---
description: Get information about BoldDesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BoldDesk Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [BoldDesk](/software/1032611/bolddesk)

# BoldDesk

Canonical: https://www.capterra.in/software/1032611/bolddesk

> BoldDesk is premium customer service software that allows your organization to turn customers into fans.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses BoldDesk?

Designed for SMBs and enterprises in SaaS, IT services, e‑commerce, finance, education, and customer-facing teams that need scalable, efficient customer support management.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Syncfusion
- **Location**: Morrisville, US
- **Founded**: 2001

## Commercial Context

- **Starting Price**: $0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Starting at $99 for 5 agents
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Canada, India, Mexico, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Autoresponders
- CRM Software
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customizable Branding
- Customizable Templates
- Email Management Software
- Feedback Management
- Full Text Search
- Inbox Management
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Live Chat Software
- Macros/Templated Responses
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Offline Form
- Prioritization
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SEO Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- User Management
- Workflow Management Software

## Integrations (32 total)

- Aircall
- Asana
- Azure DevOps Server
- Custom Solutions
- Dropbox Business
- Exotel
- Facebook Apps and Tabs
- Google Drive
- Gupshup
- HubSpot CRM
- Instagram
- Jira
- KrispCall
- Mailchimp
- Microsoft 365

... and 17 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [IT Ticketing Systems Software](https://www.capterra.in/directory/32623/it-ticketing-systems-software/software)
- [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software)
- [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews)

## Reviews

### "Turn your email desk, into your teams email desk" — 5.0/5

> **ross** | *23 February 2026* | Wholesale | Recommendation rating: 10.0/10
> 
> **Pros**: Best customer support on software that I have had in a long time. I called and emailed several times week one of my set up, they never got tired of hearing from me
> 
> **Cons**: For my small business, it is a little pricey because I only need a portion of what this software can do.
> 
> Software is great\! It has made my office work teamwork\! It has so many features that we will be growing into this software for a few years.

## Links

- [View on Capterra](https://www.capterra.in/software/1032611/bolddesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/255105/BoldDesk/> |
| en-AE | <https://www.capterra.ae/software/1032611/bolddesk> |
| en-AU | <https://www.capterra.com.au/software/1032611/bolddesk> |
| en-CA | <https://www.capterra.ca/software/1032611/bolddesk> |
| en-GB | <https://www.capterra.co.uk/software/1032611/bolddesk> |
| en-IE | <https://www.capterra.ie/software/1032611/bolddesk> |
| en-IL | <https://www.capterra.co.il/software/1032611/bolddesk> |
| en-IN | <https://www.capterra.in/software/1032611/bolddesk> |
| en-NZ | <https://www.capterra.co.nz/software/1032611/bolddesk> |
| en-SG | <https://www.capterra.com.sg/software/1032611/bolddesk> |
| en-ZA | <https://www.capterra.co.za/software/1032611/bolddesk> |

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