---
description: Get information about AI QMS price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AI QMS Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance software](/directory/33415/contact-center-quality-assurance/software) > [AI QMS](/software/1081812/AI-QMS)

# AI QMS

Canonical: https://www.capterra.in/software/1081812/AI-QMS

> Contact center quality management system  (QMS) that enhances call center compliance, agent performance, and audit accuracy.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses AI QMS?

AI QMS is used by call centers, contact centers, quality assurance teams, compliance officers, QA analysts, and customer service departments.

## About the vendor

- **Company**: Omind Technologies

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Customer Experience Management
- Employee Coaching Tools
- KPI Monitoring
- Quality Management Software
- Reporting/Analytics

## Support Options

- FAQs/Forum

## Category

- [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software)

## Alternatives

1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
2. [CallAI](https://www.capterra.in/software/1051183/callai) — 4.7/5 (7 reviews)
3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (914 reviews)
5. [Talkdesk](https://www.capterra.in/software/132852/talkdesk) — 4.5/5 (732 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/1081812/AI-QMS)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10033908/AI-QMS/> |
| en-AE | <https://www.capterra.ae/software/1081812/AI-QMS> |
| en-AU | <https://www.capterra.com.au/software/1081812/AI-QMS> |
| en-CA | <https://www.capterra.ca/software/1081812/AI-QMS> |
| en-GB | <https://www.capterra.co.uk/software/1081812/AI-QMS> |
| en-IE | <https://www.capterra.ie/software/1081812/AI-QMS> |
| en-IL | <https://www.capterra.co.il/software/1081812/AI-QMS> |
| en-IN | <https://www.capterra.in/software/1081812/AI-QMS> |
| en-NZ | <https://www.capterra.co.nz/software/1081812/AI-QMS> |
| en-SG | <https://www.capterra.com.sg/software/1081812/AI-QMS> |
| en-ZA | <https://www.capterra.co.za/software/1081812/AI-QMS> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"AI QMS","description":"AI QMS is a quality management system that enhances call center quality assurance and compliance through AI-powered automation. It accurately evaluates voice and non-voice transactions using an AI-driven audit mechanism. Customizable audit sheets enable detailed performance reviews and actionable feedback tailored to business needs.\n\nThe dashboard provides insights into call metrics and agent productivity, supporting informed decisions and identifying improvement areas. AI QMS monitors agent performance, aids in developing targeted training programs, and offers updated resources to improve service quality. Its randomized audit allocation feature ensures fair distribution of evaluation tasks, eliminating bias.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d6b3f6ac-efb3-473a-aceb-b50c6469e850.png","url":"https://www.capterra.in/software/1081812/AI-QMS","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/1081812/AI-QMS#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.in/software/1081812/AI-QMS#faqs","mainEntity":[{"name":"What Is AI QMS?","@type":"Question","acceptedAnswer":{"text":"AI QMS is a quality management system that enhances call center quality assurance and compliance through AI-powered automation. It accurately evaluates voice and non-voice transactions using an AI-driven audit mechanism. Customizable audit sheets enable detailed performance reviews and actionable feedback tailored to business needs.The dashboard provides insights into call metrics and agent productivity, supporting informed decisions and identifying improvement areas. AI QMS monitors agent performance, aids in developing targeted training programs, and offers updated resources to improve service quality. Its randomized audit allocation feature ensures fair distribution of evaluation tasks, eliminating bias.","@type":"Answer"}},{"name":"Who Uses AI QMS?","@type":"Question","acceptedAnswer":{"text":"AI QMS is used by call centers, contact centers, quality assurance teams, compliance officers, QA analysts, and customer service departments.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Center Quality Assurance software","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"AI QMS","position":3,"item":"/software/1081812/AI-QMS","@type":"ListItem"}],"@id":"https://www.capterra.in/software/1081812/AI-QMS#breadcrumblist"}]}
</script>
