---
description: Get information about Wavity Help & Service Desk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Wavity Help & Service Desk Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Wavity Help & Service Desk](/software/1029460/wavity-help--service-desk)

# Wavity Help & Service Desk

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> Wavity Help \& Service Desk is a ticketing solution that can streamline collaboration and improve resolution times.
> 
> Verdict: Rated **4.8/5** by 46 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 46 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wavity
- **Location**: Milpitas, US
- **Founded**: 2015

## Commercial Context

- **Starting Price**: $12.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Bangladesh, Canada, France, Germany, India, Ireland, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Singapore, South Africa, Sri Lanka, Sweden, Switzerland, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Integrations (4 total)

- Dropbox
- Google Calendar
- Google Drive
- Microsoft 365

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software)
- [Change Management Software](https://www.capterra.in/directory/30958/change-management/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3487 reviews)
2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.6/5 (803 reviews)
3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4094 reviews)
4. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews)

## Reviews

### "Reliable ServiceDesk Solution for Growing Enterprises" — 5.0/5

> **Avinash** | *14 May 2026* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The automation workflows helped reduce manual follow-ups and improved SLA tracking across departments. Customer support from the Wavity team has been prompt and knowledgeable throughout implementation.
> 
> **Cons**: Initial setup for custom modules required some additional guidance however the implementation was smooth.

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### "Good Balance of Features and Affordability" — 5.0/5

> **Krishnamoorthy** | *4 June 2026* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: Compared to other ITSM tools, Wavity delivered the right mix of features and cost efficiency for our company. Ticketing \& SLA management modules worked seamlessly for our internal teams.
> 
> **Cons**: Some advanced integrations required additional configuration effort. However it was implemented efficiently

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### "Feature-Rich Service Management Platform" — 5.0/5

> **Annant** | *29 September 2026* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: We like the flexibility and the ability to customize workflows based on our requirements. The automation features help save some manual effort, and the reporting gives us a good view of our support activities and ticket trends. It’s also flexible enough to work across different teams and processes.
> 
> **Cons**: The initial setup takes some time and planning, and a few features take a little while to get familiar with. Having more ready-to-use configurations and templates would make the setup process easier, especially for teams getting started with the platform.
> 
> From an IT management perspective, Wavity Help \& ServiceDesk has worked well for us. It gives us the tools we need to manage tickets, service requests, workflows, and reporting in one place. After setting it up around our processes, it has become a useful part of our day-to-day support work.

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### "Great Tool for improving process efficiency." — 5.0/5

> **Srivathsa** | *6 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10
> 
> **Pros**: The automation features significantly reduce manual workloads and response times.
> 
> **Cons**: Nothing as of now, The version is working as up to our expectations.

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### "Wavity provides excellent value for the price" — 5.0/5

> **Nilesh** | *13 February 2025* | Chemicals | Recommendation rating: 10.0/10
> 
> **Pros**: The platform is easy to set up and has all the features needed for a Helpdesk solution.
> 
> **Cons**: Integration with third-party applications can sometimes be tricky.

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## Links

- [View on Capterra](https://www.capterra.in/software/1029460/wavity-help--service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/251227/Wavity-Help--Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/1029460/wavity-help--service-desk> |
| en-AU | <https://www.capterra.com.au/software/1029460/wavity-help--service-desk> |
| en-CA | <https://www.capterra.ca/software/1029460/wavity-help--service-desk> |
| en-GB | <https://www.capterra.co.uk/software/1029460/wavity-help--service-desk> |
| en-IE | <https://www.capterra.ie/software/1029460/wavity-help--service-desk> |
| en-IL | <https://www.capterra.co.il/software/1029460/wavity-help--service-desk> |
| en-IN | <https://www.capterra.in/software/1029460/wavity-help--service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/1029460/wavity-help--service-desk> |
| en-SG | <https://www.capterra.com.sg/software/1029460/wavity-help--service-desk> |
| en-ZA | <https://www.capterra.co.za/software/1029460/wavity-help--service-desk> |

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