SanCCS

Amazing tool

Comments: 1. Good Support from the company during and after onboarding.
2. UX is good and it is user friendly.
3. Simple to implement.
4. MIS reporting is very useful for management.

Pros:

1. Call management feature is very interesting which helped us to monitor and assess quality. 2. Integration is easy with our in house CRM, WhatsApp , Email and SMS.

Cons:

Everything is good but still some feature in admin panel need to improve.

Value for Money Solution

Comments: Perfect solution at a nominal cost, it gives every flexibility to the user to mold the CCS according to their requirement. Not to forget in a nominal cost.

Pros:

Features are good and support is excellent...and the Management listens to their clients n act on their requirements to the satisfactory level. The personal level support makes the user feel more confident

Cons:

Missing out on some AI features which they can implement in their solution to get the lead in the market

Positive Review for San Softwares Private Limited

Comments: Overall, I highly recommend San Softwares Private Limited to any business looking for reliable dialer and ERP solutions. Thank you for your excellent products and service!
Warm regards,
Puneet Verma

Pros:

I've been using the dialer and Veda ERP software from San Software’s Private Limited From last 6 years now, and I must say, I'm thoroughly impressed. These tools have significantly streamlined our operations and enhanced our productivity. The dialer is incredibly efficient, making communication with clients seamless, while the Veda ERP software has revolutionized our business processes, providing us with valuable insights and empowering better decision-making.

Cons:

What sets San Softwares Private Limited apart is not just the quality of their products, but also their exceptional customer support. Any time I've had an issue or a question, their support team has been quick to respond and resolve it, ensuring minimal disruption to our workflow.

SanCCS Review: Excellent Functionality with UI Enhancement Opportunities

Pros:

At Happy Holidays, we appreciate SanCCS for its user-friendliness, seamless omnichannel integration, and effortless connection with our immigration CRM. This has improved our lead follow-up process and enabled smoother client interactions across various platforms, enhancing our service delivery. SanCCS has effectively streamlined our operations, becoming an essential tool for our team.

Cons:

At Happy Holidays, we appreciate SanCCS's functionality but find its interface and color theme outdated. Improving the UI could enhance user experience and make navigation more intuitive for our team.

SanCCS in Customer Experience

Pros:

This software offers an exceptional solution for those seeking top-tier customer experiences and prompt attention to their business-related service or support needs. With its capabilities to facilitate both outgoing and incoming calls seamlessly, it ensures efficient communication. The tech team of SAN software is highly experienced and always ready to experiment new things. Recently they have integrated SANCCS with one of our ML and AI Partner to provide AI enabled customer experience with high accuracy. I highly recommend this software to anyone seeking effective call management solutions for their day-to-day business operations.

Cons:

Minor Enhancement in UI required but acceptable.