--- description: Get information about Spiceworks Cloud Help Desk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.in/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/102709/spiceworks-it-help-desk?page=2) > Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free. > > Verdict: Rated **4.4/5** by 586 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Spiceworks Cloud Help Desk? IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 586 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: $6.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Spiceworks IT Cloud Help Desk offers a Core (free) plan and a Premium (paid) plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking Software - Assignment Management - Automated Routing - Capacity Management - Change Management Software - Compliance Management - Configuration Management - Connectivity Management - Customer Support Software - Dashboard Software - Diagnostic Tools - Event Logs - IT Asset Management Software - IT Reporting - Incident Management Software - Inventory Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Maintenance Scheduling - Monitoring - Network Analysis - Network Monitoring Software - Patch Management Software - Performance Metrics - Performance Monitoring - Prioritization - Problem Management - Real-Time Monitoring - Remote Access/Control - Reporting/Analytics - Resource Management Software - Root Cause Analysis - Self Service Portal - Server Monitoring Software - Service Level Agreement (SLA) Management - Task Management Software - Ticket Management - Uptime Reporting - Web Traffic Reporting ## Support Options - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) - [Server Monitoring Software](https://www.capterra.in/directory/32713/server-monitoring/software) - [IT Management Software](https://www.capterra.in/directory/10001/it-management/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3494 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (805 reviews) 3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4094 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) ## Reviews ### "Team friendly Spiceworks" — 5.0/5 > **Madhuri** | *1 December 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Spiceworks saved alot time by its unique features. It is secure and closed communication, easy to track assets, less issues. It is truly value for money. > > **Cons**: Due date option should be compulsory . it is at present not mandatory, so anyone can almost forget until mis team reminds. > > this is good app for team work management . fast working, no lagging, user friendly, easy to use by anyone in team ----- ### "Could do better" — 2.0/5 > **Tom** | *24 March 2025* | Nonprofit Organization Management | Recommendation rating: 2.0/10 > > **Pros**: The price point compared to other solutions > > **Cons**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22 November 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Cons**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- ### "FANTASTIC AND FREE\!" — 4.0/5 > **John** | *18 February 2026* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Free and easy to use, fits our needs for SMB perfectly\! Helps us log cases and prioritize incident response as well as history for issues. > > **Cons**: Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided. This is definitely not the norm. The other thing is increasingly paywalled. We are safe so far but not within our budget to pay out the nose for a shop with 2-3 techs. > > Fantastic\! 9/10 we have loved everything besides what I placed in the Cons. Some people miss the on-prem, but I don't miss maintaining that extra server. ----- ### "Good Helpdesk sofware that is Easy to Setup and Use" — 4.0/5 > **Steven** | *24 February 2026* | Food & Beverages | Recommendation rating: 6.0/10 > > **Pros**: It's a good ticket system. Easy to setup and use. Helps keep track of issues that I have going and keeps me from getting too discracted. > > **Cons**: I'm still bitter about the charge for SpiceWorks Cloud Helpdesk. They used the drug dealer's approach... Get us addicted, then jack up the price\! > > I liked it enough to suggest that we pay for it to continue using its features. Still bitter about the 'Free Forever' initial sales pitch. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.in/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data