---
description: Get information about ICTCRM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ICTCRM Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [ICTCRM](/software/1077603/ICTCRM)

# ICTCRM

Canonical: https://www.capterra.in/software/1077603/ICTCRM

> ICTCRM is open-source CRM software that integrates contact center features to improve customer interactions.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: ICT Innovations
- **Location**: Multan, Pakistan
- **Founded**: 2006

## Commercial Context

- **Starting Price**: $1,500.00
- **Pricing model**: Flat Rate
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Italian
- **Available Countries**: Pakistan

## Features

- Contact Management Software
- Interaction Tracking
- Lead Management Software
- Quotes/Estimates
- Reporting/Analytics

## Integrations (2 total)

- ICTContact
- SuiteCRM

## Support Options

- Chat

## Category

- [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software)

## Alternatives

1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (6964 reviews)
3. [Apptivo](https://www.capterra.in/software/1011835/apptivo) — 4.4/5 (708 reviews)
4. [Cronberry](https://www.capterra.in/software/194779/cronberry) — 4.3/5 (13 reviews)
5. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/1077603/ICTCRM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031001/ICTCRM/> |
| en-AE | <https://www.capterra.ae/software/1077603/ICTCRM> |
| en-AU | <https://www.capterra.com.au/software/1077603/ICTCRM> |
| en-CA | <https://www.capterra.ca/software/1077603/ICTCRM> |
| en-GB | <https://www.capterra.co.uk/software/1077603/ICTCRM> |
| en-IE | <https://www.capterra.ie/software/1077603/ICTCRM> |
| en-IL | <https://www.capterra.co.il/software/1077603/ICTCRM> |
| en-IN | <https://www.capterra.in/software/1077603/ICTCRM> |
| en-NZ | <https://www.capterra.co.nz/software/1077603/ICTCRM> |
| en-SG | <https://www.capterra.com.sg/software/1077603/ICTCRM> |
| en-ZA | <https://www.capterra.co.za/software/1077603/ICTCRM> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"ICTCRM","description":"ICTCRM is an open source customer relationship management software that combines SuiteCRM with ICTContact's contact center capabilities. The system features business process automation and integrates communication technologies like voice calls and text messaging for customer interactions. ICTCRM provides dashboards with login access for various organizational roles while maintaining security protocols. The solution operates with customizable permission settings for different users. The platform integrates unified communications to enhance customer relationship management through improved business processes and communication. ICTCRM functions as a multitenant solution that connects staff with customers through voice calls and messaging features. The system includes administrative controls that allow specific permissions to be assigned to different users within the organization.","url":"https://www.capterra.in/software/1077603/ICTCRM","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/1077603/ICTCRM#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"offers":{"price":"1500","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.in/software/1077603/ICTCRM#faqs","mainEntity":[{"name":"What Is ICTCRM?","@type":"Question","acceptedAnswer":{"text":"ICTCRM is an open source customer relationship management software that combines SuiteCRM with ICTContact's contact center capabilities. The system features business process automation and integrates communication technologies like voice calls and text messaging for customer interactions. ICTCRM provides dashboards with login access for various organizational roles while maintaining security protocols. The solution operates with customizable permission settings for different users. The platform integrates unified communications to enhance customer relationship management through improved business processes and communication. ICTCRM functions as a multitenant solution that connects staff with customers through voice calls and messaging features. The system includes administrative controls that allow specific permissions to be assigned to different users within the organization.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Software","position":2,"item":"/directory/2/customer-relationship-management/software","@type":"ListItem"},{"name":"ICTCRM","position":3,"item":"/software/1077603/ICTCRM","@type":"ListItem"}],"@id":"https://www.capterra.in/software/1077603/ICTCRM#breadcrumblist"}]}
</script>
