---
description: Get information about elastic price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: elastic Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [elastic](/software/1042240/elastic)

# elastic

Canonical: https://www.capterra.in/software/1042240/elastic

> Elastic offers customer service departments an intuitive omnichannel chatbot solution.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Elastic Information Technology Services

## Commercial Context

- **Starting Price**: $275.00
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Italian, Japanese, Malay, Russian, Thai, Traditional Chinese, Vietnamese
- **Available Countries**: China, France, Germany, Indonesia, Malaysia, Oman, Philippines, Saudi Arabia, Thailand, United Arab Emirates

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- Chat/Messaging
- Chatbot software
- Code-free Development
- Customer Support Software
- Lead Qualification
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Language
- Pre-Configured Bot
- Proactive Chat
- Transfers/Routing

## Integrations (8 total)

- Intercom
- Mailchimp
- Shopify
- Slack
- Stripe
- Twilio
- WooCommerce
- Zapier

## Support Options

- FAQs/Forum
- 24/7 (Live rep)

## Category

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software)

## Alternatives

1. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [Birdeye](https://www.capterra.in/software/152997/birdeye) — 4.7/5 (702 reviews)
3. [SAS Viya](https://www.capterra.in/software/1043140/sas-viya) — 4.4/5 (12 reviews)
4. [ChatBot](https://www.capterra.in/software/166420/chatbot) — 4.6/5 (66 reviews)
5. [Freshchat](https://www.capterra.in/software/158117/freshchat) — 4.1/5 (115 reviews)

## Reviews

### "\[sensitive content hidden\] Is a Superstar" — 5.0/5

> **Renerose** | *4 May 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The system is easy to use and with realtime tracking that allows you to see the progress of your campaign.
> 
> **Cons**: Uploading database could still be improved
> 
> The promptness of customer service team is 5 star. \[sensitive content hidden\] is a superstar\! She is alway available whenever I have questions or needed some help.

-----

### "Excellent AI Chat bot" — 5.0/5

> **Farha** | *3 May 2023* | Biotechnology | Recommendation rating: 10.0/10
> 
> **Pros**: Product easy to use , have multiple channels integration
> 
> **Cons**: The interface is not catchy , should have more helpful videos and tutorials

-----

### "Easy to manage AI chatbot" — 5.0/5

> **Sheena** | *3 May 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to manage and deploy on other platforms
> 
> **Cons**: Mobile application can improve the options ,like desktop option
> 
> 24/7 availability and good customer management.

## Links

- [View on Capterra](https://www.capterra.in/software/1042240/elastic)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10004359/Elastic/> |
| en-AE | <https://www.capterra.ae/software/1042240/elastic> |
| en-AU | <https://www.capterra.com.au/software/1042240/elastic> |
| en-CA | <https://www.capterra.ca/software/1042240/elastic> |
| en-GB | <https://www.capterra.co.uk/software/1042240/elastic> |
| en-IE | <https://www.capterra.ie/software/1042240/elastic> |
| en-IL | <https://www.capterra.co.il/software/1042240/elastic> |
| en-IN | <https://www.capterra.in/software/1042240/elastic> |
| en-NZ | <https://www.capterra.co.nz/software/1042240/elastic> |
| en-SG | <https://www.capterra.com.sg/software/1042240/elastic> |
| en-ZA | <https://www.capterra.co.za/software/1042240/elastic> |

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