--- description: Get information about uContact price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: uContact Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [uContact](/software/115213/ucontact) # uContact Canonical: https://www.capterra.in/software/115213/ucontact Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/115213/ucontact?page=2) > Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more\!\! > > Verdict: Rated **4.5/5** by 81 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses uContact? Is your Contact Center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. The ultimate cloud \& omnichannel solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 81 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Net2Phone - **Location**: Newark, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: $59.99 - **Pricing model**: Per User - **Pricing Details**: uContact offers 2 plans. Voice (Basic Call Center): $59,99 Omni (Advanced Contact Center): $89,99 Users receive price reductions based on volume. For more information, visit www.ucontactcloud.com - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Argentina, Aruba, Australia, Belize, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Germany, Guatemala, Honduras, Italy, Jamaica, Martinique and 15 more ## Features - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Callback Scheduling - Caller ID - Campaign Management Software - Chat/Messaging - Chatbot software - Computer Telephony Integration - Dashboard Software - IVR - Inbound Call Center - List Management - Multiple Scripts - Outbound Call Center - Phone Key Input - Power Dialer - Predictive Dialer Software - Quality Management Software - Queue Management - Reporting & Statistics - Reporting/Analytics - Survey/Poll Management - Text to Speech - Voice Customization - Voice Mail ## Integrations (10 total) - Freshsales - Google Chrome - HubSpot CRM - Microsoft Teams - Pipedrive - Salesforce Platform - Slack - Zapier - Zendesk Suite - monday.com ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) ## Related Categories - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (314 reviews) 4. [Readymode](https://www.capterra.in/software/136728/readymode) — 4.6/5 (136 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "No regrets" — 5.0/5 > **Teresa** | *19 September 2025* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The call forwarding to my other location is a great benefit. I am impressed with the quick response to any technical issues I have had. Managing our voicemail system has been a great asset and saves us time. > > **Cons**: I have no complaints to any of my services as everything I have signed up for and expected has been on point with no problems. ----- ### "Amazing software solution" — 4.0/5 > **Erivaldo** | *23 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The support when necessary as fast as possible, and solution customization opportunity to improve the configs if possible. > > **Cons**: Not having the option to have the Facebook post option on new version and not be able to use the mobile app to receive campaign calls or make it. > > A very good one, the possibilite to increase and become the best tool available for our needs if they listening to us. ----- ### "Vice President" — 5.0/5 > **Ricardo** | *11 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: call management was optimal, being in retail helped us capture our calls and minimize lost time on transfers which causes poor customer experience with our company > > **Cons**: have not found that issue at this time. the service is extremely easy to navigate and change as needed to fit our business goals. > > satisfactory. From start to finish, from install and the employees responsible for service were terrific and answered all my 'dumb' questions. ----- ### "Good server" — 4.0/5 > **Diana** | *23 September 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: It's a very reliable tool. Its system makes call management smooth and well-organized, improving our team's efficiency and ensuring fast service. In addition, its integration with security protocols provides peace of mind when handling sensitive information > > **Cons**: Well, sometimes it gets bugs and issues because we often call the US, so it experiences periods of time when we cannot make more calls. > > We really enjoy it because the server is very nice and simple to use. Even our partners, including older people, don’t have any issues with it. The only downside is with the calls; sometimes after a period of time, we have to wait before making more calls, but after that, there’s no problem. Overall, we’re really happy with it. Also, the team is great; whenever I have a doubt or question, they are always there to help. ----- ### "IGTconsult.com" — 5.0/5 > **David** | *18 September 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Excellent experience Easy to use, time saver, lowering our operating costs, all of our clients appreciate the service. > > **Cons**: Wished we had it earlier. Lowering our operating budget and functionality have always been top priority. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/115213/ucontact?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/115213/ucontact) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data