--- description: Get information about Bitrix24 price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bitrix24 Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Bitrix24](/software/113540/bitrix24) # Bitrix24 Canonical: https://www.capterra.in/software/113540/bitrix24 Page: 1 / 41\ Next: [Next page](https://www.capterra.in/software/113540/bitrix24?page=2) > Cloud-based or on-premises workspace with CRM, project management, team chat, HR tools, and website builder. > > Verdict: Rated **4.2/5** by 1005 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bitrix24? Businesses of all sizes across legal, retail, travel, real estate, and consulting industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 1005 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitrix24 - **Location**: Alexandria, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: ₹69.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: A 14-day free trial is available, and a free plan with business starter tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Albania, Andorra, Austria, Bahrain, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary and 36 more ## Features - Attendee Management - Automated Routing - Business Process Automation - Call Routing - Campaign Management Software - Capacity Management - Click Tracking - Client Tracking - Communication Management - Content Publishing Options - Customer Engagement Software - Customer Support Software - Dashboard Software - Data Storage Management - Document Capture - Donation Management Software - Donor Management - Employee Scheduling Software - Expense Tracking - Feedback Management - For Religious Organizations - For Salons and Spas - Forms Creation & Design - KPI Monitoring - Labor Forecasting - List Management - Mass Texting - Member Database - Membership Management Software - Multi-Channel Data Collection - Multi-User Collaboration - Pre-built Templates - Price and Cost Calculations - Prioritization - Private Network - Process Modeling & Designing - Product Configurator Software - Project Planning/Scheduling - Project Tracking Software - Real-Time Chat - Real-time Consumer-facing Chat - Registration Management - Resource Scheduling - Sales Activity Management - Scheduling Software - Support Ticket Management - Time Tracking Software - Visual Analytics - Workflow Automation - Workflow Configuration ... and 278 more features ## Integrations (28 total) - 1C EV Charging - 3CX - Adobe Acrobat - Asterisk - Calendly - ChatArchitect - Claude - ComplyAdvantage - Data Studio - Google Analytics - Google Drive to OneDrive Migration Tool - Greenway Health Pay - HubSpot Sales Hub - Intuit Mailchimp Email Marketing - Jira ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) ## Related Categories - [Project Management Software](https://www.capterra.in/directory/30002/project-management/software) - [AI Marketing Tools](https://www.capterra.in/directory/34136/ai-marketing-tools/software) - [Internal Communications Software](https://www.capterra.in/directory/31014/internal-communications/software) - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) - [Workflow Management System](https://www.capterra.in/directory/30091/workflow-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18812 reviews) 5. [Dynamics 365](https://www.capterra.in/software/157279/dynamics-365) — 4.4/5 (5860 reviews) ## Reviews ### "A powerful all-in-one platform, but needs better support for India" — 5.0/5 > **raj** | *28 August 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: I really like the clean UI design and the wide range of options Bitrix24 provides to manage different business processes. It is also value for money, with good customer support (though sometimes a little slow). Bitrix24 offers amazing customization options and has strong documentation, which makes it easier to use. The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars. One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a lot of time in invoice, quotation and other documents. > > **Cons**: Some features are not fully localized for India. For example, UPI payment automation and native WhatsApp integration are missing, and these are very important for businesses here. Inventory is good, but it can be further improved for the Indian market. > > Bitrix24 is a very powerful platform with a wide range of features, but in India a few improvements would make it even better. The inventory management option is highly welcomed here, as many businesses are actively looking for reliable inventory solutions. It would also be very useful if Bitrix24 could support UPI payment automation (PhonePe, Google Pay, Paytm, etc.) since UPI is the most common payment method in India. In addition, WhatsApp integration without depending on third-party apps would be a great advantage, especially with support for Indian payment platforms. ----- ### "Bitrix24 is outstanding interface" — 4.0/5 > **Verified Reviewer** | *18 February 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I liked The most liked feature is bitrix24 all in one approach.its providing a wide range of tools within a single platform .bitrix24 is convenient,easy \& simple output for all type of businessess. bitrix24 can be accessed from any device through internet > > **Cons**: Bitrix24 have full of advanced features.so if you have less knowledge then you have to learn > > Overall experience with bitrix24 is good . its flexibility and interface is outstanding ----- ### "Excellent project management program" — 5.0/5 > **Ankit** | *4 March 2025* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: It's a very good task management, team communication and project tracking tool. It offers a lot of good features like chats \& video calls, meetings, calendar, time tracking, task reminders, document sharing etc. > > **Cons**: It has a complex user interface that for a newbie is difficult to understand. It is a costly program with limited customization options. > > I used it at one of my previous employer. Initially I find it complex but within few days I was able to learn about all its features. ----- ### "Best All in one Tool" — 4.0/5 > **Aviraj** | *28 April 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The most cost-effective CRM + Project Management tool available in the market right now. The level of customisation it offers is unmatched. Being an SME, I have had the privilege of working with the product team and many clients for implementation. > > **Cons**: All at one place sometimes can feels overwhelming as it has a learning curve. Need to reduce the menu items in case I want to keep it clean. > > All in all the experience with the software is amazing, doesnt have to leave the app. It handles everything from Collaboration, communication, CRM, task management, inventory etc ----- ### "best app to use" — 5.0/5 > **Verified Reviewer** | *7 April 2026* | Building Materials | Recommendation rating: 10.0/10 > > Our company was looking for a solution to automate the transfer of leads from the Indiamart marketplace to the Bitrix24 CRM in order to get rid of manual transfer of applications. As a result, viasocket turned out to be the most suitable tool for our tasks. Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id. In the future, any issues were resolved very quickly, usually within an hour. I was also pleased with the interface: if you have previously worked with Zapier or Make, it will be very easy to get used to it — the logic of scripts and steps is almost identical. It took only a few minutes to set up the integration we needed. An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart. We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications. ----- Page: 1 / 41\ Next: [Next page](https://www.capterra.in/software/113540/bitrix24?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/113540/bitrix24) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data