--- description: Get information about LiveAgent price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.in/software/102188/liveagent Page: 1 / 73\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) > Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support. > > Verdict: Rated **4.7/5** by 1788 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1788 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: $15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Automated Attendant - Automated Responses - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Chat/Messaging - Chatbot software - Client Portal - Communication Management - Computer Telephony Integration - Contact Management Software - Customer Communication - Customer Data Management - Customer Engagement Software - Customer Experience Management - Customer Segmentation - Customer Support Software - Customizable Forms - Engagement Tracking - Feedback Management - IVR - Inbox Management - Incident Management Software - Knowledge Management Software - Lead Management Software - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding Software - PBX - Performance Metrics - Quality Management Software - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Retention Tracking - Screen Sharing Software - Survey/Poll Management - Surveys & Feedback - Task Automation - Ticket Management - Usage Tracking/Analytics - Voice Mail ... and 84 more features ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3472 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18808 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "A Reliable All-in-One Helpdesk with Room for Polish" — 5.0/5 > **Verified Reviewer** | *19 April 2026* | Accounting Software | Recommendation rating: 9.0/10 > > **Pros**: LiveAgent stands out for its strong value for money. You get a wide range of features—ticket management, live chat, email integration, and automation—without needing multiple tools. The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently. I also found the interface quite intuitive, so onboarding new team members didn’t take much time. The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place. Overall, it feels like a well-rounded solution for growing support teams. > > **Cons**: While the platform is feature-rich, the interface can occasionally feel a bit cluttered, especially when navigating between different sections. Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming. Customer support is generally helpful, but response times can vary depending on the issue complexity. > > My overall experience with LiveAgent has been very positive. It has significantly improved how we handle customer interactions by centralizing communication and streamlining workflows. The ease of use combined with robust features makes it suitable for both small businesses and scaling teams. Once you get familiar with the system, it becomes an indispensable tool for managing customer support efficiently. ----- ### "Perfect customer management software for medium businesses" — 5.0/5 > **Kamlesh** | *19 May 2026* | Market Research Software | Recommendation rating: 9.0/10 > > **Pros**: Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. > > **Cons**: Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt > > Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. ----- ### "perfect tool for team customer management" — 5.0/5 > **Abhishek Kumar** | *11 May 2026* | Media Production | Recommendation rating: 9.0/10 > > **Pros**: Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. > > **Cons**: the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. > > Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. ----- ### "A strong customer support and data sharing tool" — 4.0/5 > **Anamika** | *14 March 2026* | Design | Recommendation rating: 8.0/10 > > **Pros**: I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. > > **Cons**: The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. > > Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. ----- ### "Creates efficient communication center to achieve multi channel response from customers easily" — 4.0/5 > **Ankit** | *9 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too inconceivably profound and successful. You won't need to go somewhere else once you begin utilising it because of its unimaginable features. For us, auto labelling could be an exceptionallly essential work because it permits us to distinguish accurately what our clients are reacching us almost. By improving real-time communication and responses from all channels from the same area, LiveAgent made a difference for us to streamline our ordinary operations. To anybody looking for a reliable back work area application, I healthily propose LiveAgent. > > **Cons**: Modernising gaddget styles would be a little alterattion. I needed to alter one or two of the default highlights, but I was able to find or maybe simple setting alternatives for each of them. It'll take some time to get used to the interface, which I at first thought was fabulous but a small compplicated. > > It makes problem-solving straighttforward by keeping client inquiries categorised as tickets. Our Gmail account and social organize accounts are effectively synchrronized. Able to accurately degree and report the amount of client intuitive we have overseen on behalf of our clients, much obliged to LiveAgent. Diversions were killed to ensure continuous, profoundly viable benefit conveyance. We were able to increment the value of self-service and repeating questions, much obliged to the benefit robot. ----- Page: 1 / 73\ Next: [Next page](https://www.capterra.in/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data