---
description: Get information about WhatsApp Business API price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WhatsApp Business API Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Chatbot software](/directory/32448/chatbot/software) > [WhatsApp Business API](/software/1071898/WhatsApp-Business-API)

# WhatsApp Business API

Canonical: https://www.capterra.in/software/1071898/WhatsApp-Business-API

> WhatsApp Business API is a telephony software that helps companies to communicate with customers via integrated WhatsApp messaging.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses WhatsApp Business API?

We fit across different industry verticals, hospitality, healthcare, e-commerce, logistics, government, political, education, finance and more

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Spark TG

## Commercial Context

- **Starting Price**: ₹1,000.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: India, United States

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- Chatbot software
- Code-free Development
- Customer Support Software
- Customizable Branding
- Language Detection
- Lead Qualification
- Natural Language Processing
- Pre-Configured Bot
- Query Suggestions
- Transfers/Routing

## Integrations (80 total)

- Freshdesk
- Freshdesk Omni
- Lead
- Salesforce Communications Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Zoho Analytics
- Zoho Apptics
- Zoho Assist
- Zoho BackToWork
- Zoho Backstage
- Zoho Billing
- Zoho Bookings
- Zoho Books
- Zoho BugTracker

... and 65 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software)

## Alternatives

1. [ChatGPT](https://www.capterra.in/software/1049484/chatgpt) — 4.4/5 (336 reviews)
2. [Chatbase](https://www.capterra.in/software/1053300/chatbase) — 4.3/5 (73 reviews)
3. [Botsonic](https://www.capterra.in/software/1061327/botsonic) — 4.8/5 (79 reviews)
4. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Wati](https://www.capterra.in/software/204314/wati) — 4.6/5 (202 reviews)

## Reviews

### "Spart tg review" — 5.0/5

> **Rahul** | *25 August 2025* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: what's app business API is quite good, \[sensitive content hidden\] had helped set up this process with us, it was very seamlesss , whats app business helped us get quality leads and turn on dead leads , value for money\!
> 
> **Cons**: NA\!
> 
> Overall a good experience usage and support\!

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### ""L'outil indispensable pour passer à l'échelle" — 5.0/5

> **Facinet** | *16 January 2026* | Farming | Recommendation rating: 10.0/10
> 
> **Pros**: L'automatisation des messages et l'intégration fluide avec notre CRM existant. Cela nous permet de gérer un gros volume de demandes clients de manière centralisée et sécurisée.
> 
> **Cons**: Le processus de configuration initiale est assez complexe et demande des compétences techniques. De plus, les coûts par session peuvent vite grimper si le volume est très élevé.
> 
> Un outil indispensable pour passer à l'échelle supérieure. Malgré une mise en place exigeante, le gain en efficacité opérationnelle est indéniable.

## Links

- [View on Capterra](https://www.capterra.in/software/1071898/WhatsApp-Business-API)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10025303/WhatsApp-Business-API/> |
| en-AE | <https://www.capterra.ae/software/1071898/WhatsApp-Business-API> |
| en-AU | <https://www.capterra.com.au/software/1071898/WhatsApp-Business-API> |
| en-CA | <https://www.capterra.ca/software/1071898/WhatsApp-Business-API> |
| en-GB | <https://www.capterra.co.uk/software/1071898/WhatsApp-Business-API> |
| en-IE | <https://www.capterra.ie/software/1071898/WhatsApp-Business-API> |
| en-IL | <https://www.capterra.co.il/software/1071898/WhatsApp-Business-API> |
| en-IN | <https://www.capterra.in/software/1071898/WhatsApp-Business-API> |
| en-NZ | <https://www.capterra.co.nz/software/1071898/WhatsApp-Business-API> |
| en-SG | <https://www.capterra.com.sg/software/1071898/WhatsApp-Business-API> |
| en-ZA | <https://www.capterra.co.za/software/1071898/WhatsApp-Business-API> |

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