--- description: Get information about Teleopti WFM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Teleopti WFM Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/30210/workforce-management/software) > [Teleopti WFM](/software/110450/teleopti-wfm) # Teleopti WFM Canonical: https://www.capterra.in/software/110450/teleopti-wfm Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/110450/teleopti-wfm?page=2) > Ideal for businesses of all sizes, the workforce management tool helps manage forecast demands, HR operations, and more. > > Verdict: Rated **4.6/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Teleopti WFM? On-premise and web-based WFM solution that enables enterprises of all sizes to manage and track custom schedules, budgeting, business collaboration, demand forecasting, HR operations and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 17 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Teleopti - **Founded**: 1992 ## Commercial Context - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact Teleopti for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Available Countries**: Sweden ## Features - Budgeting/Forecasting ## Support Options - 24/7 (Live rep) - Chat ## Category - [Workforce Management Software](https://www.capterra.in/directory/30210/workforce-management/software) ## Alternatives 1. [Clockify](https://www.capterra.in/software/169607/clockify) — 4.8/5 (9235 reviews) 2. [Flex Plus](https://www.capterra.in/software/1070245/Flex-Plus) — 4.8/5 (45 reviews) 3. [Paylocity](https://www.capterra.in/software/86714/webpay) — 4.3/5 (1822 reviews) 4. [Connecteam](https://www.capterra.in/software/153140/connecteam) — 4.6/5 (5058 reviews) 5. [Jibble](https://www.capterra.in/software/156992/jibble) — 4.8/5 (1643 reviews) ## Reviews ### "A perfect Call Center Tool" — 5.0/5 > **Hossain Md** | *7 August 2021* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Teleopti WFM is a widely accepted and very convenient software. Roster inputting, shift planning, shift swapping, automated adherence and handling time calculation etc are the most prominent features of Teleopti. > > **Cons**: I do not see anything least against Teleopti WFM. > > As a Customer Manager, I regularly use this software and it successfully leverages the expectations against the deliverables. I can easily track the KPIs/Performance of my team members. Overall, this application ensures more productivity in the call center platform. ----- ### "An Honest Employee Review about TELEOPTI" — 5.0/5 > **Thea** | *6 November 2022* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: The overall performance of this platform is superb. Its easy to navigate from, the prompts are useful and it's accessible for employees even outside office premises. A big help for both WFM and the teammates. Since it makes schedule management reliable, accurate and time relevant. > > **Cons**: One enhancement that we hoped was available was that you can directly interact with WFM and view the tickets regarding disputes about overtime and undertime. Since it's managed on a different platform it's quite confusing when it comes to monitoring. ----- ### "There are better options" — 3.0/5 > **Verified Reviewer** | *11 October 2018* | Consumer Services | Recommendation rating: 5.0/10 > > **Pros**: The ability to see and compare schedules in multiple views. > > **Cons**: It's not that easy to learn or use. Features are not easily accessible through one menu. > > Honestly I wished my company used a different software. This one does not integrate well if at all with other programs. ----- ### "Teleopti WFM - Your workforce scheduler" — 5.0/5 > **Hasan Md** | *7 August 2021* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Teleopti is very easy to use and it enables the business to plan the work force's schedule. Scheduling the office days and timing as well as the breaks arrangement are the basic features of this application. In addition to these, shift swapping feature, adherence measurement and attendance calculation are very useful features of Teleopti. > > **Cons**: I have been using Teleopti with satisfaction and do not have anything negative about it. > > We use Teleopti for managing our customer service department. The performance measurement has been very easy and convenient for us. Even our agents like this application as it allows them swap for their preferred shifts. Its a good software indeed. ----- ### "Best Scheduling Software For BPOs" — 5.0/5 > **Warren** | *15 December 2021* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Teleopti is a very simple and easy to use software. It allows agent keep track of their attendance. Agents are able to submit shift trade amongst each other and also submit their absent without the need to call WFM. It reporting feature is very simple and detailed it breaks down all the different codes agents were coded as such as NCNS, SICK PAID, SICK UNPAID etc > > **Cons**: There is nothing about Teleopti that i dislike. Its an awesome software > > Teleopti is used to track agents schedule. Agents are able to submit vacation request, shift trades or absent via the app. The app is also available on all mobile devices as such agents can check their schedule from home. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/110450/teleopti-wfm?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/110450/teleopti-wfm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data