--- description: Get information about Calabrio ONE price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Calabrio ONE Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite) # Calabrio ONE Canonical: https://www.capterra.in/software/110588/calabrio-one-suite Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/110588/calabrio-one-suite?page=2) > Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. > > Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Calabrio ONE? Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 263 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Calabrio - **Founded**: 2007 ## Commercial Context - **Starting Price**: $295.00 - **Pricing model**: Flat Rate - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Automatic Transcription - CRM Software - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Transcription - Call Transfer - Caller ID - Campaign Management Software - Compliance Management - Computer Telephony Integration - Contact Management Software - Customer Experience Management - Customer Surveys - Data Security - Employee Coaching Tools - Employee Management - Employee Scheduling Software - Event Triggered Actions - Feedback Management - File Transfer - For Call Centers - Intraday Management - KPI Monitoring - Labor Forecasting - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Scoring Models - Performance Management - Performance Metrics - Process/Workflow Automation - Productivity Analysis - Quality Management Software - Queue Management - Recording - Reporting/Analytics - Self Service Portal - Self-Service Search - Sentiment Analysis - Skills Tracking - Surveys & Feedback - Third-Party Integrations - Time Off Management - Workforce Management Software ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Call Tracking Software](https://www.capterra.in/directory/30901/call-tracking/software) - [Quality Management System](https://www.capterra.in/directory/30099/quality-management/software) - [Speech Analytics Software](https://www.capterra.in/directory/32258/speech-analytics/software) - [Call Center Workforce Management software](https://www.capterra.in/directory/32607/call-center-workforce-management/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (324 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (916 reviews) ## Reviews ### "THE BEST REVIEW EVER" — 5.0/5 > **RAJAT** | *20 May 2024* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS SUITABLE FOR EVERYONE. > > **Cons**: SOMETIMES IT HAPPENS THAT THE CALIBRO DOES NOT WORK AND ITS TAKE SO MUCH TIME TO SEE THE INFORMATION ON IT. > > I HAVE BEEN USING IT FOR LAST 1 MONTH AND IT IS LITERALLY AMZING BECAUSE THERE ARE SO MANY FUNCIONES OVER THE CALABRIO THROUGH THAT WE CAN DO SO MANY THING AND IT PROVIDES THE ACCURATE INFORMATION. ----- ### "Calabrio ONR review" — 5.0/5 > **Biswajeet** | *20 May 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Its flexible and can be changed easily. It helps us to manage the workforce of the organization. It helps us to keep track for the performance. > > **Cons**: It takes time to change the status specially for the employees. ----- ### "Good performance" — 4.0/5 > **Nupur** | *20 May 2024* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: It has easy access and good interface. It also provides reminders for the breaks and lunch > > **Cons**: It has a little latency and is a little confusing ----- ### "good experience" — 5.0/5 > **Jasleen Kaur** | *20 May 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It's helpful, and it's useful for us to keep record of the calls that we took. > > **Cons**: as of now, no cons are there. it's all good. ----- ### "Everything in one easy program." — 5.0/5 > **Jennifer** | *20 May 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love the ease and color coding of the time slots. In a call center you switch between several tasks and live channels daily and this is a wonderful way to keep track of where you should be, shift bids, etc. > > **Cons**: I do wish it could integrate notifications into either Slack or Google Chrome; if I have certain items muted because of calls, I will not hear changes to my schedule and I need bigger flashing visual notifications. > > So far my experience using Calabrio has been extremely positive. I was wary at first but this program is very easy to learn and integrates with all of our systems perfectly. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/110588/calabrio-one-suite?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/110588/calabrio-one-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data