--- description: Get information about LiveAgent price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.in/software/102188/liveagent Page: 1 / 73\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) > Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial. > > Verdict: Rated **4.7/5** by 1785 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1785 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Activity Dashboard - Agent Interface - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Chat/Messaging - Chatbot software - Client Portal - Communication Management - Contact Management Software - Customer Data Management - Customer Engagement Software - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Engagement Tracking - Feedback Management - Inbox Management - Incident Management Software - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding Software - PBX - Performance Metrics - Quality Management Software - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Reporting/Analytics - Retention Tracking - Screen Sharing Software - Survey/Poll Management - Surveys & Feedback - Task Automation - Usage Tracking/Analytics - Voice Mail ... and 83 more features ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3438 reviews) 2. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18784 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Verified Reviewer** | *19 April 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Cons**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Perfect customer management software for medium businesses" — 5.0/5 > **Kamlesh** | *19 May 2026* | Market Research Software | Recommendation rating: 9.0/10 > > **Pros**: Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. > > **Cons**: Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt > > Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. ----- ### "perfect tool for team customer management" — 5.0/5 > **Abhishek Kumar** | *11 May 2026* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. > > **Cons**: the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. > > Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. ----- ### "An effective and reliable Helpdesk solution that made our customer support more simplified." — 5.0/5 > **Ishant** | *15 October 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The best part of LiveAgent to me is the ease with which it gathers all communication channels with customers in a central place. The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels. The navigation on the platform is easy and new members of the team learn to navigate through it within a short time. In terms of management, the reporting tools will be very visible regarding the performance of agents and client satisfaction. Their customer care team is also responsive, well informed, and sincerely committed to working towards the success of businesses. On the whole, LiveAgent is a great value company at any price to any company that wishes to take its customer support business to the next level. > > **Cons**: Although LiveAgent is doing very well in general, it still has a few things that can be improved. The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions. Some more enhanced report and dashboard customization features would be useful as well when it comes to data-driven teams such as our one. Besides, the first installation takes certain time to program workflows and automation rules to the point that it is perfect, however, once it is established, the system is flawless. Such are small inconveniences in the sight of the value it renders. > > The general experience with LiveAgent was very positive. It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner. The single ticketing system has greatly cut down response time, and enhanced interdepartmental cooperation. The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy. It is a great option when a company should enhance its internal efficiency and the satisfaction of clients. ----- ### "Customer support platform with minimum investment" — 4.0/5 > **Sourabh** | *29 July 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: As we belong from a service industry thats why we get different types of messages from different platforms like emails, socialmedia and websites. We also need to cater all of our customers from a platform, So liveagent helps us in connecting with them and give them proper resolution in real time > > **Cons**: The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees > > The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after installing liveagent we are able to automate lots of customer support challenges and build a better relationship with them with minimum resources investment ----- Page: 1 / 73\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data