--- description: Get information about Bitrix24 price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bitrix24 Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Bitrix24](/software/113540/bitrix24) # Bitrix24 Canonical: https://www.capterra.in/software/113540/bitrix24 Page: 1 / 41\ Next: [Next page](https://www.capterra.in/software/113540/bitrix24?page=2) > Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. > > Verdict: Rated **4.2/5** by 984 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bitrix24? Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 984 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitrix - **Location**: Alexandria, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: ₹61.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: A 14-day free trial is available, and a free plan with business starter tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Attendee Management - Automated Routing - Campaign Management Software - Capacity Management - Channel Management Software - Click Tracking - Communication Management - Content Publishing Options - Customer Support Software - Dashboard Software - Data Storage Management - Document Capture - Donation Management Software - Donor Management - Employee Directory - Employee Scheduling Software - Expense Tracking - Feedback Management - For Insurance Industry - For Religious Organizations - For Salons and Spas - Forms Creation & Design - KPI Monitoring - Labor Forecasting - Marketing Automation Software - Mass Texting - Member Database - Membership Management Software - Multi-Campaign - Multi-Channel Data Collection - Multi-User Collaboration - Pre-built Templates - Prioritization - Private Network - Process Modeling & Designing - Process/Workflow Automation - Product Configurator Software - Project Planning/Scheduling - Project Tracking Software - Quotes/Estimates - Real-Time Chat - Real-time Consumer-facing Chat - Registration Management - Reporting/Project Tracking - Resource Scheduling - Sales Activity Management - Scheduling Software - Time Tracking Software - Visual Analytics - Workflow Configuration ... and 274 more features ## Integrations (88 total) - 3CX - Albato - Alegra - Apache OpenOffice - Asana - Asterisk - Authorize.Net Connector - Base - Box - CallGear - ChatArchitect - ChatHub - ClickSend - Docusign - Dropbox Business ... and 73 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) ## Related Categories - [Collaboration Software](https://www.capterra.in/directory/15/collaboration/software) - [Project Management Software](https://www.capterra.in/directory/30002/project-management/software) - [Small Business CRM Software](https://www.capterra.in/directory/31583/small-business-crm/software) - [AI Marketing Tools](https://www.capterra.in/directory/34136/ai-marketing-tools/software) - [Project Planning Software](https://www.capterra.in/directory/31598/project-planning/software) ## Alternatives 1. 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[Jobber](https://www.capterra.in/software/127994/jobber) — 4.6/5 (1420 reviews) ## Reviews ### "Bitrix the sole survivor" — 5.0/5 > **Mareedu Lokesh** | *5 December 2024* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: It is very user friendly and has lots of storage > > **Cons**: But a bit slower than expected but still can manage candidate > > Overall it was very good and best tool for managing ----- ### "A Solid All-in-One Tool With Room to Improve" — 4.0/5 > **Verified Reviewer** | *28 August 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: What I like most about Bitrix24 is that it combines so many tools into one platform task management, chat, CRM, and file sharing. It keeps my team aligned without having to switch between different apps. The workflow automation also saves a lot of time. > > **Cons**: The interface can feel cluttered at times, and there’s definitely a learning curve in the beginning. The mobile app also isn’t as smooth as the desktop version, which makes working on the go a bit tricky. > > My overall experience with Bitrix24 has been very positive. It’s helped me organize projects, streamline communication, and manage clients more effectively. While it’s not perfect, the value it provides as an all-in-one solution is hard to beat. ----- ### "A powerful all-in-one platform, but needs better support for India" — 5.0/5 > **raj** | *28 August 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: I really like the clean UI design and the wide range of options Bitrix24 provides to manage different business processes. It is also value for money, with good customer support (though sometimes a little slow). Bitrix24 offers amazing customization options and has strong documentation, which makes it easier to use. The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars. One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a lot of time in invoice, quotation and other documents. > > **Cons**: Some features are not fully localized for India. For example, UPI payment automation and native WhatsApp integration are missing, and these are very important for businesses here. Inventory is good, but it can be further improved for the Indian market. > > Bitrix24 is a very powerful platform with a wide range of features, but in India a few improvements would make it even better. The inventory management option is highly welcomed here, as many businesses are actively looking for reliable inventory solutions. It would also be very useful if Bitrix24 could support UPI payment automation (PhonePe, Google Pay, Paytm, etc.) since UPI is the most common payment method in India. In addition, WhatsApp integration without depending on third-party apps would be a great advantage, especially with support for Indian payment platforms. ----- ### "Bitrix24 best features" — 4.0/5 > **Rashmi** | *20 March 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Management of employees is good. Profiles are well devided into only needed information. > > **Cons**: Sometimes when internet is slow, it doesn't apply previous actions to it. > > I like to use Betrix24 to get data of employees. I don't need to save everyone's contacts it just syncs the contacts. All the informations is at one place make it useful. ----- ### "Save yourself time, energy and hard earned money. Avoid Bitrix24" — 1.0/5 > **Mahendra** | *23 April 2025* | Industrial Automation | Recommendation rating: 0.0/10 > > **Pros**: There is not much to like as their service is pathetic, lots of miscommunication, and no higher authority to resolve this. > > **Cons**: I am writing this post as official feedback regarding the highly unprofessional and unsatisfactory experience we have had with Bitrix24 Intreface and their AllCAD Services Private Limited. Post making the full payment to implement CRM in our company on the 28th of March 2025. As these services were offered by AllCAD Services Private Limited and here we are on the 23rd of April 2025, without the CRM being fully functional. Repeated escalations to associates, superiors, and \[sensitive content hidden\] have fallen on deaf ears. Reasons for not going live till date is: 1. They have other meetings lined up with other customers, 2. We have to be available as per their calendar slots, 3. They do not book your calendar for meets, 4. Pre sales associate is doing implementation without any sound technical knowledge. 5. Expert Technical assoicate is mosltly busy with other customers. 6. Superiors are busy travelling and ignoring escalations in the whatsapp group chats. We have invested more than 30 hours of our time to ensure the process implementations is not delayed. Moreover, we are surprised that an escalation email to \[sensitive content hidden\] has been ignored completely. I just hope they are aware of their services in one of the most competitive market of CRM solutions. Salesforce Zoho Odoo HubSpot Hope you are not providing a similar service like them\!\!\! ----- Page: 1 / 41\ Next: [Next page](https://www.capterra.in/software/113540/bitrix24?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/113540/bitrix24) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data