--- description: Get information about Sobot price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sobot Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Contact Center Software](/directory/32035/contact-center/software) > [Sobot](/software/1072329/Sobot) # Sobot Canonical: https://www.capterra.in/software/1072329/Sobot Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/1072329/Sobot?page=2) > Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. > > Verdict: Rated **4.9/5** by 96 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Sobot? Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 96 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Sobot Technologies ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: China, Hong Kong SAR China, India, Indonesia, Japan, Philippines, Singapore, South Africa, Thailand ## Features - AI Copilot - AI/Machine Learning - Agent Interface - Alerts/Escalation - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM Software - Call Center Management - Chat/Messaging - Chatbot software - Code-free Development - Computer Telephony Integration - Content Management Software (CMS) - Conversation Intelligence - Customer History - Customer Support Software - Customizable Branding - Geotargeting - Inbox Management - Interaction Tracking - Knowledge Base Management - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Offline Form - Personalization Software - Pre-Configured Bot - Proactive Chat - Quality Management Software - Query Suggestions - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Speech Recognition Software - Surveys & Feedback - Task Automation - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management Software - Workforce Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) ## Related Categories - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) - [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software) - [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (871 reviews) 2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1783 reviews) 3. [Amazon Connect](https://www.capterra.in/software/1017140/amazon-connect) — 4.5/5 (93 reviews) 4. [Gladly](https://www.capterra.in/software/156723/gladly) — 4.8/5 (139 reviews) 5. [Genesys Cloud CX](https://www.capterra.in/software/21409/genesys-cloud) — 4.3/5 (264 reviews) ## Reviews ### "Best Omnichannel" — 5.0/5 > **Donald** | *1 May 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Sobot platform is super advance and can do so much. Very optimizable and customable. Has been ahead of the game for years now. and the setup and integration has been very seamless > > **Cons**: For us Sometimes not easy to get service. They had a restricted that resulted in receiving no service, but are working diligently on fixing this. > > Sobot helps us automate and refine a ton of our processes. It helps with quality assurance and overall can just do so so much. And best of all we get help the support team as they are very responsive all time. ----- ### "Global Voice Support" — 5.0/5 > **Bella** | *24 July 2025* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: What stood out most was how effortlessly Sobot unified our global voice operations. The call quality is consistently clear, even across continents, and the smart routing rules help direct calls to the right campaign lead or regional manager without confusion. We also loved how quickly we could integrate it with our existing CRM and internal tools—no messy workarounds. For a community-focused brand like TRIBE, where relationships are everything, having a reliable, responsive, and easy-to-use voice support system made a huge difference. > > **Cons**: While the overall experience has been positive, the initial setup for custom call flows and CRM triggers required some technical assistance, which might be a hurdle for teams without in-house IT support. Also, although the analytics dashboard is useful, we’d love to see more advanced real-time insights—like caller sentiment or live coaching tools—to help us fine-tune our creator engagement even further. > > Our overall experience with Sobot has been excellent. As a global team managing creator campaigns and brand partnerships, we needed a voice solution that could handle complexity without creating chaos—and Sobot delivered. From the moment we onboarded, the platform felt intuitive, and their customer support team was incredibly responsive, walking us through setup and tweaks with real care. Calls are smooth, routing is smart, and it integrates seamlessly with our CRM, saving our community team valuable time. Sobot has helped us stay more connected, more organized, and more human—exactly what a community-first company like TRIBE needs. ----- ### "A dependable platform for structured and scalable customer support operations" — 5.0/5 > **Malte** | *16 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What stood out most was the stability and structure Sobot brings to customer communication across different channels. It makes it easier to keep all interactions organized in one place, instead of juggling multiple tools, and gives our teams clearer visibility into what’s happening at any given time. This has helped improve coordination across support workflows and made daily handling of customer requests more consistent and manageable. > > **Cons**: At this stage, there isn’t anything significant we would point out as a downside. The platform has been working well for our needs, and we haven’t encountered any major issues in our daily use. > > It has helped us bring more structure to how customer interactions are managed across channels and made it easier for teams to stay aligned in our daily operations. The platform fits well into existing workflows and supports consistent handling of support requests without adding unnecessary complexity. It has proven to be a practical tool for maintaining organized and efficient customer communication at scale. ----- ### "Magnificent CRM and Marketing Automation Platform." — 4.0/5 > **Isabel Mendoza** | *6 June 2025* | Music | Recommendation rating: 8.0/10 > > **Pros**: Sobot increases customer engagement. Sobot increases lead conversion. It enables ease of building long-lasting relationships with our customers and leads. It offers top-notch customer support. It is simple to identify, attract and generate leads with Sobot. It is a reliable tool for email marketing. > > **Cons**: Sobot has achieved all my objectives thus I don't have any negative remarks to make. Great Experience. > > Sobot has an intuitive, user-friendly and easy-to-use dashboard that can be customized to meet our specific needs. Sobot automate and streamline our sales and marketing activities thus improving productivity and efficiency. It is simple to engage with our leads and customers effectively. ----- ### "Makes day to day customer questions easier to manage" — 5.0/5 > **Eric** | *28 April 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: What stood out to me was how straightforward it was to use for something that handles a high volume of conversations. We didn’t need a complicated setup, we just needed something that could take care of common questions without slowing people down, a lot of our incoming chats tend to happen at the early stage when customers are trying to understand integrations or fix simple connection issues. Instead of those conversations sitting in a queue, people are usually able to get answers much faster. > > **Cons**: There wasn’t anything major that stood out as a downside for us. Most of the time we just needed to make small updates as our onboarding process changed so the responses stayed accurate. > > It’s been useful for keeping simple requests from piling up, especially when there’s an increase in onboarding activity or product launches. The team spends less time jumping between smaller requests, and customers are still getting answers quickly. That balance has worked well for us. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/1072329/Sobot?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/1072329/Sobot) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data