---
description: Get information about PRISM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PRISM Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Assessment Software](/directory/31117/assessment/software) > [PRISM](/software/1097880/PRISM)

# PRISM

Canonical: https://www.capterra.in/software/1097880/PRISM

> PRISM is a training software that assesses support agents across eight thinking dimensions to identify coaching priorities.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses PRISM?

PRISM is used by customer support departments, support leaders, technical support teams, and SaaS companies.

## About the vendor

- **Company**: PRISM Training Lab

## Commercial Context

- **Starting Price**: £180.00
- **Pricing model**: Flat Rate
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Features

- Individualized Assessments
- Performance Metrics
- Reporting/Analytics
- Scoring
- Skills Assessment
- Test/Quiz Creation

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Assessment Software](https://www.capterra.in/directory/31117/assessment/software)

## Alternatives

1. [Award Force](https://www.capterra.in/software/148148/award-force) — 4.8/5 (193 reviews)
2. [Connecteam](https://www.capterra.in/software/153140/connecteam) — 4.6/5 (5204 reviews)
3. [Kahoot\!](https://www.capterra.in/software/156399/kahoot) — 4.7/5 (2890 reviews)
4. [HiPeople](https://www.capterra.in/software/211940/hipeople) — 4.8/5 (1563 reviews)
5. [Typeform](https://www.capterra.in/software/137289/typeform) — 4.7/5 (966 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/1097880/PRISM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10042878/PRISM/> |
| en-AE | <https://www.capterra.ae/software/1097880/PRISM> |
| en-AU | <https://www.capterra.com.au/software/1097880/PRISM> |
| en-CA | <https://www.capterra.ca/software/1097880/PRISM> |
| en-GB | <https://www.capterra.co.uk/software/1097880/PRISM> |
| en-IE | <https://www.capterra.ie/software/1097880/PRISM> |
| en-IL | <https://www.capterra.co.il/software/1097880/PRISM> |
| en-IN | <https://www.capterra.in/software/1097880/PRISM> |
| en-NZ | <https://www.capterra.co.nz/software/1097880/PRISM> |
| en-SG | <https://www.capterra.com.sg/software/1097880/PRISM> |
| en-ZA | <https://www.capterra.co.za/software/1097880/PRISM> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"G2.com, Inc. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"Global@capterra.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.in/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"PRISM","description":"PRISM is a training software that builds investigation and critical thinking skills in support agents through problem scenarios in simulated environments like healthcare CRMs, logistics platforms, and e-commerce tools. Agents navigate real-world situations without prior documentation. The PRISM Framework guides them through five steps: problem identification, system research, signal interpretation, cause resolution, and process mastery. A scoring engine evaluates responses across eight dimensions, including investigation quality and creative thinking, with instant results. Managers access dashboards with agent scores, team averages, and RAG indicators, plus coaching recommendations and data export. Custom scenarios align with workflows, and self-serve functionality lets agents train independently, focusing on thinking processes over correct answers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1a21486d-7e84-41ce-9f90-8cd590c37687.jpeg","url":"https://www.capterra.in/software/1097880/PRISM","@id":"https://www.capterra.in/software/1097880/PRISM#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"offers":{"price":"180","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.in/software/1097880/PRISM#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is PRISM?","@type":"Question","acceptedAnswer":{"text":"PRISM is a training software that builds investigation and critical thinking skills in support agents through problem scenarios in simulated environments like healthcare CRMs, logistics platforms, and e-commerce tools. Agents navigate real-world situations without prior documentation. The PRISM Framework guides them through five steps: problem identification, system research, signal interpretation, cause resolution, and process mastery. A scoring engine evaluates responses across eight dimensions, including investigation quality and creative thinking, with instant results. Managers access dashboards with agent scores, team averages, and RAG indicators, plus coaching recommendations and data export. Custom scenarios align with workflows, and self-serve functionality lets agents train independently, focusing on thinking processes over correct answers.","@type":"Answer"}},{"name":"Who Uses PRISM?","@type":"Question","acceptedAnswer":{"text":"PRISM is used by customer support departments, support leaders, technical support teams, and SaaS companies.","@type":"Answer"}}]},{"@id":"https://www.capterra.in/software/1097880/PRISM#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Assessment Software","position":2,"item":"/directory/31117/assessment/software","@type":"ListItem"},{"name":"PRISM","position":3,"item":"/software/1097880/PRISM","@type":"ListItem"}]}]}
</script>