--- description: Get information about Verint Messaging price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Verint Messaging Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Chatbot software](/directory/32448/chatbot/software) > [Verint Messaging](/software/1032791/verint-messaging) # Verint Messaging Canonical: https://www.capterra.in/software/1032791/verint-messaging Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/1032791/verint-messaging?page=2) > Cloud-based platform that enables businesses to improve personalized communication with customers through instant messaging. > > Verdict: Rated **4.4/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Verint Messaging? Designed for businesses in the customer service industry, the cloud-based tool helps streamline personalized multi-channel communication on a centralized platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 8 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Verint - **Location**: Melville, US - **Founded**: 2004 ## Commercial Context - **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Andorra, Argentina, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Cambodia, Chile, China and 96 more ## Features - AI Copilot - Automated Responses - Chatbot software - Interaction Tracking - Multi-Channel Communication - Natural Language Processing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support ## Category - [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software) ## Related Categories - [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) ## Alternatives 1. [ChatGPT](https://www.capterra.in/software/1049484/chatgpt) — 4.4/5 (336 reviews) 2. [Chatbase](https://www.capterra.in/software/1053300/chatbase) — 4.3/5 (73 reviews) 3. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Botsonic](https://www.capterra.in/software/1061327/botsonic) — 4.8/5 (79 reviews) 5. [Wati](https://www.capterra.in/software/204314/wati) — 4.6/5 (202 reviews) ## Reviews ### "Customer feedback manager" — 4.0/5 > **Mas Adiana** | *7 April 2022* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: This application helps with managing customer feedback, from our own website and from the our social media account. It help us to collect and analyzed our brands reputation. > > **Cons**: This software is not flexible, as it can be used to only engage with the message that we get from the inbox and monitor the engagement with customer. There are no analytics report that can be produce from this software. ----- ### "Simple and Effective Engagement Tool" — 4.5/5 > **Amy** | *23 November 2015* | Primary/Secondary Education | Recommendation rating: 8.0/10 > > **Pros**: Conversocial stuck out to me above other social media listening tools because of its simplicity and easy to use platform. The layout of Conversocial is strategic and everything seems to have a place. The shortcut options are quick and I love how easy it is to use their keyword search (for the most part). My other favorite features from Conversocial are the way they pull up previous engagements. You can see how many times each user has mentioned your company/brand/school and then can view those previous conversations. With other engagement tools, I've had to click around a few times to view previous engagements, or there is no option to view them. Conversocial has found a very efficient way to provide this data. They also have a wonderful tech support team and are quick to act whenever myself or my team experienced issues. The tagging options were simple to use as well. > > **Cons**: I wish Conversocial had an app for their platform. Since conversations on social media occur 24/7, it'd be nice to quickly access Coversocial from my phone and archive, respond, etc. quickly. I also wish it was easier to bulk archive in Conversocial as well as only search for items that weren't already assigned or archived. All in all, this is a great platform, though. ----- ### "Conversocial: One of the best for social monitoring and engagement" — 4.0/5 > **Nolan** | *23 November 2015* | Primary/Secondary Education | Recommendation rating: 8.0/10 > > **Pros**: The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts. My team used Conversocial to monitor conversations on 60+ Facebook pages and multiple Twitter accounts, but I've also used Salesforce Radian6, Salesforce Social Studio, Percolate, and Hootsuite. Conversocial has one of the best user interfaces I've encountered. It's easy to select single or multiple accounts and channels, apply tags for categorization, assign out to different team members, and even create and use macros to do several actions at once. Plus, Conversocial has keyboard shortcut keys for most of these actions, which other platforms are either completely lacking or too limited. The team at Conversocial were always great to work with and responsive to service requests or questions. > > **Cons**: The only reason my team stopped using Conversocial was to switch to a more fully-featured social media management suite so we could have all aspects of social managed within one platform (Monitoring, Publishing, Listening, Reporting, etc). If you're looking for a point solution, Conversocial's great. They do have some limited reporting and are working on further offerings there. ----- ### "Manage customer feedback with ease" — 4.0/5 > **Verified Reviewer** | *19 January 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: I have to admit that Conversocial is amazing when it comes to managing customer feedback. Not only is it super-easy to use but it has some of the best features that help you do a lot more than messaging. 1. A helpful tool for social listening and managing brand reputation. 2. Powerful analytics and automation feature. 3. Supports multiple channels and is fairly scalable. > > **Cons**: 1. Needs regular updates and new features quite often. 2. It is pricey. > > If you can afford it, go for it. I’m sure you'll love using Conversocial for the fact that it has a lot to offer its clients. ----- ### "Conversocial for Dedicated Social Customer Care and Engagement" — 5.0/5 > **David** | *19 November 2015* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Not only does the technology meet our needs, the partnership with Conversocial as an organization is incredibly valuable. They consistently position themselves in an anticipatory industry foothold, helping us identify and meet opportunities to stay ahead of customer expectations. This holds for reporting, associate experience, and the partnerships they build with social media entities. We have a solution and subject matter experts that help us use it to its fullest capacity. > > **Cons**: Hard to pick out anything in particular. Any issues we've had, we've been able to work quickly to either resolve or road-map solutions. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/1032791/verint-messaging?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/1032791/verint-messaging) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data