--- description: Get information about Zaapi price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zaapi Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Zaapi](/software/1078058/Zaapi) # Zaapi Canonical: https://www.capterra.in/software/1078058/Zaapi > AI-first omnichannel messaging platform that unifies customer chats and automates conversations > > Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zaapi? Online sellers, eCommerce brands, and retail teams managing customer conversations across social media, marketplaces, and websites who want to automate chat, improve response time, and increase sales ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 4 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Zaapi ## Commercial Context - **Starting Price**: $59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Zaapi offers flexible monthly pricing designed for growing eCommerce and online sales teams. Plans start at $59 per month and scale based on feature access and team needs. All plans include: A 7-day free trial with no credit card required Unlimited channel integrations Unlimited conversations Access to AI-powered chat automation Each plan includes a set number of agent seats, with the option to add more seats at an additional monthly cost. Higher-tier plans unlock advanced automation, analytics, and integrations such as Shopify and HubSpot. Businesses can upgrade, downgrade, or cancel their plan at any time. (≈ 650 characters — well under the 5,000 limit) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Thai - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Reporting & Statistics ## Integrations (8 total) - Gmail - HubSpot CRM - Instagram - Lazada - Messenger - Shopify - TikTok - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software) ## Alternatives 1. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24046 reviews) 2. [Wildix](https://www.capterra.in/software/218251/wildix) — 4.7/5 (209 reviews) 3. [Microsoft Teams](https://www.capterra.in/software/168668/microsoft-teams) — 4.5/5 (10940 reviews) 4. [Flock](https://www.capterra.in/software/151072/flock) — 4.5/5 (344 reviews) 5. [Zoom Workplace](https://www.capterra.in/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews) ## Reviews ### "Scalable, Multi-Channel Support Platform with Strong Automation Capabilities" — 5.0/5 > **Hilary** | *2 March 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Zaapi centralises WhatsApp, Instagram, email, and live chat into one clean interface, which significantly improves team visibility and response time. The automation and flow builder are powerful yet intuitive, allowing us to create structured workflows for common queries (recommendations, order support, sizing). Assignment, tagging, and reporting features make it easy to manage workload across a growing team. Setup was straightforward, and the support team is responsive and solution-oriented. > > **Cons**: Some areas (e.g., email attribution and edge-case routing logic) could benefit from clearer visibility and more granular controls. Minor UI refinements would further improve efficiency for high-volume teams. But the team is responsive and open to improvements and are currently working on them as we speak. > > Overall, Zaapi has streamlined our multi-channel customer communication and improved operational clarity. It’s a reliable, scalable platform that supports automation without sacrificing human oversight and strong support team. Good value for teams managing complex support workflows. ----- ### "Zaapi saves me time" — 5.0/5 > **Daniel** | *18 December 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: I like that Zaapi is easy to use and set up, making the initial setup process very simple. I appreciate the omni chat consolidation and AI chat replies feature, which helps me see all my platforms in one view and effectively replies to chats as a first cut. The AI is effective in clearing most chats, which saves me and my team time. > > **Cons**: Zaapi is simple to use and no worries here for me and my teams usage. simple to set up and time saving as well ----- ### "A Beginner-Friendly All-in-One App" — 5.0/5 > **Nuwairah** | *26 December 2025* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: I was looking for an app that could integrate all my social media and marketplace channels, and Zaapi turned out to be the perfect solution. It’s beginner-friendly and makes using AI feel seamless and easy. > > **Cons**: I actually wish it could support social media chats and comment management as well, as this would make it a more complete all-in-one solution for businesses managing multiple platforms. > > Overall, the app works well and is easy to use. The support team is responsive, helpful, and always willing to guide, which makes the onboarding and daily usage much smoother. ----- ### "As a CS Rep, Zaapi is my favourite CS tool yet" — 5.0/5 > **Justina** | *13 March 2026* | Luxury Goods & Jewelry | Recommendation rating: 10.0/10 > > **Pros**: I’ve been a Customer Experience Rep for a number of years and have used a bunch of tools like Zendesk, Gorgias and Sleekflow over the years. While I suppose they all have their strengths and weaknesses, I’ve really loved the user experience of Zaapi the best, which is really smooth and intuitive. It also comes with all the features that I value as a CX rep including Quick Replies, CRM integration (Shopify in this case), case notes, internal collaboration tools, filtered inboxes, a nice mobile app etc… so I really couldn’t ask for more. Would warmly recommend\! > > **Cons**: Nothing much to dislike at the moment. While it's still a new product, I believe there will be more features and integration to be introduced in the future. > > As a CX Rep, which involves both support and sales, I need to field new enquiries all day from a number of different channels as well as send follow-ups to clients for both aftersales and pre-sales. Doing that in email, WhatsApp etc… directly can get really confusing, but with Zaapi I’ve got everything well-organised in one place, which makes my job infinitely easier. ## Links - [View on Capterra](https://www.capterra.in/software/1078058/Zaapi) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data