---
description: Get information about Maqsam price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Maqsam Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Maqsam](/software/1068941/Maqsam)

# Maqsam

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> Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, revolutionizing customer experience.
> 
> Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Maqsam?

Maqsam is ideal for businesses that rely on phone communication. Whether for sales or support, Maqsam caters to the needs of companies in Arabia prioritizing customer-centric strategies.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 11 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Maqsam

## Commercial Context

- **Starting Price**: $45.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, English
- **Available Countries**: Algeria, Bahrain, Egypt, Ethiopia, Ghana, India, Indonesia, Iraq, Jordan, Kenya, Kuwait, Lebanon, Libya, Morocco, Oman, Palestinian Territories, Qatar, Saudi Arabia, Singapore, South Africa and 4 more

## Features

- Activity Dashboard
- Auto-Dialer
- Automated Routing
- CRM Software
- Call Center Management
- Customer Communication
- Customer History
- Dashboard Software
- Multi-Channel Communication
- Multi-Language
- Performance Metrics
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sentiment Analysis
- Speech Recognition Software
- Surveys & Feedback
- Third-Party Integrations

## Integrations (6 total)

- Freshdesk
- HubSpot CRM
- Pipedrive
- SalesLoft
- Zendesk Suite
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software)

## Related Categories

- [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [Customer Retention Software](https://www.capterra.in/directory/34255/customer-retention/software)
- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)
- [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18768 reviews)
3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Maqsam overall experience" — 5.0/5

> **Narender** | *13 October 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: Very simple interface, easy navigation, very easy to find call recording, missed calls, abandoned calls, and Data reports
> 
> **Cons**: Call Filter option, sometimes i find difficultly to find some calls from agents
> 
> Its very good experience with maqsam from last 6 months, its very rare that i have contacted maqsam team for support.

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### "Calling Improvements" — 4.0/5

> **Eslam** | *14 October 2024* | Education Management | Recommendation rating: 7.0/10
> 
> **Pros**: the useful interface for calling and the useful dashboard
> 
> **Cons**: quality of the ongoing calling for some African countries
> 
> good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software

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### "Office or via phone call" — 5.0/5

> **qais** | *13 August 2024* | Health, Wellness & Fitness | Recommendation rating: 9.0/10
> 
> **Pros**: Great KPI's , applications on IOS and android , AI emojis
> 
> **Cons**: No Hotline number , but over all all things are great
> 
> Great platform to enhance and control the customer service and the employees

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### "Not good at all." — 3.0/5

> **Karima** | *13 October 2024* | Banking | Recommendation rating: 6.0/10
> 
> **Pros**: It records calls, and we can listen to them after the call without needing to be an admin.
> 
> **Cons**: \*It disconnects frequently during calls, regardless of the internet strength. 
\*The client cannot call back and be redirected to the person they initially spoke to. 
\*The sound is delayed.
> 
> Not good at all  
For me, it has many problems.

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### "Maqsam Pros and Cons" — 5.0/5

> **Jennifer** | *16 October 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them
> 
> **Cons**: sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile
> 
> My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny

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## Links

- [View on Capterra](https://www.capterra.in/software/1068941/Maqsam)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10022352/Maqsam/> |
| en-AE | <https://www.capterra.ae/software/1068941/Maqsam> |
| en-AU | <https://www.capterra.com.au/software/1068941/Maqsam> |
| en-CA | <https://www.capterra.ca/software/1068941/Maqsam> |
| en-GB | <https://www.capterra.co.uk/software/1068941/Maqsam> |
| en-IE | <https://www.capterra.ie/software/1068941/Maqsam> |
| en-IL | <https://www.capterra.co.il/software/1068941/Maqsam> |
| en-IN | <https://www.capterra.in/software/1068941/Maqsam> |
| en-NZ | <https://www.capterra.co.nz/software/1068941/Maqsam> |
| en-SG | <https://www.capterra.com.sg/software/1068941/Maqsam> |
| en-ZA | <https://www.capterra.co.za/software/1068941/Maqsam> |

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