---
description: Get information about Fin price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Fin Price, Features, Reviews & Ratings - Capterra India
---

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# Fin

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> Fin is an AI Agent that helps CX teams deliver instant, accurate, \& personalized experiences on any channel.
> 
> Verdict: Rated **4.5/5** by 1153 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Fin?

Trusted by 12,000+ customers, including Anthropic, Kalshi, Vanta and many more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 1153 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Fin
- **Founded**: 2011

## Commercial Context

- **Starting Price**: $0.99
- **Pricing model**: Usage Based (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, Bangla, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia and 54 more

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Chat/Messaging
- Chatbot software
- Code-free Development
- Collaboration Tools
- Contact Management Software
- Contextual Guidance
- Customer Support Software
- Customizable Branding
- Data Visualization Software
- Email Management Software
- Feedback Management
- Geotargeting
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Natural Language Processing
- Pre-Configured Bot
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Surveys & Feedback
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Workflow Automation
- Workflow Management Software

## Integrations (39 total)

- Agentforce
- Aircall
- Amplitude Analytics
- Asana
- Attio
- Box
- Canny
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- Confluence
- Covideo
- Cvent Event Management
- Fullstory

... and 24 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software)

## Related Categories

- [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software)
- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3487 reviews)
2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18812 reviews)
4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4094 reviews)
5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1728 reviews)

## Reviews

### "No Onboarding sales and customer Support." — 5.0/5

> **Dinesh** | *21 February 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: They have multiple features and Integrations.
> 
> **Cons**: No Onboarding sales and customer Support.
> 
> They have multiple features but no customer support.

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### "Its very Costly as compare to other platform." — 5.0/5

> **Gary** | *10 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like customer Support chatbot, It is very easy to share.
> 
> **Cons**: Its very Costly as compare to other platform.
> 
> Overall its good for big Enterprises not for small one.

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### "They have only few Integrations, and customer Support." — 5.0/5

> **Ambika** | *15 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like AI based Customer Service Platform.
> 
> **Cons**: They have only few Integrations, and customer Support.
> 
> Overall its a good AI based Customer Service platform if they have more integration it can be used.

-----

### "Best customer service portal" — 5.0/5

> **Shania** | *14 January 2025* | Accounting Software | Recommendation rating: 10.0/10
> 
> **Pros**: Intercom is a reliable portal for customer service.
> 
> **Cons**: Intercom has nothing to be anxious about it.

-----

### "One of the best customer support chat tools out in the market in 2024, highly recommended\!" — 5.0/5

> **Arjan** | *25 November 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Love the easy to use interface for my team as well as my users, ability to easily integrate Intercom into all my site pages using a custom code snippet, the intercom mobile app to track and respond to conversations and love the AI tool fin that helps automate customer conversations
> 
> **Cons**: I feel its a bit too expensive for early stage companies although they offer a generous discount. Also I feel the learning curve is very high, you need to watch a lot of documentation to really understand the platform
> 
> Overall amazing experience, their customer support is also very helpful

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## Links

- [View on Capterra](https://www.capterra.in/software/1077853/Fin)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031266/Fin/> |
| en-AE | <https://www.capterra.ae/software/1077853/Fin> |
| en-AU | <https://www.capterra.com.au/software/1077853/Fin> |
| en-CA | <https://www.capterra.ca/software/1077853/Fin> |
| en-GB | <https://www.capterra.co.uk/software/1077853/Fin> |
| en-IE | <https://www.capterra.ie/software/1077853/Fin> |
| en-IL | <https://www.capterra.co.il/software/1077853/Fin> |
| en-IN | <https://www.capterra.in/software/1077853/Fin> |
| en-NZ | <https://www.capterra.co.nz/software/1077853/Fin> |
| en-SG | <https://www.capterra.com.sg/software/1077853/Fin> |
| en-ZA | <https://www.capterra.co.za/software/1077853/Fin> |
| fr | <https://www.capterra.fr/software/1077853/Fin> |
| fr-BE | <https://fr.capterra.be/software/1077853/Fin> |
| fr-CA | <https://fr.capterra.ca/software/1077853/Fin> |
| fr-LU | <https://www.capterra.lu/software/1077853/Fin> |

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