--- description: Get information about Zoho Voice price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Voice Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Zoho Voice](/software/1029158/zoho-voice) # Zoho Voice Canonical: https://www.capterra.in/software/1029158/zoho-voice Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/1029158/zoho-voice?page=2) > Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation > > Verdict: Rated **4.0/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho Voice? Sales and Marketing, Customer Support, Customer Engagement, Business Phone Calls, Tele-Marketing Agents, Call Centers, Contact Centers, Recruiters, Tele-Calling Agents ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 46 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: $34.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Business Phone Edition: 1. Solo - Free (call charges applicable) 2. Team - $100/month for 10 users (1000 free outgoing mins, unlimited free incoming) 3. Office - $300/month for 30 users (2000 free outgoing mins, unlimited free incoming) 4. Corporate - $1000/month for 100 users (5000 free outgoing mins, unlimited free incoming) Enterprise Telephony Edition: 1. Basic - $34/user/month 2. Standard(Zoho friendly) - $49/month for 1 Admin and 10 Zoho agents (Imported from CRM, Desk, Recruit, or Bigin) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Dutch, English, French, German, Portuguese, Spanish - **Available Countries**: Canada, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Tracking Software - Call Transfer - Callback Scheduling - Caller ID - Caller Profiles - Campaign Management Software - Communication Management - Computer Telephony Integration - Conferencing - Contact Management Software - Customer History - Customizable Reports - Dashboard Software - Engagement Tracking - File Transfer - IVR - Interaction Tracking - Multi-Channel Communication - PBX - Phone Key Input - Power Dialer - Pre-recorded Messages - Quality Management Software - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - Ring Groups - Role-Based Permissions - SIP Trunking - Text to Speech - Virtual Extensions - VoIP Software - Voice Customization - Voice Mail ... and 1 more features ## Integrations (7 total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Call Tracking Software](https://www.capterra.in/directory/30901/call-tracking/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Sales Enablement Tool](https://www.capterra.in/directory/30798/sales-enablement/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (868 reviews) 2. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (916 reviews) 3. [VoIP.ms](https://www.capterra.in/software/203084/voip-ms) — 4.8/5 (697 reviews) 4. [CallHippo](https://www.capterra.in/software/159578/callhippo) — 4.4/5 (679 reviews) 5. [RingEX](https://www.capterra.in/software/132178/ringcentral-mvp) — 4.2/5 (1203 reviews) ## Reviews ### "best Voip app with secure connection" — 5.0/5 > **Lucas** | *9 October 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: good connections always voice transmission is clear even on mobile apps making it work from anywhere application > > **Cons**: should have a used minutes and rate of call together > > tested sole for some time and added user to it today will ramp up after this ----- ### "Zoho Voice good for SMB's who use the Zoho Eco system" — 4.0/5 > **Gavin** | *25 September 2024* | Leisure, Travel & Tourism | Recommendation rating: 7.0/10 > > **Pros**: All in one interface, control all your business office phone needs from one system. Ability to move between call logs, live calls, settings, stats and more quickly. > > **Cons**: Call reliability is improving but still quiet frustrating on a few occasion's. Calls drop or go silent during conversation1 out of 20 times and it is tricky to work out who is at fault but this is something I did not experience when using Twilio directly on Zoho CRM (over 4 years). I have made a feature request to allow managers to log into the system and add notes and tags to calls (in the call log) for the purposes of training. For example to monitor a staff's call and flag and add ratings to calls so that this data can be reviewed later. > > The best part is the support team who are always willing and dedicated and try to find work solutions. ----- ### "Improving Everyday - Proven to be a great product" — 4.0/5 > **Jessica** | *22 November 2024* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Quality keeps improving. Zoho is dedicating a lot of time and customer service is excellent. > > **Cons**: Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail\! > > In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly\! ----- ### "I WISH it was better. I WANT it to be better. I'm beating myself up waiting." — 2.0/5 > **Ryan** | *4 December 2024* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: Integrated well with the Zoho Suite including voice recordings, SMS logs. App has facial recognition login. This is why we went to Zoho Voice. > > **Cons**: 1. App in App store is still called Z-Dialer. 2. App shows Caller ID based on CRM for incoming calls, but not "Contacts" within the app do not sync with CRM. 3. Voice quality is hit-or-miss. 4. Search (within contacts, SMS) is absolutely terrible, like most of Zoho's search functions within their apps. 5. SMS function is missing features. Group text was available at one time, appears no longer. MMS works intermittently, "download" the message vs seeing it right in the app. Sharing contacts via mms didn't work last time I checked. 6. Can't find out how to set up voicemail with the Zdialer app. (Not intuitive) 7. Sometimes it doesn't ring. 8. Sometimes the app has to be rebooted to work properly. 9. When you pick up on one device, other devices continue to ring... including EVERYONE ON YOUR TEAM's EVERY DEVICE. 10. Blocked calls appear to still ring, but when you pick them up... silence. > > Support is responsive, but the app is not well polished. ----- ### "Zoho Voice love how it works, not setting it up" — 5.0/5 > **Ed** | *23 November 2024* | Accounting Software | Recommendation rating: 8.0/10 > > **Pros**: the integration with other Zoho products > > **Cons**: It can be confusing with multiple ways to configure > > Once its up and running it is easy and convenient to use. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/1029158/zoho-voice?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/1029158/zoho-voice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data