---
description: Get information about CRM Messaging price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: CRM Messaging Price, Features, Reviews & Ratings - Capterra India
---

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# CRM Messaging

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> Simplify customer communication with CRM Messaging—SMS, WhatsApp, email, and voice in one powerful platform
> 
> Verdict: Rated **4.6/5** by 39 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses CRM Messaging?

CRM Messaging is for small and mid-sized businesses (SMBs) looking to streamline customer communication, automation, and engagement across SMS, WhatsApp, email, voice calls, and live chat effortlessly

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 39 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: CRM Messaging

## Commercial Context

- **Starting Price**: $29.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Available from $29 per month.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- 2-Way Messaging
- Automated Responses
- Call Center Management
- Call Monitoring Software
- Call Transcription
- Campaign Planning
- Campaign Scheduling
- Chat/Messaging
- Chatbot software
- Contact Management Software
- Customer Segmentation
- Customizable Fields
- Event Triggered Actions
- IVR
- Landing Pages/Web Forms
- Live Chat Software
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Multi-Channel Communication
- Multi-Language
- Real-time Consumer-facing Chat
- Recording
- Reporting/Analytics
- Scheduled Messaging
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (21 total)

- HighLevel
- HubSpot CRM
- Pabbly Connect
- SMS-iT
- Salesforce Marketing Cloud
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Shopify
- Shopify Plus
- Sinch MessageMedia
- Stripe
- Stripe Billing
- Stripe Invoicing
- Telnyx Suite

... and 6 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Email Marketing Tool](https://www.capterra.in/directory/30013/email-marketing/software)
- [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software)
- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)
- [SMS Marketing Software](https://www.capterra.in/directory/30842/sms-marketing/software)

## Alternatives

1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [Project Broadcast](https://www.capterra.in/software/1059384/project-broadcast) — 4.9/5 (647 reviews)
3. [SlickText](https://www.capterra.in/software/155430/slicktext-com) — 4.8/5 (268 reviews)
4. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [Omnisend](https://www.capterra.in/software/153508/omnisend) — 4.7/5 (836 reviews)

## Reviews

### "CRM Messaging - Go to Tool for Whatsapp/Text in CRM" — 3.0/5

> **Ashutosh** | *11 December 2024* | E-Learning | Recommendation rating: 7.0/10
> 
> **Pros**: CRM Messaging is easy to integrate and the features of streamlining the messaging (text/whatsapp) with the lead is good. You can compose and send right from your CRM after integration
> 
> **Cons**: Creating whatsapp template needs to be worked on again.
> 
> Overall experience has been satisfactory. The setup is easy and user friendly, which is a plus. However when it comes to whatsapp templating with images, it lacks behind. The current handling of images feels limited and could use significant improvement.

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### "Best Platform for Email Marketing" — 5.0/5

> **Andrea** | *24 November 2024* | Information Services | Recommendation rating: 10.0/10
> 
> **Pros**: Its Email Marketing Feature, its cost effective and we find tons of feature such as Hyper personalization, segmentation, audience cleanup and more
> 
> **Cons**: if you will not connect with their executive for demo its hard to find all the features they have
> 
> I loved CRM Messaging, currently its my go to platform for any kind of campaign

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### "Very Good Quality and Cost Effective" — 5.0/5

> **Shankar** | *15 June 2024* | Accounting Software | Recommendation rating: 10.0/10
> 
> **Pros**: CRM Messaging software is very cost effective able to contact many customers with minimum investment.
> 
> **Cons**: CRM Messaging helps to use tool as one platform for messaging, calling, scheduling appointment with customers.
> 
> Ultimate CRM Messaging software, I have used many software's but according to me this is the best CRM Messaging Software which provides all benefit under one rood.

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### "Easy to Use and Awesome Customer Service" — 5.0/5

> **Sambhavi** | *27 May 2024* | Management Consulting | Recommendation rating: 10.0/10
> 
> **Pros**: It helps us connect with customers via SMS and WhatsApp, and their workflow feature assists us in setting up automation based on keyword or event triggers, which I like the most
> 
> **Cons**: Nothing yet\! I am happy with the service and product

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### "One of the Best Platform for SMS & WhatsApp Marketing" — 5.0/5

> **Priyanka** | *14 May 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: One of the best thing about CRM Messaging is they launch new features bi-weekly and their customer support team
> 
> **Cons**: I think their UI need to be more user friendly

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## Links

- [View on Capterra](https://www.capterra.in/software/1033813/crm-messaging)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/265327/CRM-Messaging/> |
| en-AE | <https://www.capterra.ae/software/1033813/crm-messaging> |
| en-AU | <https://www.capterra.com.au/software/1033813/crm-messaging> |
| en-CA | <https://www.capterra.ca/software/1033813/crm-messaging> |
| en-GB | <https://www.capterra.co.uk/software/1033813/crm-messaging> |
| en-IE | <https://www.capterra.ie/software/1033813/crm-messaging> |
| en-IL | <https://www.capterra.co.il/software/1033813/crm-messaging> |
| en-IN | <https://www.capterra.in/software/1033813/crm-messaging> |
| en-NZ | <https://www.capterra.co.nz/software/1033813/crm-messaging> |
| en-SG | <https://www.capterra.com.sg/software/1033813/crm-messaging> |
| en-ZA | <https://www.capterra.co.za/software/1033813/crm-messaging> |

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