording Software - Call Routing - Call Tracking Software - Callback Scheduling - Caller ID - Campaign Management Software - Contact Management Software - Dashboard Software - IVR - Interaction Tracking - List Management - Natural Language Processing - Predictive Dialer Software - Reporting/Analytics - Voice Mail - Workforce Management Software ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CXone Mpower - CallMiner Eureka - Centrical - Clinc - Cresta ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) ## Related Categories - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) - [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software) ## Alternatives 1. 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[Readymode](https://www.capterra.in/software/136728/readymode) — 4.6/5 (136 reviews) ## Reviews ### "Amazon AWS cloud" — 5.0/5 > **SYED** | *4 June 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: amazon service very very good really like the services "Fast, Reliable and easy to go" "Very good cloud based Database managed solution" > > **Cons**: "My experience with Amazon virtual private cloud (Amazon VPC)" "Excellent entry point for AWS" "Amazon EC2: Cloud Computing Companion" > > "My professional user experience of AWS Cloud" "Amazon Web Service is the Best Cloud Service Provider" ----- ### "Best Soft Phone" — 5.0/5 > **sumit** | *31 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Amazon Connect is simple, reliable, and works from anywhere. The UI is clean and easy, with good call quality and AWS integration. Call monitoring is even amazing live calls can be transmitted . > > **Cons**: Needs noise cancellation like Zoom or Teams for better calls in noisy environments.Own sound management will do the job its a good to have feature > > Good experience overall—stable, smooth, and perfect for support use as it give best call management features confrence calls contacts saving and much more i loved the product ----- ### "Reliable IVR with simple interface and ease of usage" — 5.0/5 > **Abhinash** | *26 July 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The design of Amazon Connect is simple and easy to modify the contact flows. Along with bringing onboard new users the setup is relatively easy. Integrations with different CRM are also easy and simple to support. > > **Cons**: There needs to be a feature to complete certain actions on mass, such as creating queues, predefined attributes etc. These should be able to digest a csv and create in mass instead of having to force us to create them manually one at a time. > > It is an efficient way of tracking any tasks and provides useful analytics tool to record all customer interaction. At a glance, it allows you to see the call history to be able to better serve customer as the user is able to understand the history of the clients' concerns. ----- ### "Pros and cons of Amazon connect" — 3.0/5 > **Hariesh** | *27 July 2025* | Farming | Recommendation rating: 8.0/10 > > **Pros**: Ease of Use and Accessibility Scalability and Flexibility Integration and Customization Real-Time Analytics and AI Quick setup > > **Cons**: Steep learning curve and technical complexity Limited built-in features Customer support/service frustrations > > Amazon Connect receives positive feedback for its user-friendly interface, ease of deployment, and integration with other AWS services. However, some users find the platform has a steep learning curve, particularly for advanced features, and mention technical complexity when customizing call flows or integrating with external systems. ----- ### "An excellent tool to set up and manage customer service operations." — 5.0/5 > **Shobhit** | *9 March 2025* | Events Services | Recommendation rating: 9.0/10 > > **Pros**: Amazon Connect is an amazing platform to manage customer service effectively. > > **Cons**: The user interface is basic and has room for improvement. > > Amazon Connect is a great tool from an ease of use, scalability, and integration perspective, I found it a useful product from Amazon Web Services (AWS). ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/1017140/amazon-connect?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/1017140/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data