---
description: Get information about rapidFOX - Smart Helpdesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: rapidFOX - Smart Helpdesk Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [rapidFOX - Smart Helpdesk](/software/1110415/rapidFOX-Smart-Helpdesk)

# rapidFOX - Smart Helpdesk

Canonical: https://www.capterra.in/software/1110415/rapidFOX-Smart-Helpdesk

> rapidFOX - Smart Helpdesk software manages inquiries, fosters team collaboration, and organizes knowledge on a single platform.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses rapidFOX - Smart Helpdesk?

rapidfox is a lean, GDPR-compliant helpdesk for SMB support teams in IT, manufacturing, e-commerce, logistics, healthcare \& the public sector — an EU-hosted alternative to Zendesk \& Freshdesk.

## About the vendor

- **Company**: rapidFOX - Smart Helpdesk

## Commercial Context

- **Starting Price**: €19.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Germany

## Features

- Alerts/Notifications
- Analytics
- Change Management Software
- Customer Support Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software)

## Alternatives

1. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.6/5 (794 reviews)
2. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews)
3. [Vision Helpdesk](https://www.capterra.in/software/102230/vision-helpdesk) — 4.6/5 (49 reviews)
4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4090 reviews)
5. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (776 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/1110415/rapidFOX-Smart-Helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10054948/rapidFOX-Smart-Helpdesk/> |
| en-AE | <https://www.capterra.ae/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-AU | <https://www.capterra.com.au/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-CA | <https://www.capterra.ca/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-GB | <https://www.capterra.co.uk/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-IE | <https://www.capterra.ie/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-IL | <https://www.capterra.co.il/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-IN | <https://www.capterra.in/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-SG | <https://www.capterra.com.sg/software/1110415/rapidFOX-Smart-Helpdesk> |
| en-ZA | <https://www.capterra.co.za/software/1110415/rapidFOX-Smart-Helpdesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"G2.com, Inc. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"Global@capterra.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.in/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"rapidFOX - Smart Helpdesk","description":"rapidFOX - Smart Helpdesk is a ticketing platform that centralizes customer inquiries, documentation, and team coordination. It converts emails into tickets, keeping communication threads unified. The Schwarmwissen feature allows internal questions within tickets, with responses saved for future reference. A locally-hosted AI assistant offers response suggestions and summaries without external data transmission. Tickets are viewable in formats like a Kanban board with drag-and-drop functionality, and visual indicators track deadlines. Automated agents escalate issues from dissatisfied customers. Features include time tracking, OCR for searchable documents, a knowledge base, and integrated chat and video tools. A customer portal provides secure case updates without logins. Data is stored on German servers with strict separation, export/deletion options, brute-force protection, and audit logging, ensuring compliance with data protection standards.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/707bab95-18b9-4d6a-a58b-564c071781ae.png","url":"https://www.capterra.in/software/1110415/rapidFOX-Smart-Helpdesk","@id":"https://www.capterra.in/software/1110415/rapidFOX-Smart-Helpdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"offers":{"price":"19","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.in/software/1110415/rapidFOX-Smart-Helpdesk#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is rapidFOX - Smart Helpdesk?","@type":"Question","acceptedAnswer":{"text":"rapidFOX - Smart Helpdesk is a ticketing platform that centralizes customer inquiries, documentation, and team coordination. It converts emails into tickets, keeping communication threads unified. The Schwarmwissen feature allows internal questions within tickets, with responses saved for future reference. A locally-hosted AI assistant offers response suggestions and summaries without external data transmission. Tickets are viewable in formats like a Kanban board with drag-and-drop functionality, and visual indicators track deadlines. Automated agents escalate issues from dissatisfied customers. Features include time tracking, OCR for searchable documents, a knowledge base, and integrated chat and video tools. A customer portal provides secure case updates without logins. Data is stored on German servers with strict separation, export/deletion options, brute-force protection, and audit logging, ensuring compliance with data protection standards.","@type":"Answer"}},{"name":"Who Uses rapidFOX - Smart Helpdesk?","@type":"Question","acceptedAnswer":{"text":"rapidfox is a lean, GDPR-compliant helpdesk for SMB support teams in IT, manufacturing, e-commerce, logistics, healthcare & the public sector — an EU-hosted alternative to Zendesk & Freshdesk.","@type":"Answer"}}]},{"@id":"https://www.capterra.in/software/1110415/rapidFOX-Smart-Helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Service Desk Software","position":2,"item":"/directory/31027/service-desk/software","@type":"ListItem"},{"name":"rapidFOX - Smart Helpdesk","position":3,"item":"/software/1110415/rapidFOX-Smart-Helpdesk","@type":"ListItem"}]}]}
</script>