---
description: Get information about Saufter.io price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Saufter.io Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Conversational AI Platform](/directory/31596/conversational-ai-platform/software) > [Saufter.io](/software/1031006/saufter-io)

# Saufter.io

Canonical: https://www.capterra.in/software/1031006/saufter-io

> Cloud-based email marketing and customer support tool with behavioral tracking, audience segmentation, and automation.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Saufter.io?

Small to midsize e-commerce and SaaS businesses, including startups, seeking tools for customer support automation and engagement.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Saufter

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automated Routing
- Customer Database
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Third-Party Integrations
- Workflow Management Software

## Integrations (2 total)

- Shopify
- WooCommerce

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3472 reviews)
2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.6/5 (795 reviews)
3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews)
4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4090 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1788 reviews)

## Reviews

### "Out of the Box Automations for E-commerce" — 5.0/5

> **Bojan** | *27 December 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: There are multiple automation features that I use on Saufter. Some of the automations I have setup on my account are these:

- Refund and Anti-Refund automations: This automates the whole return process, while offering excahnges and discounts if customer decides not keep the product. It was easy 5-7 minutes setup and it covers so many edge cases.

- International Shipment Automation: In 5 minutes I was able to setup a scenario where an international order is stuck in customs and the software provided them country-wise next steps. It is truly end-to-end automation.
> 
> **Cons**: There are multiple features that I haven't tried yet.
> 
> I believe it is a really innovative product, it is not like other chat bots since it actually covers backend processing and can actually 'do' something.

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### "Unconventional Automations in E-Commerce" — 5.0/5

> **Brian** | *23 February 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I utilize a variety of Saufter's automated functions. Here are a few of the automations I've set up on my account:

- Automation for refunds and anti-refunds: This streamlines the entire return procedure and provides discounts and exchanges in the event that the customer chooses not to keep the item. It covered a lot of edge scenarios and was simple to put up in five to seven minutes.

- International Shipment Automation: I built up a scenario in which an international order is blocked in customs and the program gives them the next actions to take, country by country, in only five minutes. Indeed, end-to-end automation is involved.
> 
> **Cons**: I haven't used a number of the features.
> 
> I think it's a rather unique idea; unlike other bots, it can truly "do" stuff and covers backend processing.

## Links

- [View on Capterra](https://www.capterra.in/software/1031006/saufter-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/253132/Saufter-io/> |
| en-AE | <https://www.capterra.ae/software/1031006/saufter-io> |
| en-AU | <https://www.capterra.com.au/software/1031006/saufter-io> |
| en-CA | <https://www.capterra.ca/software/1031006/saufter-io> |
| en-GB | <https://www.capterra.co.uk/software/1031006/saufter-io> |
| en-IE | <https://www.capterra.ie/software/1031006/saufter-io> |
| en-IL | <https://www.capterra.co.il/software/1031006/saufter-io> |
| en-IN | <https://www.capterra.in/software/1031006/saufter-io> |
| en-NZ | <https://www.capterra.co.nz/software/1031006/saufter-io> |
| en-SG | <https://www.capterra.com.sg/software/1031006/saufter-io> |
| en-ZA | <https://www.capterra.co.za/software/1031006/saufter-io> |

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