---
description: Get information about Hiver in Gmail price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Hiver in Gmail Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Hiver in Gmail](/software/1118773/Hiver-in-Gmail)

# Hiver in Gmail

Canonical: https://www.capterra.in/software/1118773/Hiver-in-Gmail

> Cloud-based helpdesk that runs inside Gmail, offering shared inbox management, ticketing, automation, SLA tracking, and AI-powered.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Hiver in Gmail?

Small to large businesses across IT services, logistics, healthcare, finance, education, hospitality, real estate, and professional services that use Gmail as their primary platform for customer.

## About the vendor

- **Company**: Hiver
- **Founded**: 2011

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Knowledge Base Management
- Ticket Management

## Integrations (9 total)

- Agentforce Sales (formerly Salesforce Sales Cloud)
- Asana
- Boomerang for Gmail
- ClickUp
- Google Workspace
- HubSpot Marketing Hub
- NetSuite
- Shopify
- Slack

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software)
- [AI IT Agents](https://www.capterra.in/directory/34833/ai-it-agents/software)
- [AI Agents for Customer Support](https://www.capterra.in/directory/34696/ai-agents-for-customer-support/software)
- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)

## Alternatives

1. [ManageEngine ServiceDesk Plus](https://www.capterra.in/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews)
2. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3481 reviews)
3. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.6/5 (798 reviews)
4. [TeamViewer ONE](https://www.capterra.in/software/122252/teamviewer) — 4.6/5 (11641 reviews)
5. [Connecteam](https://www.capterra.in/software/153140/connecteam) — 4.6/5 (5315 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/1118773/Hiver-in-Gmail)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10063382/Hiver-in-Gmail/> |
| en-AE | <https://www.capterra.ae/software/1118773/Hiver-in-Gmail> |
| en-AU | <https://www.capterra.com.au/software/1118773/Hiver-in-Gmail> |
| en-CA | <https://www.capterra.ca/software/1118773/Hiver-in-Gmail> |
| en-GB | <https://www.capterra.co.uk/software/1118773/Hiver-in-Gmail> |
| en-IE | <https://www.capterra.ie/software/1118773/Hiver-in-Gmail> |
| en-IL | <https://www.capterra.co.il/software/1118773/Hiver-in-Gmail> |
| en-IN | <https://www.capterra.in/software/1118773/Hiver-in-Gmail> |
| en-NZ | <https://www.capterra.co.nz/software/1118773/Hiver-in-Gmail> |
| en-SG | <https://www.capterra.com.sg/software/1118773/Hiver-in-Gmail> |
| en-ZA | <https://www.capterra.co.za/software/1118773/Hiver-in-Gmail> |

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