---
description: Get information about Digital Clienteling price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Digital Clienteling Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Digital Clienteling](/software/1066124/digital-clienteling)

# Digital Clienteling

Canonical: https://www.capterra.in/software/1066124/digital-clienteling

> Digital clienteling software that enables live co-shopping via chat, voice, and video between brand associates and customers.
> 
> Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Digital Clienteling?

Online merchants selling high consideration products that would benefit in a consultative sale.  Luxury, apparel, home goods, jewelry and cosmetics are all categories that thrive using Immerss.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 5 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Immerss

## Commercial Context

- **Starting Price**: $110.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Pricing is based on merchant's website traffic and includes all available digital clienteling features with unlimited users.  Pricing starts at $110/mo and increases based on monthly unique website sessions based on the monthly session caps below.

Up to 5k Monthly Website Sessions - $130/mo
Up to 25k Monthly Website Sessions - $165/mo
Up to 50k Monthly Website Sessions -  $275/mo
Up to 100k Monthly Website Sessions -  $385/mo
Up to 250k Monthly Website Sessions - $2,200/mo
Up to 500k Monthly Website Sessions - $3,575/mo
Up to 1M Monthly Website Sessions - $4,950/mo
Up to 2.5M Monthly Website Sessions - $7,242/mo
Up to 5M Monthly Website Sessions - $9,350/mo
Up to 7.5M Monthly Website Sessions - $15,033/mo
Up to 10M Monthly Website Sessions - $21,450
Up to 10M+ Monthly Website Sessions - Custom
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Chat/Messaging
- Customizable Branding
- Geotargeting
- Mobile Access
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (2 total)

- Shopify
- Shopify Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Alternatives

1. [WhatsApp](https://www.capterra.in/software/180345/whatsapp) — 4.7/5 (16296 reviews)
2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews)
4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Immerss Vitual Software Review" — 5.0/5

> **robin** | *17 October 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The Immerss system is very user friendly and also feels personal to our clients. The reporting is easy to read, and the contact system is also efficient and easy to use. Customer really like the live video and direct call feature.
> 
> **Cons**: Sometimes it can be more challenging to connect on a personal level with clients in the digital world, but the Immerss system makes it easier with features like the live video or direct call option.
> 
> Overall my experience with very good. It helps us to elevate the online shopping experience and add more sales revenue.

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### "NG Nutra Immerss" — 5.0/5

> **Gunar** | *22 May 2024* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: Everything is great, except for the text messages not giving the sales rep a sale
> 
> **Cons**: Text messaging not giving the sales rep the sale
> 
> Overall, it is a great experience for us and the consumer\!

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### "Elevate Customer Relationships with Immerss.Live: A Game-Changer for Clienteling" — 5.0/5

> **Madeleine** | *14 October 2024* | Apparel & Fashion | Recommendation rating: 10.0/10
> 
> **Pros**: I’m thrilled with Immerss.Live as a clienteling solution\! The platform has transformed the way I connect with my customers, making interactions more personal and engaging. Its user-friendly interface allows me to effortlessly manage client relationships, track preferences, and tailor experiences to each individual. The ability to offer live shopping sessions  and virtual consults enhances my service, creating memorable shopping experiences that keep customers coming back. Overall, Immerss.Live is a game-changer for building loyalty and driving sales—highly recommended\!
> 
> **Cons**: I really don't have any complaints. It's a really well built out solution for my fashion business, and I'm making north of 5x ROI on my investment.
> 
> Clienteling with Immerss has truly catapulted my business to new heights. By fostering deeper connections with my customers, I’ve transformed casual shoppers into loyal advocates. The platform’s intuitive tools allow me to personalize interactions, track preferences, and provide tailored recommendations in real-time. This level of engagement not only enhances the customer experience but also drives repeat sales and boosts overall revenue. Immerss has empowered me to create meaningful relationships that resonate with my brand, leading to significant growth and a thriving community around my business.

-----

### "Assistant store manger" — 5.0/5

> **Grant** | *28 October 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Easy of use and being able to reach a wider range of people
> 
> **Cons**: Not being able to try products on is a hard to over come some times
> 
> Positive it is extremely easy to use and has been helpful for us

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### "Sales Associate" — 5.0/5

> **sam** | *17 October 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: what I liked the most was being able to provide the customers with a truly personalized experience.
> 
> **Cons**: Not being able to reach customers and create a more personalized relationship.
> 
> Overall, it's been a game changer for customer engagement as well for us as a company.

## Links

- [View on Capterra](https://www.capterra.in/software/1066124/digital-clienteling)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10020485/Digital-Clienteling/> |
| en-AE | <https://www.capterra.ae/software/1066124/digital-clienteling> |
| en-AU | <https://www.capterra.com.au/software/1066124/digital-clienteling> |
| en-CA | <https://www.capterra.ca/software/1066124/digital-clienteling> |
| en-GB | <https://www.capterra.co.uk/software/1066124/digital-clienteling> |
| en-IE | <https://www.capterra.ie/software/1066124/digital-clienteling> |
| en-IL | <https://www.capterra.co.il/software/1066124/digital-clienteling> |
| en-IN | <https://www.capterra.in/software/1066124/digital-clienteling> |
| en-NZ | <https://www.capterra.co.nz/software/1066124/digital-clienteling> |
| en-SG | <https://www.capterra.com.sg/software/1066124/digital-clienteling> |
| en-ZA | <https://www.capterra.co.za/software/1066124/digital-clienteling> |

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