---
description: Get information about Be Aware Desktop price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Be Aware Desktop Price, Features, Reviews & Ratings - Capterra India
---

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# Be Aware Desktop

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> Be Aware Desktop is a CRM customer-service desktop solution that can manage multiple internal and external customer service operations.
> 
> Verdict: Rated **4.6/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 9 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.6/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Be Aware 360

## Commercial Context

- **Starting Price**: $49.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil and 140 more

## Features

- Activity Dashboard
- Alerts/Escalation
- CRM Software
- Call Center Management
- Contact Management Software
- Data Import/Export
- Document Storage
- Email Management Software
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Lead Management Software
- Lead Qualification
- Mobile Access
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Sales Pipeline Management
- Segmentation
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Integrations (15 total)

- CXone Mpower
- Chat2Desk
- Data Viewer Total Document Management
- Field Service Cloud
- GENESYS
- Gestión de Archivo Documental
- Jira
- Manager365
- MarketingPlatform
- Microsoft Power BI
- Pipeline CRM
- Tableau
- VTEX
- miEdge
- wolkvox

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18768 reviews)
3. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4451 reviews)
4. [Dynamics 365](https://www.capterra.in/software/157279/dynamics-365) — 4.4/5 (5811 reviews)
5. [Kylas Sales CRM](https://www.capterra.in/software/210630/kylas) — 4.8/5 (573 reviews)

## Reviews

### "Be Aware 360 - A cost Effective CRM and Process management Solution" — 5.0/5

> **Juan** | *27 November 2023* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Workflows
Notifications
Contact Management
Checklist
Sales and service management in the same plattform
> 
> **Cons**: Be Aware is a young product and it lacks with some functionality, however in the time using it this GAP has ben decreased because new functionalities are constantly being released.

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### "Un CRM que sorprende" — 5.0/5

> **Marcelo** | *27 November 2023* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: La facilidad para configurar procesos y flujos de atención, la trazabilidad que entrega nos permite tomar decisiones para mejorar la operación.
> 
> **Cons**: En general le faltan algunas funcionalidades, pero en el tiempo que lo hemos usado todos los meses agregan funcionalidades que van achicando el gap.
> 
> Plataforma muy estable, nos permite operar y dar una buena atención de nuestros clientes.
La relación precio calidad es muy buena.

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### "El mejor software creado para CX, Servicio al cliente y mesa de ayuda" — 5.0/5

> **Milagros** | *2 February 2024* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: El gran diferencial que ofrece sobre otras soluciones del mercado, donde muestra una linea de tiempo para controlar el proceso, la semaforización y control de SLA y SLO, además el valor adicional de Field Service sobre la misma solución.
> 
> **Cons**: la necesidad de base de conocimiento aunque es algo que será entregado en el proximo release, marzo 2024
> 
> Excelente experiencia, además es importante mencionar su precio competitivo

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### "Be Aware 360" — 5.0/5

> **Andres** | *2 February 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Plataforma en Nube (SaaS) con el respaldo y la seguridad de la plataforma Amazon, integrable con otras plataformas
> 
> **Cons**: Varias opciones de mejora e integración.
> 
> Excelente experiencia como usuario interno de Be Aware 360

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### "Un servicio muy completo" — 5.0/5

> **Walter Martín** | *26 January 2024* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: Contiene una gran cantidad de funcionalidades que abarcan muchos casos de uso. Gran personalización de reportes y procesos.
> 
> **Cons**: Necesidad de acoplarse con otras aplicaciones para incluir canales.
> 
> La experiencia general es muy buena, me agrada el grado de personalización para todas las necesidades requeridas

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## Links

- [View on Capterra](https://www.capterra.in/software/1050079/be-aware-desktop)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10009669/Be-Aware-Desktop/> |
| en-AE | <https://www.capterra.ae/software/1050079/be-aware-desktop> |
| en-AU | <https://www.capterra.com.au/software/1050079/be-aware-desktop> |
| en-CA | <https://www.capterra.ca/software/1050079/be-aware-desktop> |
| en-GB | <https://www.capterra.co.uk/software/1050079/be-aware-desktop> |
| en-IE | <https://www.capterra.ie/software/1050079/be-aware-desktop> |
| en-IL | <https://www.capterra.co.il/software/1050079/be-aware-desktop> |
| en-IN | <https://www.capterra.in/software/1050079/be-aware-desktop> |
| en-NZ | <https://www.capterra.co.nz/software/1050079/be-aware-desktop> |
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