---
description: Get information about Desk365 price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Desk365 Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Desk365](/software/1019822/desk365)

# Desk365

Canonical: https://www.capterra.in/software/1019822/desk365

Page: 1 / 2\
Next: [Next page](https://www.capterra.in/software/1019822/desk365?page=2)

> Desk365 is an AI-powered ticketing system for teams of all sizes.
> 
> Verdict: Rated **4.9/5** by 12 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 12 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Kani Technologies

## Commercial Context

- **Starting Price**: $12.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Standard plan starting at $12/user/month.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Workflow Management Software

## Integrations (5 total)

- Microsoft 365
- Microsoft 365 Copilot
- Microsoft Azure
- Microsoft Power Automate
- Microsoft Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [BeyondTrust Remote Support](https://www.capterra.in/software/86962/bomgar) — 4.6/5 (2009 reviews)

## Reviews

### "Siphosethu Desk365 Review" — 4.0/5

> **Siphosethu** | *8 August 2023* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: Being able to build in your own automations
> 
> **Cons**: The Reporting of desk 365 is very basically and could use a little more dynamic components

-----

### "A very easy and complete platform\!" — 5.0/5

> **Vitor** | *28 February 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: A lot of customization possibilities and very easy to understand and use.
Very good support by the team of desk365
Fair price.
Operability with Microsoft Teams almost 100%
> 
> **Cons**: Lack of languages change on the agent portal.
No attachment field to customize forms
No agent portal on teams.
> 
> 10/10 tool\! 
It was very simple setup. Excelent support from Kani.
The trial is quite good to test all the features (it has a lot of them)

-----

### "Desk 365---Integrated O365 Help Desk---Like it was designed by an IT professional" — 5.0/5

> **Ryan** | *23 February 2023* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: It integrates with O365.  New features (weekly\!).  Terrific (and I mean terrific) customer service.  Have a good idea for a feature?  You might see it in a month--seriously that's a realistic turn around a good feature add.  They are sensitive and responsive to feedback.  Very easy implementation, intuitive dashboard for agents and users--and it ties in tight with O365 and Teams.
> 
> **Cons**: I don't have any cons other than I wish we would have found it sooner.
> 
> Most positive and seamless implementation I've ever had.

-----

### "Desk365 review" — 5.0/5

> **Derek** | *2 March 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of usability and updates are frequent.
> 
> **Cons**: the software does everything we need. Desk365 is quick on releasing updates for features.
> 
> tracking issues for users

-----

### "Easy to Use" — 5.0/5

> **Nur Hafizah** | *10 March 2023* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: It's so easy to use and configure due to the simple interface. In addition, it's also cheaper compared to other ticketing system in the market.  Not the mention the amazing functions provided and the fast responses from Desk365 support team. The development team also very attentive to our request and suggestion.
> 
> **Cons**: Would be nice if you can notify us regarding some critical changes. Previously we've encountered some critical changes such as minimum ticket field and contact fields appear on user forms.

-----

Page: 1 / 2\
Next: [Next page](https://www.capterra.in/software/1019822/desk365?page=2)

## Links

- [View on Capterra](https://www.capterra.in/software/1019822/desk365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/237485/Desk365/> |
| en-AE | <https://www.capterra.ae/software/1019822/desk365> |
| en-AU | <https://www.capterra.com.au/software/1019822/desk365> |
| en-CA | <https://www.capterra.ca/software/1019822/desk365> |
| en-GB | <https://www.capterra.co.uk/software/1019822/desk365> |
| en-IE | <https://www.capterra.ie/software/1019822/desk365> |
| en-IL | <https://www.capterra.co.il/software/1019822/desk365> |
| en-IN | <https://www.capterra.in/software/1019822/desk365> |
| en-NZ | <https://www.capterra.co.nz/software/1019822/desk365> |
| en-SG | <https://www.capterra.com.sg/software/1019822/desk365> |
| en-ZA | <https://www.capterra.co.za/software/1019822/desk365> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"Desk365","description":"Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. \n\nBuilt for and by IT experts, our helpdesk is robust with features that cover the entire customer experience spectrum.  \n\nShorten the learning curve with easy-to-use features like Knowledge base, SLAs, and  Round Robin \n\nEmpower agents with advanced features like AI-Agent, Approval and Change management, IT Asset Management, and Automations \n\nSolve support requests across every channel your customers are on with an omnichannel approach \n\nWhat’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d8d57ed-06bc-40e8-ac9a-c385c04a470f.png","url":"https://www.capterra.in/software/1019822/desk365","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/1019822/desk365#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":12},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.in/software/1019822/desk365#faqs","mainEntity":[{"name":"What Is Desk365?","@type":"Question","acceptedAnswer":{"text":"Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. Built for and by IT experts, our helpdesk is robust with features that cover the entire customer experience spectrum.Shorten the learning curve with easy-to-use features like Knowledge base, SLAs, andRound Robin Empower agents with advanced features like AI-Agent, Approval and Change management, IT Asset Management, and Automations Solve support requests across every channel your customers are on with an omnichannel approach What’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Desk365","position":3,"item":"/software/1019822/desk365","@type":"ListItem"}],"@id":"https://www.capterra.in/software/1019822/desk365#breadcrumblist"}]}
</script>