--- description: Get information about Bitrix24 price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bitrix24 Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Bitrix24](/software/113540/bitrix24) # Bitrix24 Canonical: https://www.capterra.in/software/113540/bitrix24 Page: 1 / 41\ Next: [Next page](https://www.capterra.in/software/113540/bitrix24?page=2) > Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. > > Verdict: Rated **4.2/5** by 1001 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bitrix24? Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 1001 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitrix - **Location**: Alexandria, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: ₹69.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: A 14-day free trial is available, and a free plan with business starter tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Attendee Management - Automated Attendant - Automated Routing - Business Process Automation - Campaign Management Software - Capacity Management - Channel Management Software - Click Tracking - Client Tracking - Commission Management - Content Publishing Options - Customer Engagement Software - Dashboard Software - Data Storage Management - Document Capture - Donation Management Software - Donor Management - Employee Directory - Expense Tracking - Feedback Management - For Call Centers - For Financial Institutions - For Religious Organizations - For Salons and Spas - Forms Creation & Design - IVR - Integrated Business Operations - KPI Monitoring - Lead Generation Software - Marketing Automation Software - Mass Texting - Member Database - Membership Management Software - Multi-Channel Data Collection - Pre-built Templates - Prioritization - Private Network - Process Modeling & Designing - Project Planning/Scheduling - Project Tracking Software - Real Time Editing - Real-Time Chat - Real-time Consumer-facing Chat - Registration Management - Resource Scheduling - Scheduling Software - Usage Tracking/Analytics - Visual Analytics - Workflow Automation - Workflow Configuration ... and 277 more features ## Integrations (86 total) - 3CX - Albato - Alegra - Apache OpenOffice - Asana - Asterisk - Base - Box - CallGear - ChatArchitect - ChatHub - ClickSend - Docusign - Dropbox - Dropbox Paper ... and 71 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) ## Related Categories - [Collaboration Software](https://www.capterra.in/directory/15/collaboration/software) - [Project Management Software](https://www.capterra.in/directory/30002/project-management/software) - [Small Business CRM Software](https://www.capterra.in/directory/31583/small-business-crm/software) - [AI Marketing Tools](https://www.capterra.in/directory/34136/ai-marketing-tools/software) - [Project Planning Software](https://www.capterra.in/directory/31598/project-planning/software) ## Alternatives 1. [monday.com AI Work Platform](https://www.capterra.in/software/147657/monday-com) — 4.6/5 (6095 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18804 reviews) 3. [Jobber](https://www.capterra.in/software/127994/jobber) — 4.6/5 (1475 reviews) 4. [Dynamics 365](https://www.capterra.in/software/157279/dynamics-365) — 4.4/5 (5846 reviews) 5. [Asana](https://www.capterra.in/software/120550/asana-pm) — 4.5/5 (13644 reviews) ## Reviews ### "A Solid All-in-One Tool With Room to Improve" — 4.0/5 > **Verified Reviewer** | *28 August 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: What I like most about Bitrix24 is that it combines so many tools into one platform task management, chat, CRM, and file sharing. It keeps my team aligned without having to switch between different apps. The workflow automation also saves a lot of time. > > **Cons**: The interface can feel cluttered at times, and there’s definitely a learning curve in the beginning. The mobile app also isn’t as smooth as the desktop version, which makes working on the go a bit tricky. > > My overall experience with Bitrix24 has been very positive. It’s helped me organize projects, streamline communication, and manage clients more effectively. While it’s not perfect, the value it provides as an all-in-one solution is hard to beat. ----- ### "Save yourself time, energy and hard earned money. Avoid Bitrix24" — 1.0/5 > **Mahendra** | *23 April 2025* | Industrial Automation | Recommendation rating: 0.0/10 > > **Pros**: There is not much to like as their service is pathetic, lots of miscommunication, and no higher authority to resolve this. > > **Cons**: I am writing this post as official feedback regarding the highly unprofessional and unsatisfactory experience we have had with Bitrix24 Intreface and their AllCAD Services Private Limited. Post making the full payment to implement CRM in our company on the 28th of March 2025. As these services were offered by AllCAD Services Private Limited and here we are on the 23rd of April 2025, without the CRM being fully functional. Repeated escalations to associates, superiors, and \[sensitive content hidden\] have fallen on deaf ears. Reasons for not going live till date is: 1. They have other meetings lined up with other customers, 2. We have to be available as per their calendar slots, 3. They do not book your calendar for meets, 4. Pre sales associate is doing implementation without any sound technical knowledge. 5. Expert Technical assoicate is mosltly busy with other customers. 6. Superiors are busy travelling and ignoring escalations in the whatsapp group chats. We have invested more than 30 hours of our time to ensure the process implementations is not delayed. Moreover, we are surprised that an escalation email to \[sensitive content hidden\] has been ignored completely. I just hope they are aware of their services in one of the most competitive market of CRM solutions. Salesforce Zoho Odoo HubSpot Hope you are not providing a similar service like them\!\!\! ----- ### "Excellent project management program" — 5.0/5 > **Ankit** | *4 March 2025* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: It's a very good task management, team communication and project tracking tool. It offers a lot of good features like chats \& video calls, meetings, calendar, time tracking, task reminders, document sharing etc. > > **Cons**: It has a complex user interface that for a newbie is difficult to understand. It is a costly program with limited customization options. > > I used it at one of my previous employer. Initially I find it complex but within few days I was able to learn about all its features. ----- ### "Bitrix as a user" — 4.0/5 > **Mahe** | *24 October 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I really like about Bitrix24 is at it brings everything together in one place. we can have chat convesation with teammates can schedule meeting . and it is easy to use . > > **Cons**: Limited time for free version of bitrix 24 > > I really like about Bitrix24 is at it brings everything together in one place. we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that day , it good for tracking . it has mobile access as well . ----- ### "Best All in one Tool" — 4.0/5 > **Aviraj** | *28 April 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The most cost-effective CRM + Project Management tool available in the market right now. The level of customisation it offers is unmatched. Being an SME, I have had the privilege of working with the product team and many clients for implementation. > > **Cons**: All at one place sometimes can feels overwhelming as it has a learning curve. Need to reduce the menu items in case I want to keep it clean. > > All in all the experience with the software is amazing, doesnt have to leave the app. It handles everything from Collaboration, communication, CRM, task management, inventory etc ----- Page: 1 / 41\ Next: [Next page](https://www.capterra.in/software/113540/bitrix24?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/113540/bitrix24) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data