---
description: Get information about eGain AI Agent price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: eGain AI Agent Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Artificial Intelligence Software](/directory/30938/artificial-intelligence/software) > [eGain AI Agent](/software/1077907/eGain-AI-Agent)

# eGain AI Agent

Canonical: https://www.capterra.in/software/1077907/eGain-AI-Agent

> AI-powered virtual assistant that delivers safe, accurate support across channels using trusted knowledge and generative AI.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses eGain AI Agent?

Designed for mid-to-large enterprises in customer service, contact centers, and regulated industries like telecom, banking, insurance, and healthcare.

## About the vendor

- **Company**: eGain Corporation
- **Founded**: 1997

## Commercial Context

- **Starting Price**: $50.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Danish, Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Andorra, Armenia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brunei, Bulgaria, Cambodia, China, Croatia, Cyprus, Czechia, Denmark and 82 more

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Automated Routing
- Chatbot software
- Customer Support Software
- Customizable Branding
- Data Import/Export
- Language Detection
- Multi-Language
- Natural Language Processing
- Process/Workflow Automation
- Speech Recognition Software
- Transfers/Routing
- Virtual Personal Assistant (VPA)

## Integrations (6 total)

- Five9
- GENESYS
- Microsoft Dynamics 365 Business Central tegossuite
- SAP Customer Experience
- Salesforce Platform
- ServiceNow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software)

## Related Categories

- [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software)
- [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software)

## Alternatives

1. [DataSnipper](https://www.capterra.in/software/1039732/datasnipper) — 4.7/5 (129 reviews)
2. [UpLink](https://www.capterra.in/software/1064206/uplink) (0 reviews)
3. [Site24x7](https://www.capterra.in/software/168192/site24x7) — 4.7/5 (344 reviews)
4. [Doxel](https://www.capterra.in/software/1010912/doxel) — 4.0/5 (1 reviews)
5. [Asana](https://www.capterra.in/software/120550/asana-pm) — 4.5/5 (13547 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/1077907/eGain-AI-Agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10031320/eGain-AI-Agent/> |
| en-AE | <https://www.capterra.ae/software/1077907/eGain-AI-Agent> |
| en-AU | <https://www.capterra.com.au/software/1077907/eGain-AI-Agent> |
| en-CA | <https://www.capterra.ca/software/1077907/eGain-AI-Agent> |
| en-GB | <https://www.capterra.co.uk/software/1077907/eGain-AI-Agent> |
| en-IE | <https://www.capterra.ie/software/1077907/eGain-AI-Agent> |
| en-IL | <https://www.capterra.co.il/software/1077907/eGain-AI-Agent> |
| en-IN | <https://www.capterra.in/software/1077907/eGain-AI-Agent> |
| en-NZ | <https://www.capterra.co.nz/software/1077907/eGain-AI-Agent> |
| en-SG | <https://www.capterra.com.sg/software/1077907/eGain-AI-Agent> |
| en-ZA | <https://www.capterra.co.za/software/1077907/eGain-AI-Agent> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"eGain AI Agent","description":"eGain AI Agent is an enterprise-ready virtual assistant powered by trusted generative AI and connected to the eGain Knowledge Hub. It delivers fast, accurate, and safe responses across digital and voice channels, helping customers resolve issues through self-service and guiding agents with real-time knowledge. Designed to handle everything from simple FAQs to complex workflows, eGain AI Agent improves containment, reduces handle time, and boosts customer satisfaction. With low-code setup, omnichannel support, and built-in compliance, it’s ideal for organizations in regulated or high-volume industries looking to scale service intelligently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/723fd8ee-b839-409c-bdd5-2f3a255b32a5.png","url":"https://www.capterra.in/software/1077907/eGain-AI-Agent","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/1077907/eGain-AI-Agent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.in/software/1077907/eGain-AI-Agent#faqs","mainEntity":[{"name":"What Is eGain AI Agent?","@type":"Question","acceptedAnswer":{"text":"eGain AI Agent is an enterprise-ready virtual assistant powered by trusted generative AI and connected to the eGain Knowledge Hub. It delivers fast, accurate, and safe responses across digital and voice channels, helping customers resolve issues through self-service and guiding agents with real-time knowledge. Designed to handle everything from simple FAQs to complex workflows, eGain AI Agent improves containment, reduces handle time, and boosts customer satisfaction. With low-code setup, omnichannel support, and built-in compliance, it’s ideal for organizations in regulated or high-volume industries looking to scale service intelligently.","@type":"Answer"}},{"name":"Who Uses eGain AI Agent?","@type":"Question","acceptedAnswer":{"text":"Designed for mid-to-large enterprises in customer service, contact centers, and regulated industries like telecom, banking, insurance, and healthcare.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Artificial Intelligence Software","position":2,"item":"/directory/30938/artificial-intelligence/software","@type":"ListItem"},{"name":"eGain AI Agent","position":3,"item":"/software/1077907/eGain-AI-Agent","@type":"ListItem"}],"@id":"https://www.capterra.in/software/1077907/eGain-AI-Agent#breadcrumblist"}]}
</script>